[NAGDU] Rideshare Issues

[Margo Downey]

Tina, how frustrating and so needless! You did what you needed to do. Yes,
you made a mistake, however, it was a simple mistake that could have been
corrected easily. And the airport. And touch screens. How frustrating!
Hopefully, your future trips will be more positive.

Margo and Tami

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of judotina48kg---
via NAGDU
Sent: Sunday, July 23, 2023 11:45 AM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
Cc: judotina48kg at gmail.com
Subject: [NAGDU] Rideshare Issues

Good Morning: 
Yesterday, Saturday July, 22,2023 I booked a rideshare trip (Paratransit).
While filling out all of the pertinent information I inadvertently missed
checking the Service Animal box. It wasn't until this morning that I
realized that I didn't check that box. 

I called the Paratransit Customer Line and spoke to a gentleman and verified
if I in fact did not have a Service Dog on my information sheet. We then
discussed the situation and he put me on a brief hold while he spoke to the
Dispatcher. After waiting on hold for approx. 
5-10 minutes, the gentleman reconnects with me and informs me that the
Dispatcher wasn't able to add the Service Dog because my mode of
transportation is a taxi. I asked if they could send me a van and he put me
on hold once again for about 5 minutes. Once we reconnected again, he
informed me that I would have to speak to after hours customer service. I
was transferred there just to hear the office was closed.  So as a result, I
canceled my rides online only to find that it did not cancel. However, the
gentleman did mention that canceling online could be difficult, and I didn't
question being that I was dealing with a possible denial due to my Service
Dog was not attached to my information.  I called the reservation line and
explained the situation and the woman on the line was able to cancel my
trips. 

It's either the touch screen or the check box or both that is becoming a
major pain in the a$$ I feel like I'm living in a bubble with the law of
physics turned upside down being that I was stopped at the MSP airport on
March 12, 2023 and asked for a hard copy of my DOT forms and now the above
mentioned.  
Frustrating and aggravation to say the least.  

Respectfully submitted By Tina Thomas
Email: tina.thomas90044 at gmail.com    
    
     
  


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