[NAGDU] another incident with Huber and its getting serious

Lyn Gwizdak gwizdaklyn at gmail.com
Sat Jan 15 00:55:04 UTC 2022


Hey all,

How about finding a friendly reporter from the press or tv news? Maybe Uber
and Lyft need some bad press to go with law suits. Too bad we couldn't get
a big public boycott so Uber and Lyft risk going bankrupt. This is really
disgusting and it sucks that NFB and ACB cant do anything. I dont use these
platforms because of these bigoted drivers and I cant afford it anyway. I
take buses, the trolley, and paratransit for all my transportation needs.

Lyn and Aristotle

On Fri, Jan 14, 2022, 1:13 PM robert stigile via NAGDU <nagdu at nfbnet.org>
wrote:

> Annette,
> No, I have not had it where they said I was not wearing a mask. But, I had
> to Ubers in a row a week ago canceled and it was raining a lot. So I
> reported him, and uber called me to find out what happened and I told him
> and one of the drivers was blatant and his discrimination and they still
> said they educated him and he is  back on the platform just don’t get it!
>
> Robert Stigile, Second Vice-President
> National Federation of the Blind of California
> President San Fernando Valley Chapter
> 818-381-9568
>
>
> > On Jan 14, 2022, at 12:36 PM, Melissa Allman via NAGDU <nagdu at nfbnet.org>
> wrote:
> >
> > Hi Anette. What you are saying is unfortunately all too common. I'm not
> great at taking selfies so I'll leave that topic alone but will be
> interested in the perspectives of others on that. However, I think it would
> be worth reaching out to the state protection and advocacy agency as you
> suggest. Unfortunately Uber's terms and conditions have an arbitration
> clause which is limiting. However, some people have filed state law
> contract claims and I'm hearing that some are exploring small claims court
> actions depending on whether it's viable in the state they are in. I'm
> sorry to hear that about the AG as far as the criminal law front. I would
> say get some legal advice and don't give up. I'm so sorry to hear you are
> one more person who has experienced this.
> >
> > Melissa
> >
> > Melissa Allman
> > Senior Specialist, Advocacy and Government Relations
> > The Seeing Eye
> > P.O. Box 375, Morristown, NJ 07963-0375 (mail)
> > 1 Seeing Eye Way, Morristown, NJ 07960-3378 (deliveries)
> > 973-539-4425 ext. x1724 | mallman at seeingeye.org | www.SeeingEye.org
> >
> > Your support helps us create extraordinary teams. Please help The Seeing
> Eye by making a donation today.
> >
> >
> >
> > -----Original Message-----
> > From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of annette via NAGDU
> > Sent: Friday, January 14, 2022 3:23 PM
> > To: NAGDU at nfbnet.org
> > Cc: annette <annettenowakowski at att.net>
> > Subject: [NAGDU] another incident with Huber and its getting serious
> >
> >
> >
> >
> > Hello all,
> >
> > Yesterday I was waiting for my Huber ride with my guide dog in harness
> and I was wearing a mask.  When the driver approached and saw me he drove
> off.  I received a text from Huber saying that my request could not be
> filled.  I requested another rife from Huber.  This time the app wanted me
> to take a selfie with my mask on and send it to them.  By now, I was going
> to be late for my appointment.  I gave up on Huber and took Lift.  For my
> return trip, I requested a trip with Huber.  I got the same message about
> taking a photo.  I tried a couple of times but could not get the  photo
> done.  I asked for some sighted help.  I received an email from Huber
> stating that the driver reported that I was not wearing a mask which is a
> lie.  The email said that if there were multiple attempts to ride without a
> mask, I will lose access to the app.  Now, I have this on my record.  If
> this driver pulled this stunt, more drivers will do it as well and get away
> with it.  I reported this to the   ridership survey and am going to
> contact  Huber.  Has this happened to anyone else?  Does anyone have any
> tips on how to take a selfie for the Huber app?  I feel so helpless.  It’s
> my word against the driver, and the driver wins.  Huber sides with the
> driver and against the customer.  A couple of years ago, I complained to
> Huber about a refusal of service.  Huber just said they would talk to the
> driver, but no disciplinary action was taken.  I know NFB’s history of
> taking action against Huber and Lift, but feel something else must be
> done.  Who regulates Huber and Lift?  In the past, someone suggested filing
> a criminal misdemeanor against the driver.  However, the city and county
> states attorneys here in St. Louis have dismal prosecution records and
> thousands of misdemeanors cases, and I don’t think I would get far.  Should
> I  report this to the Attorney General, Protection and Advocacy, the BBB or
> who?
> >
> > Annette
> > _______________________________________________
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