[NAGDU] difficulty with completing form for traveling with my guide dog

Sat Feb 27 15:25:04 UTC 2021

I checked their website on Thursday and the form was still not accessible. Hopefully that will change soon.

 Mike makes a really good point and I think it would be so much easier if all of the airlines could have the forms available in HTML.  Alaska has already done this and others are exploring it. I don’t know about you all, but I have not figured out a way to complete the PDF form on my phone. Sent from my iPhone

> On Feb 27, 2021, at 10:16 AM, Elizabeth Campbell via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Yes, Mike. You are correct. When I get a minute, I am going to look at the
> American Airlines web site again to see if an accessible form is now
> available.
> 
>> On Wed, Feb 24, 2021 at 10:49 AM Mike Hingson via NAGDU <nagdu at nfbnet.org>
>> wrote:
>> 
>> They sent her a pdf, not a link. That is part of the problem.
>> 
>> -----Original Message-----
>> From: NAGDU On Behalf Of Tracy Carcione via NAGDU
>> Sent: Wednesday, February 24, 2021 8:31 AM
>> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
>> <nagdu at nfbnet.org>
>> Cc: Tracy Carcione <carcione at access.net>
>> Subject: Re: [NAGDU] difficulty with completing form for traveling with my
>> guide dog
>> 
>> Hi Liz.
>> So the form that's on American's website is not accessible, but, if you
>> persist in pestering them, they will give you a link to one that is?  Or am
>> I not understanding?
>> Tracy
>> 
>> 
>> -----Original Message-----
>> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Elizabeth
>> Campbell via NAGDU
>> Sent: Wednesday, February 24, 2021 11:14 AM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>> Cc: Elizabeth Campbell
>> Subject: Re: [NAGDU] difficulty with completing form for traveling with my
>> guide dog
>> 
>> Good morning all, After contacting American Airlines, I got a response back
>> stating that the vendor assured the company that the form is accessible on
>> the web site. I advised that I could not complete it properly, even with
>> sighted assistance. I then received another email with a link to the
>> accessible DOT form. I completed it and submitted the form with no
>> difficulty. I now have my service animal ID from American which means I
>> don't have to complete forms each time I travel. The airlines may not ask
>> us
>> for the forms, but I would rather have the documentation just in case.
>> 
>> On Wed, Feb 24, 2021 at 9:33 AM Melissa Allman via NAGDU <nagdu at nfbnet.org
>>> 
>> wrote:
>> 
>>> Hi Mike. I really enjoyed reading about your adventures so far with
>>> flying and the forms. I've heard a couple people say they weren't asked
>> for them.
>>> I agree with you that you should just be able to upload the accessible
>>> version of the form from the DOT's web site instead of following the
>>> link to the inaccessible one provided by a specific airline. At least
>>> one airline representative has stated this recently including at the
>>> ACB legislative seminar. Also, DOT has stated in the regs and in a
>>> recent webinar that assistance should be provided to fill out the form
>>> at the
>> gate
>>> as a reasonable accommodation unless it constitutes an undue burden,
>>> which it could if you get there, say 10 minutes before your flight and
>>> it could be delayed.
>>> 
>>> The webinar is at ada-audio.org
>>> 
>>> It's the web site of the Great Lakes ADA Center. You can sign up to
>>> listen to their archived webinars from that site but there is no
>>> direct link to the webinar so I can't paste that in here.
>>> 
>>> Melissa
>>> 
>>> -----Original Message-----
>>> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Michael
>>> Forzano via NAGDU
>>> Sent: Tuesday, February 23, 2021 5:09 PM
>>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>>> Cc: Michael Forzano
>>> Subject: Re: [NAGDU] difficulty with completing form for traveling
>>> with my guide dog
>>> 
>>> That was my impression as well, so not clear on what the issue is,
>>> shouldn't it be accessible so long as the airline is using the latest
>>> version of the DOT form?
