[NAGDU] want to bite Chewy

[Brenda]

Since July I have not been able to use the Chewy app, it will not let me login. I've been round and round with Chewy and basically they said they can't fix it because I'm not doing something to tell them an IP address although I followed every instruction they gave me.




I get my boys food there because it's the best place to get it, I just have to call in.  I now get my flea and tick from my vet and I get stuff for my cats from Amazon.

Really used to like Chewy, I could still use the website but the app was so nice and since they don't seem to wanna fix it I will just use the phone and do minimal purchases with them.





Brenda
Dictated and sent from my iPhone

> On Dec 9, 2024, at 11:24 AM, Al Sten-Clanton via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Greetings!
> 
> 
> I've been getting Sheldon's food from chewy.com for a good while by phone.  I've been happy with the customer service people.  I've been much less happy with almost never being able to get one of its special savings on the products I actually needed at the times I called.
> 
> 
> I've also been quite unhappy that I can't seem to read the codes for saving on products.  Today, I tried repeatedly to find out what the latest "gift card" has to offer.  When I got to what I think was the right part of the website, I could only see "product image" and "shop now" or something:  there was no actual text to read by character, word, or anything else.
> 
> 
> I wouldn't whine about this now except that the last time I called to check on a product, the customer service person kept asking for a code I couldn't give her (or even know whether it existed), and she had to check with the pharmacy to find out there was no savings on it.
> 
> 
> My questions are these.  Do others have similar trouble with chewy.com?  Does it work better with a smartphone than with a desktop?  If it can work with a desktop, what browsers can it work with?  Can you use it with a Linux machine and Firefox, or is it one of those wonderfully fantastic things that requires using Windows or the Mac?  Finally, are there things I'm missing with only these questions?
> 
> 
> Thanks for any help with this.  If you don't see me up here for more than a month or so, it may mean I'm in jail for punching out some masters of inaccessible or near-inaccessible products or websites.
> 
> 
> I'm a grump!
> 
> 
> Al
> 
> 
> 
> 
> 
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