[NAGDU] Fwd: Creating a more welcoming community together

Sun Jan 16 19:09:51 UTC 2022

Hello all,

Here is an interesting email from Uber all about building a sense of
community that I'm forwarding to the list. I also wanted to relate a recent
denial experience
Note, I usually take Lyft, and the company has a shady practice that I
wanted to alert you about.
When I was in Houston recently, I requested a Lyft from the airport to the
hotel where I was staying. In hindsight, I should have taken a
screenshot once my request was accepted and the driver was en route, but I
was anxious to get to the hotel so as to begin my activities for an NFB
career mentoring event.
Anyway, the driver pulled up and told me that it is against Lyft's policy
to take dogs in cars and that I needed to request an SUV. I explained that
there is no such policy and that I would file a complaint if the driver
didn't obey the law and transport me and my guide dog.
He said he didn't care if I filed a complaint, and that he already canceled
the trip.
A couple of minutes later, another driver showed up in an SUV as it turns
out, and he was very apologetic about the previous driver's behavior and
confirmed that there is no such policy on transporting service dogs in cars.
While en route to the hotel, I called the number for Lyft to report the
service animal denial, but there was no record of the previous ride being
canceled in my app or through Lyft. There was no record of the driver
accepting the trip or anything. It was as if the original request and trip
never existed. Lyft apologized and said there was nothing that could be
done since there was no record that the previous driver canceled. In other
words, the company did not take my word when I described what happened.
So, always always take a screenshot and try to get video if you can when a
driver is denying you access.

Take care all, and I'm hoping to attend the upcoming town hall if work
doesn't get  in the way.

Best regards,

Elizabeth Campbell,
President, Texas Association of Guide Dog Users.

---------- Forwarded message ---------
From: Uber <uber at uber.com>
Date: Sat, Jan 15, 2022 at 12:42 PM
Subject: Creating a more welcoming community together
To: <batescampbell at gmail.com>

Recommit to our Community Guidelines; help us make trips safer and more
respectful.

[image: Uber]
<http://email.uber.com/ss/c/lKT8ccCkHTtPXRlUdr2M3PhCIHj2GuOe7-1V9UjTYUI/3iq/Oov6yWQCRLi9MdBc8R60Dg/h0/tdNYvGIvK40RtizcuSTrhzbnJcNH3sUwT38iyqiWDfo>
[image: Alt text]
Building a better community together

In the next few weeks, we’ll be asking all riders, drivers, and couriers to
recommit to our Community Guidelines in the Uber app.
Accept guidelines
<http://email.uber.com/ss/c/X0uVcmL8IRlRgMph3AW1s1dRSr_cwei1QT8tvg5xZU8pV0fFwgy3ptLxkaa5DuPWE864zDHZoFpX1TvXNwhKXCHvXnfktZVUW13Ms27RJAEhnQCvI2w7chmJ7Im9_0G-/3iq/Oov6yWQCRLi9MdBc8R60Dg/h1/doT_wIn1AWYe57C7FDPUraffSChXQ5m0CAIAbhNLTiI>
[image: Alt text]
[image: Alt text]
Safety and respect for all

At Uber, we believe everyone has the right to move freely—no matter who
they are, where they come from, or where they’re going.
• Treat others with respect

Everyone deserves dignity—regardless of characteristics like race, sexual
orientation, economic background, gender or gender expression, ability,
religion, and culture.
• Report if anything’s wrong

If you feel unsafe or experience harassment or discrimination of any kind
while using Uber, report it in the app so we can take action.
• Help us hold everyone accountable