>>> 
>>> For what it's worth, I've taken 4 flights now since the regulations
>>> were implemented and decided to see what might happen if I didn't fill
>>> out the form. 3 of the flights were on Delta, out of those I was asked
>>> once about the form and advised that it would need to be filled out in
>>> the future though I was not asked to fill it out at the gate. The
>>> other flight was on American and I was not asked about the form.
>>> 
>>> This may be because the regulations are so  new and agents are letting
>>> it slide, or because they don't intend to be so strict about the form
>>> with guide dogs are they are so recognizable. Too soon to say.
>>> 
>>> I'm also unclear on how we are expected to fill out the form at the
>>> gate in the event of a last minute flight or other issues submitting
>>> it in advance?
>>> Is accepting assistance from the gate agent considered a reasonable
>>> accommodation?
>>> 
>>> Mike
>>> 
>>> On Mon, Feb 22, 2021 at 12:11 PM Cindy Ray via NAGDU
>>> <nagdu at nfbnet.org>
>>> wrote:
>>> 
>>>> I thought the airlines were supposed to use the D.O.T. form.
>>>> Cindy
>>>> 
>>>> 
>>>>> On Feb 22, 2021, at 7:59 AM, Tracy Carcione via NAGDU
>>>>> <nagdu at nfbnet.org>
>>>> wrote:
>>>>> 
>>>>> Hi Mike.
>>>>> Like Susan, I had the impression that, if an airline's form wasn't
>>>>> accessible, I could use the DOT form instead.  Is that not
>>>>> actually the case?
>>>>> Tracy
>>>>> 
>>>>> 
>>>>> -----Original Message-----
>>>>> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Susan
>>>>> Jones
>>>> via
>>>>> NAGDU
>>>>> Sent: Sunday, February 21, 2021 2:39 PM
>>>>> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
>>>>> Cc: sblanjones11 at sbcglobal.net
>>>>> Subject: Re: [NAGDU] difficulty with completing form for traveling
>>>>> with
>>>> my
>>>>> guide dog
>>>>> 
>>>>> During the town hall, I believe Raul indicated that the D O T form
>>>>> was completely accessible, and you can fill that out, save copies
>>>>> and take
>>>> them
>>>>> with you.
>>>>> But I would *definitely* put American on the spot, since they
>>>>> rejected
>>>> their
>>>>> own form, which you went to a lot of trouble to complete.
>>>>> 
>>>>> Susan
>>>>> 
>>>>> sblanjones11 at sbcglobal.net
>>>>> 
>>>>> 
>>>>> -----Original Message-----
>>>>> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Elizabeth
>>>>> Campbell
>>>> via
>>>>> NAGDU
>>>>> Sent: Sunday, February 21, 2021 2:03 PM
>>>>> To: NAGDU Mailing List, the National Association of Guide Dog
>>>>> Users <nagdu at nfbnet.org>
>>>>> Cc: Elizabeth Campbell <batescampbell at gmail.com>
>>>>> Subject: [NAGDU] difficulty with completing form for traveling
>>>>> with my
>>>> guide
>>>>> dog
>>>>> 
>>>>> Hello everyone,
>>>>> I am flying to Colorado a week from Monday on American Airlines,
>>>>> and I've tried twice to complete the form that American is now
>>>>> requiring in order
>>>> to
>>>>> travel with my guide dog. The airline rejected the forms each time
>>>>> I submitted them although I worked with Aira agents to make sure
>>>>> the
>>>> paperwork
>>>>> was completed properly.
>>>>> When I was filling out the documentation, I used the latest
>>>>> versions of JAWS, Windows 10 and Adobe DC. I completed most of the
>>>>> form without assistance, but needed to get help from Aira on
>>>>> filling in the rabies vaccination dates and with adding my signature.
>>>>> I got emails from American stating I needed to resubmit the form
>>>>> with the boxes checked, the vaccination dates and my signature.
