[NAGDU] Rideshare Issues

[judotina48kg at gmail.com]

Grievence. Thank you.  

-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Al Elia via NAGDU
Sent: Monday, July 24, 2023 6:15 AM
To: NAGDU Mailing List, the National Association of Guide Dog Users <nagdu at nfbnet.org>
Cc: Al Elia <al.elia at aol.com>
Subject: Re: [NAGDU] Rideshare Issues

Hello all. I wanted to clear up a few misconceptions about the law.

1. Paratransit, taxis, and rideshares must transport you with your service animal; 2. Paratransit companies, taxi companies, rideshare companies, and drivers may ask you if your dog is a service animal, if you require it because of a disability, and what task it is trained to perform; 3. They cannot refuse to transport you because you have a service animal; 4. They may ask you beforehand if you have a service animal, though you are not required to answer; 5. At the point of transport, it is unclear whether a driver or company would face liability for failing to transport you if you do not answer the inquiries described in point 2 above at least once to either the driver or the company; 6. A company may not provide you worse service (e.g., delaying pickup) because you told them you have a service animal during the booking process; 7. Companies may, if they want to, provide you a better service (e.g., larger vehicle) at the same time and at  no extra charge because you told them you have a service animal during the booking process; 8. If you know that the company provides a better service if you inform them about your service animal  during the booking process, and you do not so inform them, you cannot demand the better service at the point of pickup, though the regular service is required to transport you.


I hope these points have been helpful in clearing up any confusion.

Yours,

/Æ

Al Elia
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