[NAGDU] Uber

Sun Sep 24 23:25:57 UTC 2023

Hello Robert, when you called and they did not want to help, what did they say, or did they give a reason? In any case, the number I have used is 833-715-8237. I have encountered situations where the first person who answers isn’t properly trained, so asking for a supervisor is necessary. Can you check if this is the one you have? Also, I realize that this doesn’t solve the issue when it’s happening, but if the people who answer the hot line are unable or unwilling to help, please report this as part of the denial reporting experience when writing to uber-feedback at nagdu.org <mailto:uber-feedback at nagdu.org> .

Thanks.

From: robert stigile <rstigile at gmail.com> 
Sent: Saturday, September 23, 2023 6:25 PM
To: Raul Gallegos - NAGDU <rgallegos at nagdu.org>
Cc: NAGDU Mailing List, the National Association of Guide Dog Users <nagdu at nfbnet.org>
Subject: Re: [NAGDU] Uber

Hi again,

Is there also a number to call if you are in the moment with the driver like i was today!

The number i called was for safety and they didnt want to help

Robert Stigile, Second Vice-President

National Federation of the Blind of California

President San Fernando Valley Chapter

818-381-9568

Kn6uvd

On Sep 23, 2023, at 4:10 PM, Raul Gallegos - NAGDU <rgallegos at nagdu.org> wrote:

 Hello everyone. Whenever you Lodge a complaint with uber, go through the entire process, taking note of what happened, how you feel about Uber's handling of it, the result, etc. Please send your feedback to this address, uber-feedback at nagdu.org. please note that this email address is to report your complaint experience, not to file a complaint itself. 

-- 
Raul Gallegos / President 
National Association of Guide Dog Users 
346.439.7444 | RGallegos at nagdu.org 
https://www.nagdu.org 

Sep 23, 2023 5:03:26 PM robert stigile via NAGDU <nagdu at nfbnet.org>:

I would appreciate it as well. 
I was denied this afternoon because the lady said i had to request uber pet! 
Robert Stigile, Second Vice-President 
National Federation of the Blind of California 
President San Fernando Valley Chapter 
818-381-9568 
Kn6uvd 

On Sep 23, 2023, at 12:54 PM, Steve Cook via NAGDU <nagdu at nfbnet.org> wrote: 

Hi All, 

Does anyone have the Email address for Uber they gave out during the town 
hall sessions to contact Uber about Guide Dog issues? 

Steve Cook 

You are invited to join us on the 1st and 2nd Friday of each month at 8:00 
PM Eastern for audio described movies using the below Zoom platform! 

<https://us02web.zoom.us/j/8032543777?pwd=QTVQd2RzN3l6QnNmZ0FmSnp6NG8vQT09> 
https://us02web.zoom.us/j/8032543777?pwd=QTVQd2RzN3l6QnNmZ0FmSnp6NG8vQT09 

Meeting ID: 803 254 3777 

Passcode: 124578 

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