[NAGDU] FW: Passenger Support Specialist Program - Request for feedback - Disability and Medical Condition Coalition

[Melissa Allman]

Hi all. I'm forwarding the below from TSA in the event you have used the passenger Support Specialist program and wish to provide feedback. Passenger Support Specialists are TSA employees, not airline employees. They provide assistance to people with disabilities during screenings if requested. If you have called TSA Cares to arrange for assistance during screening, you may have dealt with a passenger support specialist. If you have requested a supervisor because, for instance, you have incorrectly been told you have to remove your dog's equipment to go through screening, the supervisor who assisted you would have also had passenger support specialist training. It's important for TSA to receive feedback on the program so I hope you will take a few minutes to provide it if you have any to give. I'm sure people have had negative experiences and they need to know about them, but I know constructive feedback will also be welcome. Thanks.

Melissa
[The Seeing Eye logo]
Melissa Allman
Senior Specialist, Advocacy and Government Relations
The Seeing Eye
P.O. Box 375, Morristown, NJ 07963-0375 (mail)
1 Seeing Eye Way, Morristown, NJ 07960-3378 (deliveries)
973-539-4425 ext. x1724 | mallman at seeingeye.org | www.SeeingEye.org<http://www.SeeingEye.org>
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From: Buckland, Susan <Susan.Buckland at tsa.dhs.gov>
Sent: Friday, May 28, 2021 2:21 PM
Subject: Passenger Support Specialist Program - Request for feedback - Disability and Medical Condition Coalition

Good Afternoon -

The TSA Disability Branch would like to hear from you.  We would like your feedback about the Passenger Support Specialist Program.

Can you please respond to the questions below.


1). What do you like about the Passenger Support Specialist Program?


2). What suggestions do you have for improvement(s) in the Passenger Support Specialist Program?


Please share and distribute these questions throughout your networks.

We would like to receive your comments/responses by Friday, June 4, 2021. Please send your responses directly to me at susan.buckland at tsa.dhs.gov<mailto:susan.buckland at tsa.dhs.gov> .

We look forward to hearing from you.

Thank you,
Susan


Susan Buckland
Senior Policy Advisor
POC/Liaison, Disability and Medical Condition Coalition
Transportation Security Administration
Department of Homeland Security
Susan.buckland at tsa.dhs.gov<mailto:Susan.buckland at tsa.dhs.gov>
202.684.5002/TEXT
TSA-ContactCenter at tsa.dhs.gov<mailto:TSA-ContactCenter at tsa.dhs.gov>


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