[NFB-DB] New hearing aids

Mon Mar 9 01:38:21 UTC 2026

Hi Jonathan,  Yes, I would appreciate your help.  Here is the info on my
hearing aids: Resound Vivia 9 60S-R.  I guess all we can do is try and hope
that Resound will help us resolve this issue.  By the way, I enjoyed
watching your interview with Ramona Walhof on our Idaho Blind youtube
channel.

Colleen

On Sat, Mar 7, 2026 at 3:43 PM Mosen, Jonathan via NFB-DB <nfb-db at nfbnet.org>
wrote:

> Hi Colleen, I know it’s frustrating, but at least it is progress to know
> that my diagnosis was correct.
>
> Others might have much better advice for you about whether ReSound will
> listen to you. In my very limited experience since moving to the United
> States, the audiology companies here seem quite reluctant to engage with
> actual end users.
>
> If you want, I would be happy to drop them a note in an NFB capacity,
> although I am at CSUN during the coming week so it will be at least a week
> until I will be able to get to it.
>
> Do we have any other ReSound users on the list who can share their
> experiences? Do you know the precise model of aids you have?
>
> Jonathan Mosen
> Executive Director for Accessibility Excellence
> National Federation of the Blind
> 410-659-9314 ex 2233
> jmosen at nfb.org
>
>
> Reminder: Attend National Convention <https://nfb.org/convention>, July
> 3-8, 2026, in Austin, Texas.
> “It’s the time of year where blind people are the majority.”
>
> [image: National Federation of the Blind logo, Live the life you want
> tagline, nfb.org] <https://nfb.org/>
>
>
>
> *From:* NFB-DB <nfb-db-bounces at nfbnet.org> *On Behalf Of *Colleen
> McFadden via NFB-DB
> *Sent:* Saturday, March 7, 2026 1:21 PM
> *To:* NFB Deaf-Blind Division Mailing List <nfb-db at nfbnet.org>
> *Cc:* Colleen McFadden <cllnmcfddn at gmail.com>
> *Subject:* Re: [NFB-DB] New hearing aids
>
>
>
> Hello Jonathan,  I have got the audio streaming going in the background
> and it has helped. I've only heard that clicking or popping sound once.
> I'm wondering if I should write to Resound to see if they could help my
> audiologist or if it would just be a waste of my time.  This is my first
> pair of hearing aids and I really appreciate your help.  Thank you so
> much.
>
>
>
> Colleen
>
>
>
>
>
> On Thu, Mar 5, 2026 at 9:41 PM Mosen, Jonathan via NFB-DB <
> nfb-db at nfbnet.org> wrote:
>
> Hi Colleen, sadly it sounds like while your audiologist is trying to be
> helpful, she may not be fully understanding the issue.
>
> All wireless hearing aids will go into a standby state. If the connection
> stayed fully active all the time, battery life would be atrocious. Sure,
> they are constantly connected and ready to work, but the connection is
> hibernated.
>
> As I said in a previous message, you could certainly get around it by
> keeping a low level audio stream going, like the streaming sounds for
> tinnitus that iPhone offers. That would at least help isolate the problem.
> In other words, if VoiceOver is still acting undesirably for you, then we
> know that the hibernation isn’t the issue.
>
> As for good options, I think most people are having OK results with MFI
> hearing aids.
>
> Phonak aids do not use MFI, they use standard Bluetooth. Newer Phonak aids
> had some very disruptive issues with VoiceOver compatibility, but it looks
> like these are addressed in the latest firmware. One advantage of Phonak is
> that since it’s standard Bluetooth, you can pair them with all kinds of
> things.
>
> But one possible disadvantage is that since they are not MFI, they may be
> fractionally less responsive with VoiceOver when you are typing or
> executing gestures.
>
> I see you have already had one user share their experience of what’s
> working for them, so hopefully you’ll get more feedback of that kind.
>
>
>
> Jonathan Mosen
> Executive Director for Accessibility Excellence
> National Federation of the Blind
> 410-659-9314 ex 2233
> jmosen at nfb.org
>
>
> Reminder: Attend National Convention <https://nfb.org/convention>, July
> 3-8, 2026, in Austin, Texas.
> “It’s the time of year where blind people are the majority.”
>
> [image: National Federation of the Blind logo, Live the life you want
> tagline, nfb.org] <https://nfb.org/>
>
>
>
> *From:* NFB-DB <nfb-db-bounces at nfbnet.org> *On Behalf Of *Colleen
> McFadden via NFB-DB
> *Sent:* Thursday, March 5, 2026 7:17 PM