>>>>> The Aira agents
>>>> told
>>>>> me that there is a calendar drop down which isn't accessible with
>>>>> JAWS. I was able to read the calendar using NVDA, but I couldn't
>>>>> fill in the
>>>> dates.
>>>>> I also needed help from Aira to add my signature.
>>>>> During our town hall, I remember someone stating that she filled
>>>>> out the form for flying on American.
>>>>> I can't figure out what I am doing incorrectly since I've gotten
>>>>> confirmation when working with Aira agents that all of the
>>>>> necessary information is complete.
>>>>> Thanks in advance for help and suggestions.
>>>>> I sent an email to the American disability desk, but havent' heard
>>>>> back
>>>> yet.
>>>>> 
>>>>> Best,
>>>>> 
>>>>> Liz
>>>>> 
>>>>> 
>>>>> 
>>>>> --
>>>>> Elizabeth Campbell
>>>>> _______________________________________________
>>>>> NAGDU mailing list
>>>>> NAGDU at nfbnet.org
>>>>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>>>>> To unsubscribe, change your list options or get your account info
>>>>> for
>>>> NAGDU:
>>>>> 
>>>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/sblanjones11%40sb
>>>> cg
>>>> lobal
>>>> .
>>>>> net
>>>>> 
>>>>> 
>>>>> _______________________________________________
>>>>> NAGDU mailing list
>>>>> NAGDU at nfbnet.org
>>>>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>>>>> To unsubscribe, change your list options or get your account info
>>>>> for
>>>> NAGDU:
>>>>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/carcione%40acce
>>>>> ss
>>>>> .net
>>>>> 
>>>>> 
>>>>> _______________________________________________
>>>>> NAGDU mailing list
>>>>> NAGDU at nfbnet.org
>>>>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>>>>> To unsubscribe, change your list options or get your account info
>>>>> for
>>>> NAGDU:
>>>>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/cindyray%40gmail.
>>>>> com
>>>> 
>>>> 
>>>> _______________________________________________
>>>> NAGDU mailing list
>>>> NAGDU at nfbnet.org
>>>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>>>> To unsubscribe, change your list options or get your account info
>>>> for
>>>> NAGDU:
>>>> 
>>>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/michaeldforzano%4
>>>> 0g
>>>> mail.com
>>>> 
>>> _______________________________________________
>>> NAGDU mailing list
>>> NAGDU at nfbnet.org
>>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>>> To unsubscribe, change your list options or get your account info for
>>> NAGDU:
>>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/mallman%40seeingeye
>>> .org
>>> 
>>> _______________________________________________
>>> NAGDU mailing list
>>> NAGDU at nfbnet.org
>>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>>> To unsubscribe, change your list options or get your account info for
>>> NAGDU:
>>> 
>>> 
>> 
>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/batescampbell%40gmail.com
>>> 
>> 
>> 
>> --
>> Elizabeth Campbell
>> _______________________________________________
>> NAGDU mailing list
>> NAGDU at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>> To unsubscribe, change your list options or get your account info for
>> NAGDU:
>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/carcione%40access.net
>> 
>> 
>> _______________________________________________
>> NAGDU mailing list
>> NAGDU at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>> To unsubscribe, change your list options or get your account info for
>> NAGDU:
>> 
>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/mike%40michaelhingson.com
>> 
>> 
>> _______________________________________________
>> NAGDU mailing list
>> NAGDU at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
>> To unsubscribe, change your list options or get your account info for
>> NAGDU:
>> 
>> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/batescampbell%40gmail.com
>> 
> 
> 
> --
> Elizabeth Campbell
> _______________________________________________
> NAGDU mailing list
> NAGDU at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nagdu_nfbnet.org
> To unsubscribe, change your list options or get your account info for NAGDU:
> http://nfbnet.org/mailman/options/nagdu_nfbnet.org/mallman%40seeingeye.org