[NAGDU] difficulty with completing form for traveling with my guide dog

[Melissa Allman]

You may be able to do that depending on how the submission of the form works on the airline's web site. If the site allows you to just upload the file with the accessible DOT form you've already completed, that should work. Be aware that airlines like Southwest and United are currently not able to capture the data on their web sites and are requiring people to bring the form to the gate in hard copy or have it digitally available on their mobile device.

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Tracy Carcione via NAGDU
Sent: Monday, February 22, 2021 8:59 AM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
Cc: Tracy Carcione
Subject: Re: [NAGDU] difficulty with completing form for traveling with my guide dog

Hi Mike.
Like Susan, I had the impression that, if an airline's form wasn't accessible, I could use the DOT form instead.  Is that not actually the case?
Tracy


-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Susan Jones via NAGDU
Sent: Sunday, February 21, 2021 2:39 PM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
Cc: sblanjones11 at sbcglobal.net
Subject: Re: [NAGDU] difficulty with completing form for traveling with my guide dog

During the town hall, I believe Raul indicated that the D O T form was completely accessible, and you can fill that out, save copies and take them with you.
But I would *definitely* put American on the spot, since they rejected their own form, which you went to a lot of trouble to complete.

Susan

sblanjones11 at sbcglobal.net


-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Elizabeth Campbell via NAGDU
Sent: Sunday, February 21, 2021 2:03 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users <nagdu at nfbnet.org>
Cc: Elizabeth Campbell <batescampbell at gmail.com>
Subject: [NAGDU] difficulty with completing form for traveling with my guide dog

Hello everyone,
I am flying to Colorado a week from Monday on American Airlines, and I've tried twice to complete the form that American is now requiring in order to travel with my guide dog. The airline rejected the forms each time I submitted them although I worked with Aira agents to make sure the paperwork was completed properly.
When I was filling out the documentation, I used the latest versions of JAWS, Windows 10 and Adobe DC. I completed most of the form without assistance, but needed to get help from Aira on filling in the rabies vaccination dates and with adding my signature.
I got emails from American stating I needed to resubmit the form with the boxes checked, the vaccination dates and my signature. The Aira agents told me that there is a calendar drop down which isn't accessible with JAWS. I was able to read the calendar using NVDA, but I couldn't fill in the dates.
I also needed help from Aira to add my signature.
During our town hall, I remember someone stating that she filled out the form for flying on American.
I can't figure out what I am doing incorrectly since I've gotten confirmation when working with Aira agents that all of the necessary information is complete.
Thanks in advance for help and suggestions.
I sent an email to the American disability desk, but havent' heard back yet.

Best,

Liz



--
Elizabeth Campbell
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