> *To:* NFB Deaf-Blind Division Mailing List <nfb-db at nfbnet.org>
> *Cc:* Colleen McFadden <cllnmcfddn at gmail.com>
> *Subject:* Re: [NFB-DB] New hearing aids
>
>
>
> Hello again.  My audiologist contacted 3 manufacturers and has informed me
> that the hearing aids are not made that way anymore.  They are constantly
> connected.  She programmed a different pair of hearing aids for me and I am
> still having the same problems.  So there isn't anything wrong with the
> hearing aids.  Are there any hearing aids that work better with voiceover
> or is it just hit or miss? Thanks.
>
> Colleen
>
>
>
> On Mon, Mar 2, 2026 at 12:48 PM Mosen, Jonathan via NFB-DB <
> nfb-db at nfbnet.org> wrote:
>
> Hi Colleen, it can be confusing because that’s correct, Made for iPhone
> hearing aids don’t show up with all the standard Bluetooth devices. They
> use a proprietary protocol which is based on the Bluetooth low energy
> specification.
>
> The important thing about that for the problem you’re having is that when
> wireless radios are on, they’ll drain battery faster, so hearing aid
> manufacturers tend to be quite aggressive about how quickly they switch off.
>
> For someone who is not blind and not using VoiceOver, this is no big deal
> at all. The hearing aid wakes up for a phone call, or music, or a podcast
> or whatever, then goes to sleep quite quickly after. But for VoiceOver,
> where the phone will speak, pause and then want to speak again when you
> next touch the screen, it’s a problem because there is a bit of a delay
> between when you ask VoiceOver to speak, and when the connection wakes up.
>
> If this is adjustable, it will be in the fitting software your audiologist
> has access to for the hearing aids and it would be good for her to ask the
> manufacturer. Essentially, what she needs to find out is whether she can
> configure how long the wireless radio stays active after the phone stops
> streaming to them. If she can extend this time, it won’t solve the problem,
> but it will happen less.
>
> There is a workaround, but it will drain your battery quite a bit. iOS has
> sounds that you can play for people who experience tinnitus. You can tell
> the phone to play these sounds, then turn the sound completely down. This
> will keep the hearing aid awake and VoiceOver will always be responsive.
> But you would want to monitor the impact this has on battery life very
> carefully because it might deplete it unacceptably.
>
> I don’t know whether you are still evaluating these aids, but if so, you
> want to ensure you have the best possible option for your needs, and it may
> be that these ones simply aren’t it.
>
> Best of luck.
>
>
>
> Jonathan Mosen
> Executive Director for Accessibility Excellence
> National Federation of the Blind
> 410-659-9314 ex 2233
> jmosen at nfb.org
>
>
> Reminder: Attend National Convention <https://nfb.org/convention>, July
> 3-8, 2026, in Austin, Texas.
> “It’s the time of year where blind people are the majority.”
>
> [image: National Federation of the Blind logo, Live the life you want
> tagline, nfb.org] <https://nfb.org/>
>
>
>
> *From:* NFB-DB <nfb-db-bounces at nfbnet.org> *On Behalf Of *Colleen
> McFadden via NFB-DB
> *Sent:* Monday, March 2, 2026 2:11 PM
> *To:* NFB Deaf-Blind Division Mailing List <nfb-db at nfbnet.org>
> *Cc:* Colleen McFadden <cllnmcfddn at gmail.com>
> *Subject:* Re: [NFB-DB] New hearing aids
>
>
>
> The audiologist (Rebecca) says that the hearing aid is not a bluetooth
> device and is an Apple product under hearing aid devices.  She has no clue
> on how to adjust the bluetooth connection. She had me go into settings,
> display and brightness, and turn audiolock to never but of course, that
> didn't work .   This is the first time Rebecca has worked with a blind
> person using voiceover. I really appreciate your help.
>
> Colleen
>
>
>
>
>
> On Sun, Mar 1, 2026 at 5:36 PM Mosen, Jonathan via NFB-DB <
> nfb-db at nfbnet.org> wrote:
>
> Yes I suspected that's what would be happening. What's going on is that
> the Bluetooth connection is going to sleep to save battery in the hearing
> aid. You may be able to have the audiologist adjust it but it's possible
> that that is the default behavior and it's the only option. If that's the
> case there are workarounds but it would be worth checking with the
> audiologist and explaining about the Bluetooth connection hibernating too
