[NAGDU] Self-ID question

[Al Elia]

Melissa’s understanding is the same as mine.

I’m also working on a braille monitor article about SelfID that I’m 
hoping to get in before the deadline for the March issue.

/Æ


On 10 Feb 2025, at 13:28, Melissa Allman wrote:

> Hey Tracy. I had this same question and followed up about it so here's 
> how I understand it. If you send a text to eh driver right after the 
> ride is accepted, for instance, saying that you're blind and riding 
> with a guide dog and to please speak your name or whatever, and the 
> driver cancels at that stage, it doesn't trigger the streamlined 
> complaint process features associated with the self ID because it's 
> too early for the driver to see the tag. When the driver arrives to 
> pick you up, that's when they would see the tag "rider has a service 
> animal." If they cancel then, it triggers the rider-side features that 
> would make it easy for you to report the cancelation If the driver 
> responds to your text. By canceling before the tag comes up, you would 
> have to go in and file a complaint as you normally do because those 
> things don't get triggered. Here's what I think I might try doing:
>
> Sending a text after the driver accepts the ride simply saying I'm 
> blind and to please speak my name when they arrive so I know it's 
> them. Then, I'll let them wait to find out about the dog when the tag 
> comes up upon arrival. This way if they do cancel, the process will be 
> streamlined and I won't have to go digging around the app to file but 
> presumably they'll also know I'm blind and will be hopefully speaking 
> my name and looking out for me. I'll let you know how that works.
>
> From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Tracy Carcione via 
> NAGDU
> Sent: Monday, February 10, 2025 10:20 AM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users' 
> <nagdu at nfbnet.org>
> Cc: carcione at access.net
> Subject: [NAGDU] Self-ID question
>
> On the recording of the recent town hall, Brianna seemed to say that, 
> if I send a message to the driver, the automatic message saying I have 
> a service dog will not be shown.  Is that right, or did I 
> misunderstand?
> When I'm away from home, I often send a message saying where I am and 
> that I'm blind, so the driver has to call out to me.  For instance, I 
> might say "The entrance is in the back".  I wouldn't want that message 
> to take out the guide dog ID message.
>
> On another topic, I think NAGDU should ask Dave Andrews to send the 
> message about the recording and how to sign up for self-ID to all the 
> NFB lists.  I'm sure there are plenty of guide dog users who are not 
> on a NAGDU list.
> Tracy
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