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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#467886" vlink="#96607D" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt'>If the call-in information doesn’t change, then have her write it down for future reference. As for patterns, if she has some type or recording device, she could record the calls. There is only so much you can do to help, unless one of the participants is willing to braille or type the patterns for her and send them. <o:p></o:p></span></p></div></body></html>