[Nationalharbor] Fw: New Metro Customer Information Call Center Hours take effect March 1 as part of ongoing management efficiency actions

[Debbie Brown]

----- Original Message ----- 
From: "Metro News" <pressrelease at metroalerts.info>
To: "Metro News" <pressrelease at metroalerts.info>
Sent: Thursday, February 16, 2017 8:57 AM
Subject: New Metro Customer Information Call Center Hours take effect March 
1 as part of ongoing management efficiency actions


> Metro’s Customer Information Call Center will have new hours of operation, 
> effective March 1, as part of Authority-wide belt-tightening measures to 
> reduce expenses. The move reflects a steady five-year decline in call 
> volume as Metro customers moved to electronic channels for information, 
> including wmata.com, mobile apps, social media, MetroAlerts and Metro’s 
> 24-hour interactive voice-response system.
>
> Effective March 1, Metro Customer Information staff will be available for 
> personal assistance during the following times:
>
> Weekdays: 7 a.m. until 8 p.m.
> Weekends: 8 a.m. until 6:30 p.m.
>
> For more information, please see the news release:
> https://www.wmata.com/about/news/new-cs-call-center-hours.cfm
>
>
> ______________________
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