[NAGDU] Delta Service Animal Form

Tue Jan 9 18:15:09 UTC 2024

Thanks Bryan, that's good to know. I will definitely be filing a DOT
complaint as well, and based on another email sent to the list it appears
that the TOT is accepting public comment on the forms until Friday, which I
would also encourage everyone to take the time to do.

Alaska is my primary airline, I fly them monthly and have not had any issue
with their process. My advice as a frequent traveler is to check in online
if you can, avoiding the check in counter agents who are often not informed.

-Mike

On Mon, Jan 8, 2024 at 8:53 PM Bryan Gearry via NAGDU <nagdu at nfbnet.org>
wrote:

> Joy, your right on the money........but there is times when a 2 x4
> across their forehead is so rewarding! LOL
>
> On 1/8/2024 4:44 PM, Joy Relton via NAGDU wrote:
> > Hi Brian,
> >
> > I have flown Delta as well. One of the things that I learned which is
> not immediately apparent, is that there is a place on the reservation page
> where you can click to attach the TSA accessibility form. Unfortunately, I
> cannot remember the exact name of the page right now, but, once that was
> done I had no problems. I would HIGHLY RECOMMEND that you carry a hard copy
> of your TSA documentation including the rabies vaccination information. I
> agree with you about the form being valid until the rabies vaccination has
> expired. I will be flying with Alaska Airlines, assuming the planes are no
> longer grounded and the reservation process was painless so far.
> >
> > I used to fly United a lot but was one of those people who they tried to
> make wear a special button on their shirt which somehow ended up in a trash
> can. So, I flew less. I have flown South West without problems as well as
> Delta, Alaska and a few others, but it is a bit of a crap shoot. I
> recommend that you bring hard copies of all of the paperwork, remain calm
> and assume that you know what is supposed to happen even though the one
> across the counter does not. I just smile and say something like "thank
> you. I appreciate what you are saying, however, this is what I need to
> happen. Thank you." Most of the time that happens.
> >
> > I'm learning to breathe deeply and recognize that the person across is
> probably well meaning but clueless and paid less than I was when I worked,
> or, for that matter, than what I am worth, especially when it comes to my
> rights as a blind person using a dog guide. My dad used to say "you don't
> have to prove how smart or rich you are, it's there whether they realize it
> or not." He was saying, be confident, calm and know your rights and
> responsibilities and go forward with kindness, confidence and competence.
> >
> > Joy and Vicky the black labrador/golden cross who is feeling more and
> more like a golden.
> >
> > -----Original Message-----
> > From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Bryan Gearry via
> NAGDU
> > Sent: Monday, January 8, 2024 5:22 PM
> > To: NAGDU Mailing List, the National Association of Guide Dog Users <
> nagdu at nfbnet.org>
> > Cc: Bryan Gearry <bgearry at alaskafrontier.net>
> > Subject: Re: [NAGDU] Delta Service Animal Form
> >
> > Mike, I just got done flying a couple of trips with Delta. One of the
> tricks I have found is to call their accessibility desk. The agents are
> very empathetic about helping you out. I'm not defending Delta but have
> learned some "tricks". I'm telling you this as my last trip was a nightmare
> with them. Delta had all my information associated with my ticket, but
> agent at check in insisted in seeing a hard copy of the DOT forms. Caused
> quite a stir. The counter agent was very naive about traveling with a Guide
> Dog. What the accessibility people tell me is that once you have filled out
> the form, it is valid on all trips until rabies expire. I think that holds
> true for most airlines. Even though Alaska Air uses a 3rd party, they say
> the same thing. No need to fill out the form on every trip till rabies
> expire. Because of this incident, I now keep a hard copy of the filled out
> DOT form with me when I travel.
> > If you need Delta's accessibility desk phone, e-mail me direct and I
> will send it to you.
> >
> > On 1/8/2024 1:30 PM, Melissa Allman via NAGDU wrote:
> >> Hi Mike. I don’t fly Delta either just because it doesn’t make sense
> for me but I have to say I agree with you based on what I’ve seen of their
> process and are constituents who fly Delta it does seem to not be intuitive
> at all. You could consider filing a complaint with the department of
> transportation. Just a thought.
> >> I fly United regularly and their process is very manageable.
> >>
> >> MelissaSent from my iPhone
> >>
> >>> On Jan 8, 2024, at 5:20 PM, Michael Forzano via NAGDU <
> nagdu at nfbnet.org> wrote:
> >>>
> >>> Hi All,
> >>>
> >>> I've flown just about every major airline with my dog since the new
> >>> regulations took effect and no process has been more difficult than
> >>> Delta's. I actually flew Delta back in October on a flight booked
> >>> less than
> >>> 48 hours in advance, and no one even asked me about the form. This
> >>> time there is more notice and I just spent over half an hour trying
> >>> to figure out their process. The accessibility service request form
> >>> was difficult to find, the form itself required a lot of extra
> >>> information on top of the DOT form not to mention having
> >>> accessibility issues with dropdowns and the file upload button. While
> >>> trying to use the airport selection dropdown, the form actually
> >>> allowed me to submit without all the fields being filled in requiring
> me to start the whole thing over again.
> >>>
> >>> Have others had similar experiences? I actually wonder if they are
> >>> out of compliance with the regulations given they require a 5-step
> >>> form to be filled out on top of the DOT form.
> >>>
> >>> Honestly I won't fly Delta regularly given I'd have to do this much
> >>> work every time. At least American, JetBlue and Alaska provide a
> >>> service animal ID that can be reused across flights. I don't remember
> >>> United's process being this complicated either.
> >>>
> >>> Thanks,
> >>> Mike
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