[NAGDU] One more thought on SelfID

Wed Jul 5 13:52:53 UTC 2023

Good morning, I mostly use Lyft. But sometimes I do use Uber. I have had lately anyway less refusals with Euber. However, even though I may get a few more refusals. I am still going to continue to put the information about traveling with my guide dog/service animal in the text or note. Because, that way the company will know exactly why the driver canceled without a doubt. I am hoping this can get resolved one of these days! With Lyft on Monday, I was refused five rides that day. One, when I was coming home from a friends, house, and the other for just trying to get to my next destination. Four of the five accounts were permanently deactivated.

Cell 5155539270 
Email rebecca.young1264 at outlook.com 
Becky and guide dog Karma 

> On Jul 5, 2023, at 8:41 AM, Al Elia via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Some members have expressed doubt that SelfID will reduce denials. I cannot say for certain that it will. I have already explained why we believe that it will reduce the frustration and friction of filing complaints. However, another reason we believe it may reduce denials is that the driver will receive a message from Uber, not the rider, about the presence of a service animal. We believe that drivers may trust Uber more than they trust riders about that. Uber will also be informing riders on the SelfID registration page that Uber will investigate and remove riders who falsely claim use of a service animal in order to bring their pets with them. We believe that may also reduce denials.
> 
> As I said earlier, I will inform folks when SelfID becomes available. Please be patient though, as I do not expect it to become available until later this year due to Uber’s need to develop and test all aspects of the system, including to ensure accessibility and user-understanding.
> 
> Yours,
> 
> /Æ
> 
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