[NFB-DB] New hearing aids

[Mosen, Jonathan]

Hi Colleen, does this happen in the middle of VoiceOver speaking, or does it happen when you haven’t touched the phone for a while and VoiceOver is just starting to talk?

Jonathan Mosen
Executive Director for Accessibility Excellence
National Federation of the Blind
410-659-9314 ex 2233
jmosen at nfb.org<mailto:jmosen at nfb.org>

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From: NFB-DB <nfb-db-bounces at nfbnet.org> On Behalf Of Colleen McFadden via NFB-DB
Sent: Saturday, February 28, 2026 9:48 PM
To: nfb-db at nfbnet.org
Cc: Colleen McFadden <cllnmcfddn at gmail.com>
Subject: [NFB-DB] New hearing aids

Hello,

I recently bought hearing aids (Resound Vivia 9 60S-R)
That are paired under hearing aid devices and are connected to my IPhone.  The problem with my hearing aids is that when I am using my IPhone I hear a clicking sound in my left ear only and sometimes in my right ear only or both.  It doesn’t matter what I’m doing but it is inconsistent and very irritating especially when I can’t hear voiceover.     It happens when I push a button, move around the screen or just tap on an ap; it is sporadic.  The audiologist believes that the problem is not with the hearing aids but with voiceover.  Has anyone had this happen and is there anything I can do to resolve this problem in my settings?  I'd appreciate any help you can give me. Thank you.

Colleen McFadden

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