[NAGDU] A different Uber problem

Thu Jun 13 00:55:59 UTC 2024

Wow! I'm glad I don't use Uber. I stick to Lyft. The only really nasty experience I've had with a driver has been with a driver who also worked with Uber. I held him accountable for his behavior which was truly disrespectful, and he wrote a bad review of me as a passenger to Lyft. When I tried to address this, I just kept being put through loops and loops of email leading nowhere. I didn't file a complete with any agency or right to the NFB because I was super busy with my job at the time.
I carry a travel blanket almost every time I ride with my dog, to avoid leaving hair in the car. And I try to keep him brushed. But shedding happens. And it's been my practice to have my dog ride on the seat because the well between the front and back seats is usually not wide enough for my dog to fit there, and because I can't trust what might be on the floor. So out of thoughtfulness to drivers, I tried to come prepared. Only once, when it was impossible to come with a blanket, did a driver get really upset with me for dog hair. I added $20 to the tip for cleaning, and he still wasn't satisfied, but I didn't get a nasty review. I should have complained to Lyft. Usually, people ask me how they can get their kids to behave as well as my dogs do. Lol
Elizabeth

> On Jun 12, 2024, at 12:21 PM, Tracy Carcione via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Buddy, this is good info and I've saved it.  
> 
> I've never been charged a cleaning fee before.  These guys are always coming up with something new.
> Tracy
> 
> 
> -----Original Message-----
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Buddy Brannan via NAGDU
> Sent: Wednesday, June 12, 2024 2:57 PM
> To: NAGDU Mailing List, the National Association of Guide Dog Users <nagdu at nfbnet.org>
> Cc: Buddy Brannan <buddy at brannan.name>
> Subject: Re: [NAGDU] A different Uber problem
> 
> Also, do point out the part of their policy that says that we won’t be charged a cleaning fee for hair:
> 
> Cleaning fees
> 
> Riders will be refunded any cleaning fees charged for shedding by their service animals.
> 
> A rider will not be charged for the first or second reported mess involving a service animal’s bodily fluids or hair. A rider can be charged for the third reported mess involving a service animal’s bodily fluids or hair. The rider may contest that such a mess occurred by responding to the fee notification email to notify customer support. If a rider contests the cleaning fee, Uber will make a reasonable good faith effort to determine whether a mess occurred.
> 
> <https://accessibility.uber.com/service-animal-policy/>
> 
> 
> I’m not sure what constitutes merely “shedding” vs. “mess” when it comes to hair. I think that needs particular clarification, but focus certainly on the first part of the statement.
> 
> 
> --
> Buddy Brannan, KB5ELV, WRVB670 - Erie, PA
> Email: buddy at brannan.name
> Mobile: (814) 431-0962
> 
> 
> 
> 
>> On Jun 12, 2024, at 1:10 PM, Melissa Allman via NAGDU <nagdu at nfbnet.org> wrote:
>> 
>> Tracy I would also ask Uber why the cleaning fee was charged, because the conversation part makes no sense as you know, and ask for pictures to support the charge which I suspect they don't have. I hope you file this one with DOJ.
>> 
>> -----Original Message-----
>> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Tracy Carcione via NAGDU
>> Sent: Wednesday, June 12, 2024 12:04 PM
>> To: 'NAGDU Mailing List, the National Association of Guide Dog Users' <nagdu at nfbnet.org>
>> Cc: carcione at access.net
>> Subject: [NAGDU] A different Uber problem
>> 
>> I took a trip with Uber this morning.  The driver said I should have taken Uber Pet, which he said was for pets and service dogs.  I argued and he took me, but, when I got home, he'd charged me a cleaning fee, making my trip cost 3 times what it should have.
>> 
>> I reported this all to Uber, and they said "based on my communication with the driver, the cleaning fee is staying on."  
>> 
>> My dog is clean.  He gets groomed every day.  He got in the car and lay quietly on the floor.  There was no mess.  
>> 
>> I am deeply annoyed.
>> 
>> We're opening a dispute of the charge with PayPal, to see if that does any good.
>> 
>> Tracy
>> 
>> 
>> 
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