[NFB-DB] Suggestions for work phone and PC?

[Stuart Salvador]

Hi Leisa,

I'm not an authority on this subject, but I'm concerned that no one
else seems to have responded to you since Sunday and I hate to see any
fellow DB in distress so I've tried to look into this!

I have tried to research the Avaya 1616-I model and manual
documentation as well as the technical support on their website all
day today. The sales team I called was totally clueless. Everything I
look at indicates that the only support for this model is for using an
acoustic coupler TDD. Well, they technically say "TTD" everywhere on
their technical support and in their manual, which just goes to show
the writers have no clue what this is even is as there is no such
thing as a "TTD."  Avaya goes on to describe a "TTD" in their manual
as a "hearing aid," which of course is not what is generally referred
to as a "hearing aid."

So, since it appears there is no direct hearing aid support for this
device, I suggest you have IT or whoever has your company login
credentials try as a last ditch effort to get tech support at this
portal from Avaya. I would be sure to tell them to mention a copious
number of times to Avaya how much they play up their support for the
"deaf" with their PR advertisements and articles about their "success"
in developing "world first" technology for the deaf and hard of
hearing for the United Nations as found here for example:
https://www.avaya.com/en/about-avaya/newsroom/pr-us-200616/

The portal that only your IT or company representative can access for
tech support is located here:
https://support.avaya.com/contact/

If there are any solutions that tie-in with "world first" Avaya
products, it would be their technical support that would be able to
help with that. Otherwise, using an acoustic coupler TDD is probably
not what you're looking for if I've understood correctly.

I sincerely hope this helps get you on the right track! If not, please
come back to this list and pester us more and I'll start poking around
for you on some other DB list-servs like with AADB or my local GPDB
contacts if you don't provoke some assistance.

Best Wishes,
Stuart

On Tue, Sep 7, 2021 at 10:03 AM Leisa via NFB-DB <nfb-db at nfbnet.org> wrote:
>
> Hello Todd,
>
> We use Avaya phone and VoIP model 1616-I
>
> I mostly use one line, but can use up to three. I also use transfer, hold,
> conference, page, voicemail, and can answer a broadcasting line.
>
>
> I use Windows 10 on my PC.
>
> Thank you,
>
>
> Leisa Sekhon
> E-mail: ThisNorthAmericanLife at gmail.com
>
> -----Original Message-----
> From: Todd Schwanke <todd.schwanke at wisc.edu>
> Sent: Sunday, September 5, 2021 3:02 PM
> To: NFB Deaf-Blind Division Mailing List <nfb-db at nfbnet.org>
> Cc: Leisa Gary <thisnorthamericanlife at gmail.com>
> Subject: RE: [NFB-DB] Suggestions for work phone and PC?
>
> Hi Leisa:
>
> Can you share what VoIP system (e.g. Cisco) your work uses.  If you know
> what models of hard phones they typically use, that would be helpful as
> well.
>
> Additionally:
> 1) Will you mainly be using/answering 1 line or answering/handling multiple
> lines?
> 2) What functions/buttons/features  of the phone and phone system do you
> anticipate using?
> 3) Do you have existing Bluetooth connectivity in your hearing aids or neck
> loop, or do you have other audio interface (such as 1/8" audio input)
>
> Todd
>
> -----Original Message-----
> From: NFB-DB <nfb-db-bounces at nfbnet.org> On Behalf Of Leisa Gary via NFB-DB
> Sent: Sunday, September 5, 2021 3:47 PM
> To: nfb-db at nfbnet.org
> Cc: Leisa Gary <thisnorthamericanlife at gmail.com>
> Subject: [NFB-DB] Suggestions for work phone and PC?
>
> Hello,
>
> I am looking for any ideas or suggestions about how to connect my hearing
> aids to my hardwired VoIP phone at work and also any suggestions about
> connecting my hearing aids to my PC.
>
> Thank you for any ideas,
>
>
>
>
> Leisa Sekhon
> _______________________________________________
> NFB-DB mailing list
> NFB-DB at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nfb-db_nfbnet.org
>
>
>
> _______________________________________________
> NFB-DB mailing list
> NFB-DB at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nfb-db_nfbnet.org