[NAGDU] My recent Uber trip

[Vanessa Lowery]

Absolutely. No bones about it. Back Back in the earlier days when I started taking Lyft, I had one occasion where the driver wanted to put the dog in the trunk of the vehicle, and I flatly said no. Fortunately, I was able to persuade the driver to understand that the dog would be on the floor in front of the backseat. But in your case, I would call that a denial because of the fact that he did not want to transport you, your husband, and the dog and the safest manner. The dog absolutely needed to be at your feet so that it was under full control. 

Vanessa and the zoo  
Sent from my iPhone

> On May 26, 2024, at 2:31 PM, Tracy Carcione via NAGDU <nagdu at nfbnet.org> wrote:
> 
> I had a recent Uber trip that wasn't the usual refusal.  
> 
> I had to pick up my husband after cataract surgery.  We are both blind for
> practical purposes.  I called an Uber and messaged the driver that we are
> blind, so please call out to us.  I also said that I have a service dog
> guide dog, which is the way I've been told to say it. The driver messaged
> back "OK".
> 
> When the driver arrived, Igloo led me to the door and I got ready to get in
> after making sure my husband was OK and also ready to get in.  The driver
> went around the back and opened it up and said "dog gets in here".  I was
> very surprised.  I thought he was going to put Igloo in the trunk, like in
> the lawsuit the NFB was part of several years ago.  Now I think maybe it was
> a hatchback or some space behind the seats, but at the time I was just very
> startled.
> 
> I told the driver No, the dog stays with me.  He insisted the dog get in the
> back.  I suppose I could have climbed in the back with the dog, and ridden
> without a seatbelt, but that seems disrespectful and wrong for me.  And I
> didn't want Igloo loose and not under my direct control, either.  We told
> the driver refusing to take me because of the dog was against the law, but
> he said he didn't care and drove off.
> 
> It was particularly upsetting because my husband had just had surgery and we
> wanted everything to go smoothly, and it didn't.  When the driver finally
> cancelled, I got an Uber Pet, just so we could get home and my husband could
> rest and do the things the doctor said to do.
> 
> I reported the whole thing to Uber, who "investigated", though of course I
> have no idea what they actually did.
> 
> 
> 
> So, am I right in calling it a denial?
> 
> Tracy
> 
> 
> 
> 
> 
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