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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Good morning,<o:p></o:p></p><p class=MsoNormal>If you have access to BARD on your computer and/or on your phone, could you please try to download a few books to see if you are having a problem? <o:p></o:p></p><p class=MsoNormal>Both Heather and I are having problems, and we have reported it to the library. <o:p></o:p></p><p class=MsoNormal>When I download a book on my computer, BARD completely closes.<o:p></o:p></p><p class=MsoNormal>When Heather tries to download a book on her phone, she gets an error message, and can’t download anything.<o:p></o:p></p><p class=MsoNormal>It would be good to know if it is just the Bird family having trouble or if it is more wide spread. Please let me know if you have trouble and also let the library know. The library phone number is 800-342-3688.<o:p></o:p></p><p class=MsoNormal>Thank you,<o:p></o:p></p><p class=MsoNormal>Bernice Bird<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>