Give accurate feedback on trips. Any user whose rating falls below a
certain threshold can lose access to their account.
These guidelines help us move Uber forward together. By using the Uber app,
you agree to follow them.
See guidelines ❯
<http://email.uber.com/ss/c/lKT8ccCkHTtPXRlUdr2M3FOBJhiaxlgojfwuuBiq8Ewp2fAM9XG2Oq-_9CoIvXVwDXP93gfooXRMGHvGqpqOAw/3iq/Oov6yWQCRLi9MdBc8R60Dg/h2/mMW9scJre696WHGuXWID6G4CAAhYNiV9R-zubp8kJMw>
See guidelines ❯
<http://email.uber.com/ss/c/lKT8ccCkHTtPXRlUdr2M3FOBJhiaxlgojfwuuBiq8Ewp2fAM9XG2Oq-_9CoIvXVwDXP93gfooXRMGHvGqpqOAw/3iq/Oov6yWQCRLi9MdBc8R60Dg/h3/qrWngZS2VH8WNGXEn8oi07ilkF3gNtpzl0um2U8-NCQ>
<http://email.uber.com/ss/c/lKT8ccCkHTtPXRlUdr2M3FOBJhiaxlgojfwuuBiq8EzCki6awd3YbYr74fBQ-wx3/3iq/Oov6yWQCRLi9MdBc8R60Dg/h4/HyaLhootGR0NIor1qOp-f0bxOe_pcRwsZbQmFboWRIs>
Safety is up to all of us

We all share a responsibility to help protect each other. That’s why we’ve
created a Door-to-Door Safety Standard that includes a mandatory mask
policy for all riders, drivers, and couriers—even if you’re vaccinated.
Learn more ❯
<http://email.uber.com/ss/c/lKT8ccCkHTtPXRlUdr2M3FOBJhiaxlgojfwuuBiq8EzCki6awd3YbYr74fBQ-wx3/3iq/Oov6yWQCRLi9MdBc8R60Dg/h5/3sMSbR6B7v9DYfm1zJtFVXn4j_dma5cwL17Er_B6SiY>

