[NAGDU] difficulty with completing form for traveling with my guide dog

[mike at michaelhingson.com]

Thanks Liz. I hope Raul will take this up with the DOT as it illustrates
some of the exact concerns we brought up initially.

You might also call American Reservations and ask for their thoughts on how
to address the issue. Put them on the spot.


Best Regards,


Michael Hingson

-----Original Message-----
From: NAGDU On Behalf Of Elizabeth Campbell via NAGDU
Sent: Sunday, February 21, 2021 11:03 AM
To: NAGDU Mailing List, the National Association of Guide Dog Users
<nagdu at nfbnet.org>
Cc: Elizabeth Campbell <batescampbell at gmail.com>
Subject: [NAGDU] difficulty with completing form for traveling with my guide
dog

Hello everyone,
I am flying to Colorado a week from Monday on American Airlines, and I've
tried twice to complete the form that American is now requiring in order to
travel with my guide dog. The airline rejected the forms each time I
submitted them although I worked with Aira agents to make sure the paperwork
was completed properly.
When I was filling out the documentation, I used the latest versions of
JAWS, Windows 10 and Adobe DC. I completed most of the form without
assistance, but needed to get help from Aira on filling in the rabies
vaccination dates and with adding my signature.
I got emails from American stating I needed to resubmit the form with the
boxes checked, the vaccination dates and my signature. The Aira agents told
me that there is a calendar drop down which isn't accessible with JAWS. I
was able to read the calendar using NVDA, but I couldn't fill in the dates.
I also needed help from Aira to add my signature.
During our town hall, I remember someone stating that she filled out the
form for flying on American.
I can't figure out what I am doing incorrectly since I've gotten
confirmation when working with Aira agents that all of the necessary
information is complete.
Thanks in advance for help and suggestions.
I sent an email to the American disability desk, but havent' heard back yet.

Best,

Liz



--
Elizabeth Campbell
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