[NAGDU] Fw: YouTube Video Tests Lyft’s Commitment to Transport Service Animals

Fri Sep 22 16:36:59 UTC 2023

Calling the lyft hot line number at 844 5541927 is the wrong away to comcomplain to lyft. Call this number is only for service denials that person has with lyft driver, they are going to ask you wher the denial happen also they will want your lyft account info and if you don't have lyft account they will take any info from you. they will not send your complaint on to lyft, I did speak to some at that number they are over seas. The right away to make complaint about this guy on youtube is to go to lyft's website and send your comments or complaints to there legal dept or public relations.

-----Original Message-----
From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Michael Forzano via NAGDU
Sent: Friday, September 22, 2023 12:02 PM
To: NAGDU Mailing List, the National Association of Guide Dog Users <nagdu at nfbnet.org>
Cc: Michael Forzano <michaeldforzano at gmail.com>
Subject: Re: [NAGDU] Fw: YouTube Video Tests Lyft’s Commitment to Transport Service Animals

Hi All, this is an important issue that we should discuss and take a position on as a membership. I hope we can set aside our differences with this organization, they were simply the messenger here.

The individual posted another video yesterday stating that denying guide dogs Lyft rides is "just business" and "not personal". In short they aren't backing down and I think NFB reaching out to our contacts at Lyft would make sense here.

-Mike

On Mon, Sep 18, 2023 at 3:32 PM Cindy Ray via NAGDU <nagdu at nfbnet.org>
wrote:

> Greetings, Al, and all, until our president or someone on the board 
> weighs in on this thread, I would like to say that it is closed. This 
> is not a NAGDU position, it is ASAP’s and theirs alone. So please no 
> more messages on it until the president or someone on the board weighs in. Thank you.
> Cindy Ray, moderator.
> Cindy Lou Ray
> Sent from my iPhone
>
> > On Sep 18, 2023, at 2:07 PM, Al Sten-Clanton via NAGDU 
> > <nagdu at nfbnet.org>
> wrote:
> >
> > As bad as his views may be, I think it's even worse to call for
> removing him from YouTube.  Furthermore, his Lyft account should be 
> deactivated if he violates the law, not for speaking his addled mind 
> alone.  The right response to bad ideas is better, more logical ones.
> >
> >
> > Al
> >
> >
> >
> >> On 9/18/23 14:25, Shane Popplestone via NAGDU wrote:
> >> I received the following from Advocates for Service Animal Partners
> (asap) and am passing it along. Please read and as appropriate take 
> the actions they suggest.
> >>
> >> Shane Popplestone
> >> President of the Ohio Association of blind students Co-chair of the 
> >> ohio newsline committee member of the Grater Akron Chapter member 
> >> of Ohio Association of Guide Dog users spopplestone.nfb at gmail.com
> >> 234-716-2208
> >> You can live the life you want!
> >>
> >>
> >> ------ Forwarded Message ------
> >> From "Advocates for Service Animal Partners (ASAP)" <
> advocacy411 at gmail.com>
> >> To "Advocates for Service Animal Partners" <Advocacy411 at gmail.com> 
> >> Date 9/18/2023 1:56:22 PM Subject YouTube Video Tests Lyft’s 
> >> Commitment to Transport Service
> Animals
> >>
> >> Please circulate the following message as widely as appropriate.
> >>
> >> A new YouTube video published by a self-described Rideshare expert 
> >> will
> test Lyft’s commitment to complying with state and federal law while 
> upholding its driver terms and conditions. In this offensive video, a 
> Lyft driver expresses his opposition to transporting service animals 
> by contending that “Lyft forces drivers to transport service animals”. 
> The fact this ignorant, ablest rant misses is that it is not Lyft 
> requiring this driver to transport us with our service animals. It is 
> state and federal law!
> >>
> >> In addition to demonstrating his willingness to violate our legally
> protected civil rights and encourage others to do so, what he asserts 
> are the same lies and misinformation that lie at the heart of our 
> struggles for equal participation in society on terms of equality. He 
> asserts service animals are dirty and smelly, leaving dog hair all 
> over the vehicle, licking the backs of the seats and drooling on the 
> floor. He contends carrying service animals “does not make good 
> business sense”. It is our hope that you will join us to tell Lyft and 
> this fool that violating our civil rights is what does not make good business sense!
> >>
> >> Finally, this individual’s ignorance is further illustrated in his
> assertions that people have brought service rabbits and snakes into 
> his vehicle, asserting he is being “forced by Lyft” to transport these 
> creatures. Since service animals are only dogs and, in some 
> circumstances, miniature horses, the absurdity of his rant is on full display.
> >>
> >> Advocates for Service Animal Partners has contacted Lyft and 
> >> YouTube
> concerning this issue. We have demanded that Lyft stand in solidarity 
> with service animal handlers by immediately and permanently 
> deactivating this driver’s account, publicly denouncing this video, 
> advising drivers that following this ill-informed advice will lead to 
> immediate, permanent deactivation of the driver’s Lyft account, and 
> advise Advocates for Service Animal Partners when these steps are 
> taken so we can publicize it widely and send the message that we will 
> not tolerate the denial of our civil rights.
> >>
> >> We have also asked that YouTube remove the video because it 
> >> violates
> its user terms and conditions by inciting and encouraging others to 
> participate in illegal behavior.
> >>
> >>
> >> WHAT YOU CAN DO
> >>
> >> Advocates for Service Animal Partners encourages you to contact 
> >> Lyft
> and send them the message that you expect them to comply with state 
> and federal law and their driver terms and conditions by permanently 
> deactivating this driver’s profile and publicizing the deactivation as 
> widely as possible to demonstrate Lyft’s commitment to providing full 
> and equal access to their vehicles by service animal handlers. You can 
> submit your complaint on the Lyft app or by calling (844) 554-1927. 
> When you file your complaint, be sure to give Lyft the URL below so 
> they can see it for themselves!
> >>
> >> We also urge you to go to this driver’s YouTube channel
> >>
> >> https://www.youtube.com/watch?v=FlcGCVuxORw
> >>
> >>
> >> There you will be able to hear the ignorance for yourself. While 
> >> you
> are there, dislike the video, make your comments about how ignorant 
> and misinformed this driver is in the comment section, and report the 
> video to YouTube for inciting and encouraging illegal behavior.
> >>
> >> Once you have filed your complaints, please let us know so we can 
> >> have
> a handle on our network’s effectiveness. Please visit our website 
> https://www.ServiceAnimals.info <https://www.serviceanimals.info>
> >>
> >> and click on “Become a Partner”. There you will find a contact form 
> >> to
> complete. Please complete this form and let us know what you have done 
> on this front in the comments section. Not only will we know how our 
> advocacy efforts are working, we will be able to let the public know 
> the force of the service animal advocacy movement. In addition, you 
> will be able to keep up with all the invaluable work of Advocates for 
> Service Animal Partners, the only organization dedicated exclusively 
> to securing, protecting, and advancing the civil rights of those of us who use service animals.
> >>
> >> Finally, remember that Advocates for Service Animal Partners offers 
> >> the
> only 24-hour hotline for service animal information. You can call 
> ASAP211 by dialing 855-ASAP211 (855-272-7211). Let’s move forward together!
> >>
> >> Advocates for Service Animal Partners is the only organization in 
> >> the
> United States supporting, protecting, and advancing the civil rights 
> of those of us who use service animals to live full, productive lives.
> Continuing and expanding this work is essential! Please consider 
> supporting Advocates for Service Animal Partners by making a one-time 
> or recurring gift. Simply visit
> >>
> >> https://www.Service Animals.info/Support Us
> >>
> >> and complete the donation form. All donations are tax-deductible 
> >> under
> IRS 501c(3). While on our site, please subscribe to our email newsletter.
> >>
> >> Marion Gwizdala, President/CEO
> >>
> >> _______________________________________________
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