> quickly to see if they can fix it at their end.
>
> Jonathan
>
>
>
> On Mar 1, 2026, at 6:37 PM, Colleen McFadden via NFB-DB <nfb-db at nfbnet.org>
> wrote:
>
> 
>
> Hello, It seems to be working better today but I would say it happens just
> before voiceover speaks.  I have noticed today that when I press the up or
> down button or the on/off button, I get that clicking sound in my right
> hearing aid.  I am wondering if there is a connection problem because when
> I went in the last time, there was a problem with pairing my hearing aids
> and the woman noticed there was a loose wire in my right hearing aid.  Now
> that I said this, I will get that loud clicking sound in my left ear.  LOL
>
>
>
> On Sun, Mar 1, 2026 at 2:00 PM Mosen, Jonathan via NFB-DB <
> nfb-db at nfbnet.org> wrote:
>
> Hi Colleen, does this happen in the middle of VoiceOver speaking, or does
> it happen when you haven’t touched the phone for a while and VoiceOver is
> just starting to talk?
>
>
>
> Jonathan Mosen
> Executive Director for Accessibility Excellence
> National Federation of the Blind
> 410-659-9314 ex 2233
> jmosen at nfb.org
>
>
> Reminder: Attend National Convention <https://nfb.org/convention>, July
> 3-8, 2026, in Austin, Texas.
> “It’s the time of year where blind people are the majority.”
>
> <image001.jpg>
>
>
>
> *From:* NFB-DB <nfb-db-bounces at nfbnet.org> *On Behalf Of *Colleen
> McFadden via NFB-DB
> *Sent:* Saturday, February 28, 2026 9:48 PM
> *To:* nfb-db at nfbnet.org
> *Cc:* Colleen McFadden <cllnmcfddn at gmail.com>
> *Subject:* [NFB-DB] New hearing aids
>
>
>
> Hello,
>
>
>
> I recently bought hearing aids (Resound Vivia 9 60S-R)
>
> That are paired under hearing aid devices and are connected to my IPhone.
> The problem with my hearing aids is that when I am using my IPhone I hear a
> clicking sound in my left ear only and sometimes in my right ear only or
> both.  It doesn’t matter what I’m doing but it is inconsistent and very
> irritating especially when I can’t hear voiceover.     It happens when I
> push a button, move around the screen or just tap on an ap; it is
> sporadic.  The audiologist believes that the problem is not with the
> hearing aids but with voiceover.  Has anyone had this happen and is there
> anything I can do to resolve this problem in my settings?  I'd appreciate
> any help you can give me. Thank you.
>
>
>
> Colleen McFadden
>
> _______________________________________________
> NFB-DB mailing list
> NFB-DB at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nfb-db_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> NFB-DB:
> http://nfbnet.org/mailman/options/nfb-db_nfbnet.org/cllnmcfddn%40gmail.com
>
> _______________________________________________
> NFB-DB mailing list
> NFB-DB at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nfb-db_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> NFB-DB:
> http://nfbnet.org/mailman/options/nfb-db_nfbnet.org/jmosen%40nfb.org
>
> _______________________________________________
> NFB-DB mailing list
> NFB-DB at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nfb-db_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> NFB-DB:
> http://nfbnet.org/mailman/options/nfb-db_nfbnet.org/cllnmcfddn%40gmail.com
>
> _______________________________________________
> NFB-DB mailing list
> NFB-DB at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nfb-db_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> NFB-DB:
> http://nfbnet.org/mailman/options/nfb-db_nfbnet.org/cllnmcfddn%40gmail.com
>
> _______________________________________________
> NFB-DB mailing list
> NFB-DB at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nfb-db_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> NFB-DB:
> http://nfbnet.org/mailman/options/nfb-db_nfbnet.org/cllnmcfddn%40gmail.com
>
> _______________________________________________
> NFB-DB mailing list
> NFB-DB at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nfb-db_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> NFB-DB:
> http://nfbnet.org/mailman/options/nfb-db_nfbnet.org/cllnmcfddn%40gmail.com
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://nfbnet.org/pipermail/nfb-db_nfbnet.org/attachments/20260308/3fe6490f/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 49649 bytes
Desc: not available
URL: <http://nfbnet.org/pipermail/nfb-db_nfbnet.org/attachments/20260308/3fe6490f/attachment.jpg>