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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><h4>This may be of super good help!<o:p></o:p></h4><h4><o:p> </o:p></h4><h4 style='text-indent:.5in'>Microsoft Partners With Be My Eyes to Offer Specialized Help to its Blind and Low Vision customers Via Live Video Chat<o:p></o:p></h4><p>By AppleVis | February 21, 2018<o:p></o:p></p><p>Be My Eyes, the popular iOS and Android app that connects blind and low vision users with sighted volunteers for assistance via live video chat, has today launched an exciting new feature for users needing specialized or technical help.<o:p></o:p></p><p>Following today's update to the Be My Eyes app, users will find a new menu option on the app's main screen titled “Specialized Help”.<o:p></o:p></p><p>In its <a href="https://www.bemyeyes.com/newsroom/introducing-specialized-help">announcement of this new feature</a> Be My Eyes stated that this is a response to the growing number of technology-related requests to volunteers.<o:p></o:p></p><p>Be My Eyes has taken careful note of these kinds of calls and wondered if representatives from the given company itself would be best suited to assist in these scenarios. Contacting customer support through email or by phone isn’t always ideal. Direct communication with a business’s customer support agent could be a vision-friendly alternative and less time consuming for users. If someone from the company could see the issue in real time, issues with their products or service could be resolved more efficiently.<o:p></o:p></p><p>The first company to partner with Be My Eyes is <a href="https://blogs.msdn.microsoft.com/accessibility/2018/02/21/microsoft-joins-be-my-eyes-app/">Microsoft</a>:<o:p></o:p></p><p>Microsoft is the first company to be highlighted in Specialized Help, offering Be My Eyes customers a direct connection to receive technical assistance from the Disability Answer Desk, a free consumer service for Microsoft’s customers with disabilities.<o:p></o:p></p><p>The app will work the same, connecting customers through video; but instead of reaching out to volunteers, customers will work directly with a member of the Microsoft Disability Answer Desk to get support on questions about their Microsoft product or service.<o:p></o:p></p><p><a href="https://www.applevis.com/blog/assistive-technology-ios-apps-news/microsoft-partners-be-my-eyes-offer-specialized-help-its">Read More: “Microsoft Partners With Be My Eyes to Offer Specialized Help to its Blind and Low Vision customers Via Live Video Chat”</a><o:p></o:p></p></div></body></html>