Please remember to comply with all applicable mask requirements and our
Community Guidelines.
Help Center
<http://email.uber.com/ss/c/sucETp6dPi8qQ9tD78Dzi666vIQUgXCcd-ge9e7AaZY/3iq/Oov6yWQCRLi9MdBc8R60Dg/h6/lCqok0OyeNQ6KhXonYYanV7-fgAERY4WgyN-0DMTkoQ>
Terms
<http://email.uber.com/ss/c/lKT8ccCkHTtPXRlUdr2M3NZSO_R7xQ_qQdUWaodCICLyoyrUaikfMh8St3tq-Zk2/3iq/Oov6yWQCRLi9MdBc8R60Dg/h7/Vx5K9tfDQfojnc1GXwTbvPz5t28MUddfsdrIGUHE5xU>
Unsubscribe
<http://email.uber.com/ss/c/lKT8ccCkHTtPXRlUdr2M3E0oymevE-d6JU08iC1ny_13PBgvuU8lAW6SohDZm9H-zIU_myLOc88HYRI2cFWJMKjS7HZ4xICoxH2S0C1hzCHh0a_A5Pc1jHzCeViyFThJ2f11WcpZV0Ccf1iAim3Yvx-Osd5RYPo_H5S66RDEyU-mCAufCQAMmjWlrTXY420zhPBH4IhrikTCTjR6EP9YE5B7_t0eZpgbmnp-Jx2j5lIHEwlvAdHosicYtOzH70UXzRHPQPBM9aQaAlnPEuDh8mJGq5vnNHMt5LuSzK6VTqd73-4r0Qz8yuct_p5jvvb2ktTg6dsxMF0Y-aZKxGtm0dD735zRXNSQdM26PkPlTnRVneM8ac5g7vxNZSWBSz7T_-3W96WMtIkmSL6zc7fGG51AIa2_Izy7i9AkgQaJRfXQcuAzqs6vam0oaWX5ypq3gdkVylFv9L54zVjMN0qfQoj0wC-I0p6UU6mgJavDFxYz-JH8AhNBNc41eHngyW5CzrajSUS8lPiP_i6gdPNLhG5YKv_cwsRBxd1npdkKCIrNd8ow2xdzP693sxwOSSa0JghD6m_fevsJc24HImbC09-2qeU-Ym10bANrZtJmRaM-1sshYC8GcXxt60Fa8IbdJJb60QSZBq3ATdhqxecT-PySTMB-aRYjmA-UXgHzlaepBtAIXJP87HweZr_UaDg7UhzL8WnFLnZNP-fvu2Qmqus5LJMqC0HNtWGoQxL-rj65xCHPA2zAlrU2OfZLcRfk16yRXlWqBMc64owVwWiqSKCgAYScBZvnAXrRmb2RsUYCzNZPcP6k8uL6lgxGLn4mRxFTIHRVh8HpxbIl1s7I7uDayzDR-W-vDExxCNuSykB4M8XHewxPVhsbADyuuUYDVAHLCtPZbEWsi9didNyUOb4opSMuh3Re_ehAxCgiJoYDj5z9pL79XPxFtgt93pMI3dxu8Ha1BxdsZqX2t_uXWVVNB7V4Co8ytfbNieoiMk2s28nN18kCwriDN2vd8Mu4_1rqdzGHM9vGuSJax2hLRXy12gZ_kVCtfhgl9FLs9r-HVMVxuXyyTQ5lAJXOrvlO1trQGCxYWbTle802lCLW0w/3iq/Oov6yWQCRLi9MdBc8R60Dg/h8/9vodg2hMgkUw7MoZYKFpqEnLE-Xq6MlNU3juxOZRQc8>
Privacy
<http://email.uber.com/ss/c/NtS8hnLZtsEC-6Wun150xZlT51rk8lUEc5R5UIv5tgmIA2NiysiHgAxTpfawkyxm/3iq/Oov6yWQCRLi9MdBc8R60Dg/h9/loK-J3vQkoU8F1xjDF5G4x4psf8sQgCMw63uuRAK78c>
Community
<http://email.uber.com/ss/c/lKT8ccCkHTtPXRlUdr2M3NZSO_R7xQ_qQdUWaodCICKlugI6lmqRysxjfBMWkWJODIlnO7YG2173gfSm97ZpL26kPnRqhYFlj08x-4wP4RM/3iq/Oov6yWQCRLi9MdBc8R60Dg/h10/r22igC2KRUKO2lVO8r7lCkMzxNq7owJosj4qE5ZDML8>
Email Preferences
<http://email.uber.com/ss/c/tJraAOLos0F6jr36KJg0DBny2x7ghDV78i_L0vstwfUSehGYiYdyg576x21xVxNx/3iq/Oov6yWQCRLi9MdBc8R60Dg/h11/sjYj13CqCwxn_9RWDTwldDxbnT5BYqH_AQSZUHeVyhc>
<http://email.uber.com/ss/c/lKT8ccCkHTtPXRlUdr2M3HRFSTRAozALynJoj2hCBXy-A7AjPrAZy-BKqssmVw39/3iq/Oov6yWQCRLi9MdBc8R60Dg/h12/fXSWlfpviGu4ObYX6ujKlfpKYXHE64jFT4n3LQmdvQc>
<http://email.uber.com/ss/c/LbqnkeGlYGM_2j-spoQ5q8jWfHMdofuc9WtgWFVNP_g/3iq/Oov6yWQCRLi9MdBc8R60Dg/h13/q9QhpFAHedTMzIS8hsogSEt0XypyAFV0tRVn7Da7Hb4>
<http://email.uber.com/ss/c/lKT8ccCkHTtPXRlUdr2M3J9tUWmut990WG8GGZmBFPsvp6GdO90yBl5qfYd5L0Ap/3iq/Oov6yWQCRLi9MdBc8R60Dg/h14/4PfZpurHl4JtVvMdsU0MTgDnBqr1L6uZF4wWYiVLAus>
This is a promotional email from Uber Technologies
1515 3rd St., San Francisco, CA 94158
Uber.com
<http://email.uber.com/ss/c/wzdQCNDdlxxHNAIyua_dK1CVDlEfPJHPAJ1wpnyR5Aw/3iq/Oov6yWQCRLi9MdBc8R60Dg/h15/AOQRMAaYV1IPH81qyjSydKy0qhKcUtjzMmOKxBJ8POc>

-- 
Elizabeth Campbell