[NAGDU] NFB rideshare survey

Cindy Ray cindyray at gmail.com
Fri Jul 23 16:13:46 UTC 2021


Someone has previously quoted what the survey says. Many of us had probably not looked at the survey for a while. My suggestion would be to read the instructions, which seem to say that you should post your experienced problems, and then fill it out accordingly

> .
Cindy

> On Jul 23, 2021, at 11:06 AM, Carlos M Contreras via NAGDU <nagdu at nfbnet.org> wrote:
> 
> You mentioned that NFB is looking for good and bad experiences, but when you visit the site, the introduction seems to be looking only for situations where the person was discriminated.  I will paste the exact quote:
> "The National Federation of the Blind is seeking feedback from Uber and Lyft customers who have been discriminated against by either rideshare company because of disability, including but not limited to a rider’s use of a service animal or white cane, or inaccessible rideshare app technology. Please take time to report all instances of discrimination. Though NFB’s agreements with both Uber and Lyft expired in 2020, we are gathering information about ongoing discrimination for legal advocacy.”
> 
> Cordially,
> 
> Carlos M Contreras
> 
>> On Jul 23, 2021, at 11:44 AM, Raul A. Gallegos - NAGDU via NAGDU <nagdu at nfbnet.org> wrote:
>> 
>> **
>> 
>> *Hello everyone, regarding the Rideshare survey. It is true that in the past, the survey was only focused on people's experiences if traveling with a guide dog. However, if you go to the survey, you will see that it has been updated to include other information such as excess ability of the platform. At this point we are gathering information about everybody's experiences whether they are good or bad, whether you travel with a cane or guide dog, and whether you are the account holder or not. Believe me, it is human nature to only report the bad because we want everyone to know about it while not reporting the good because we feel that's the way it should always be. However, to have a better sense of the experiences that people have when using a Rideshare company, we need to collect both good and bad experiences. I highly encourage everyone to fill out the survey once completing a ride no matter how it went. Thanks everyone.*
>> 
>> *
>> 
>> The link is https://www.nfb.org/rideshare
>> 
>> *
>> 
>> 
>> 
>> Respectfully,
>> *Raul A. Gallegos* / President
>> National Association of Guide Dog Users, /NAGDU/
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