[NAGDU] UBER SERVICE ANIMAL HOTLINE NUMBER

[Christina Moore]

Hi,
I just called them and was able to clarify that they are able to take reports about incidents. I’m not sure if this would lead to an immediate resolution though, it can take time for them to address reports.
I know in the past when I have been denied because of my service animal, I’ve have had one of three options happen: the driver cancels, the trip and leaves, I do some explaining and they eventually take me or the driver will send out a request for a new driver to come pick me up. I’m not sure of a more immediate resolution though than contacting the service line.
The line is actually for safety incidents in general, but does take reports about denials for service animals.
I’m not sure if this helps, but I hope that things begin to improve for us, so we don’t have to deal with these denials all together. 

> On Feb 4, 2023, at 17:35, marianne denning via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Has anyone tried this when a driver is denying service? That is when I need
> to speak with someone immediately. Sadly, I have had to leave my dog at home
> when my husband had outpatient surgery and I was afraid the Uber driver
> would denied me service. It has happened in the past and my husband just
> needs to get home so I don't have time to mess around with a driver.
> 
> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Susan Jones via NAGDU
> Sent: Friday, February 3, 2023 5:11 PM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> <nagdu at nfbnet.org>
> Cc: sblanjones11 at sbcglobal.net
> Subject: [NAGDU] UBER SERVICE ANIMAL HOTLINE NUMBER
> 
> I just learned about this from an NFB of Indiana list member:
> 
> Uber now has a service animal hotline number
> 
> 
> 
> 
> 
> (833) 715-8237
> 
> 
> 
> Kind regards,
> 
> Susan & Topher
> 
> 
> 
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