[NFB-DB] New hearing aids

[Colleen McFadden]

The audiologist (Rebecca) says that the hearing aid is not a bluetooth
device and is an Apple product under hearing aid devices.  She has no clue
on how to adjust the bluetooth connection. She had me go into settings,
display and brightness, and turn audiolock to never but of course, that
didn't work .   This is the first time Rebecca has worked with a blind
person using voiceover. I really appreciate your help.
Colleen


On Sun, Mar 1, 2026 at 5:36 PM Mosen, Jonathan via NFB-DB <nfb-db at nfbnet.org>
wrote:

> Yes I suspected that's what would be happening. What's going on is that
> the Bluetooth connection is going to sleep to save battery in the hearing
> aid. You may be able to have the audiologist adjust it but it's possible
> that that is the default behavior and it's the only option. If that's the
> case there are workarounds but it would be worth checking with the
> audiologist and explaining about the Bluetooth connection hibernating too
> quickly to see if they can fix it at their end.
> Jonathan
>
> On Mar 1, 2026, at 6:37 PM, Colleen McFadden via NFB-DB <nfb-db at nfbnet.org>
> wrote:
>
> 
> Hello, It seems to be working better today but I would say it happens just
> before voiceover speaks.  I have noticed today that when I press the up or
> down button or the on/off button, I get that clicking sound in my right
> hearing aid.  I am wondering if there is a connection problem because when
> I went in the last time, there was a problem with pairing my hearing aids
> and the woman noticed there was a loose wire in my right hearing aid.  Now
> that I said this, I will get that loud clicking sound in my left ear.  LOL
>
> On Sun, Mar 1, 2026 at 2:00 PM Mosen, Jonathan via NFB-DB <
> nfb-db at nfbnet.org> wrote:
>
>> Hi Colleen, does this happen in the middle of VoiceOver speaking, or does
>> it happen when you haven’t touched the phone for a while and VoiceOver is
>> just starting to talk?
>>
>>
>>
>> Jonathan Mosen
>> Executive Director for Accessibility Excellence
>> National Federation of the Blind
>> 410-659-9314 ex 2233
>> jmosen at nfb.org
>>
>>
>> Reminder: Attend National Convention <https://nfb.org/convention>, July
>> 3-8, 2026, in Austin, Texas.
>> “It’s the time of year where blind people are the majority.”
>>
>> <https://nfb.org/>
>> <image001.jpg>
>>
>>
>>
>> *From:* NFB-DB <nfb-db-bounces at nfbnet.org> *On Behalf Of *Colleen
>> McFadden via NFB-DB
>> *Sent:* Saturday, February 28, 2026 9:48 PM
>> *To:* nfb-db at nfbnet.org
>> *Cc:* Colleen McFadden <cllnmcfddn at gmail.com>
>> *Subject:* [NFB-DB] New hearing aids
>>
>>
>>
>> Hello,
>>
>>
>>
>> I recently bought hearing aids (Resound Vivia 9 60S-R)
>>
>> That are paired under hearing aid devices and are connected to my
>> IPhone.  The problem with my hearing aids is that when I am using my IPhone
>> I hear a clicking sound in my left ear only and sometimes in my right ear
>> only or both.  It doesn’t matter what I’m doing but it is inconsistent and
>> very irritating especially when I can’t hear voiceover.     It happens when
>> I push a button, move around the screen or just tap on an ap; it is
>> sporadic.  The audiologist believes that the problem is not with the
>> hearing aids but with voiceover.  Has anyone had this happen and is there
>> anything I can do to resolve this problem in my settings?  I'd appreciate
>> any help you can give me. Thank you.
>>
>>
>>
>> Colleen McFadden
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