[NAGDU] Discrimination Orcas Island Landmark Hotel

Buddy Brannan buddy at brannan.name
Mon Mar 8 05:46:39 UTC 2021


Oops. I just totally responded to the wrong message, sorry about that. So…yeah…previous message made no sense. Never mind, as you were.


Buddy Brannan, KB5ELV - Erie, PA
Email: buddy at brannan.name
Mobile: (814) 431-0962



> On Mar 7, 2021, at 11:43 PM, Allison Mello via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Hello,
> 
> My name is Allison Mello.
> 
> I am new to this list.
> 
> This past weekend my husband and I stayed with some friends at the Landmark
> hotel on Orcas Island.
> 
> Upon check out, the manager called my friend who made the reservation and
> inquired whether an animal had stayed with us.
> 
> She answered that it was a guide dog. The phone was passed to me. I spoke
> with the rude and pugnacious manager. She asked if I had a service animal
> and what kind of service animal it was. I said that yes I had a service
> animal and that he was a guide dog.
> 
> She asked what a guide dog does, and then cut me off during my reply saying,
> "oh, a guide dog. I know."
> 
> She demanded proof. Paperwork. A copy of his card. She said that it was
> required for airlines, so it was required for them.
> 
> I informed her that airlines are part of a different law, and that it is
> illegal to ask for any paperwork.
> 
> She started to try and educate me on the difference between an emotional
> support animal and a service animal. We hung up. She sent a threatening
> email demanding proof and saying the consequence for not complying was a
> $200 fee.
> 
> I informed her of the language in Title II of the ADA, to which she
> responded by saying that people with service animals don't understand the
> work it takes hotel cleaning staff, and that they would need to clean the
> comforters.
> 
> This brings so many things to light. One, obviously I know how to clean
> after my dog. Two, these are the routine issues a public accommodation has
> to deal with. Three, in a pandemic why aren't they cleaning their comforters
> anyways?
> 
> I am angry. I am upset. And I think other dog handlers need to be aware. 
> 
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