<div dir="ltr">Hello Jonathan, I have got the audio streaming going in the background and it has helped. I've only heard that clicking or popping sound once. I'm wondering if I should write to Resound to see if they could help my audiologist or if it would just be a waste of my time. This is my first pair of hearing aids and I really appreciate your help. Thank you so much. <div><br></div><div>Colleen</div><div> </div></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Thu, Mar 5, 2026 at 9:41\u202fPM Mosen, Jonathan via NFB-DB <<a href="mailto:nfb-db@nfbnet.org">nfb-db@nfbnet.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg8372772091105320345">
<div lang="EN-NZ" style="overflow-wrap: break-word;">
<div class="m_8372772091105320345WordSection1">
<p class="MsoNormal"><span lang="EN-US" style="font-size:11pt">Hi Colleen, sadly it sounds like while your audiologist is trying to be helpful, she may not be fully understanding the issue.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11pt">All wireless hearing aids will go into a standby state. If the connection stayed fully active all the time, battery life would be atrocious. Sure, they are constantly
connected and ready to work, but the connection is hibernated.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11pt">As I said in a previous message, you could certainly get around it by keeping a low level audio stream going, like the streaming sounds for tinnitus that iPhone offers.
That would at least help isolate the problem. In other words, if VoiceOver is still acting undesirably for you, then we know that the hibernation isn\u2019t the issue.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11pt">As for good options, I think most people are having OK results with MFI hearing aids.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11pt">Phonak aids do not use MFI, they use standard Bluetooth. Newer Phonak aids had some very disruptive issues with VoiceOver compatibility, but it looks like these are
addressed in the latest firmware. One advantage of Phonak is that since it\u2019s standard Bluetooth, you can pair them with all kinds of things.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11pt">But one possible disadvantage is that since they are not MFI, they may be fractionally less responsive with VoiceOver when you are typing or executing gestures.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11pt">I see you have already had one user share their experience of what\u2019s working for them, so hopefully you\u2019ll get more feedback of that kind.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11pt"><u></u> <u></u></span></p>
<div>
<div>
<p class="MsoNormal">Jonathan Mosen<br>
Executive Director for Accessibility Excellence<br>
National Federation of the Blind <br>
410-659-9314 ex 2233 <br>
<a href="mailto:jmosen@nfb.org" target="_blank"><span style="color:rgb(70,120,134)">jmosen@nfb.org</span></a><u></u><u></u></p>
<p class="MsoNormal"><br>
Reminder: Attend <a href="https://nfb.org/convention" target="_blank"><span style="color:rgb(70,120,134)">National Convention</span></a>, July 3-8, 2026, in Austin, Texas.<br>
\u201cIt\u2019s the time of year where blind people are the majority.\u201d<u></u><u></u></p>
<p class="MsoNormal"><a href="https://nfb.org/" target="_blank"><span style="font-size:14pt;color:windowtext;text-decoration:none"><img border="0" width="298" height="133" style="width: 3.1041in; height: 1.3854in;" id="m_8372772091105320345Picture_x0020_1396621060" src="cid:ii_19cc97ce5414ce8e91" alt="National Federation of the Blind logo, Live the life you want tagline, nfb.org"></span></a><u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:14pt"> </span><span lang="EN-US" style="font-size:11pt"><u></u><u></u></span></p>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span lang="EN-US" style="font-size:11pt;font-family:Calibri,sans-serif"> NFB-DB <<a href="mailto:nfb-db-bounces@nfbnet.org" target="_blank">nfb-db-bounces@nfbnet.org</a>>
<b>On Behalf Of </b>Colleen McFadden via NFB-DB<br>
<b>Sent:</b> Thursday, March 5, 2026 7:17 PM<br>
<b>To:</b> NFB Deaf-Blind Division Mailing List <<a href="mailto:nfb-db@nfbnet.org" target="_blank">nfb-db@nfbnet.org</a>><br>
<b>Cc:</b> Colleen McFadden <<a href="mailto:cllnmcfddn@gmail.com" target="_blank">cllnmcfddn@gmail.com</a>><br>
<b>Subject:</b> Re: [NFB-DB] New hearing aids<u></u><u></u></span></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">Hello again. My audiologist contacted 3 manufacturers and has informed me that the hearing aids are not made that way anymore. They are constantly connected. She programmed a different pair of hearing aids for me and I am still having
the same problems. So there isn't anything wrong with the hearing aids. Are there any hearing aids that work better with voiceover or is it just hit or miss? Thanks. <u></u><u></u></p>
<div>
<p class="MsoNormal">Colleen <u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<p class="MsoNormal">On Mon, Mar 2, 2026 at 12:48<span style="font-family:Arial,sans-serif">\u202f</span>PM Mosen, Jonathan via NFB-DB <<a href="mailto:nfb-db@nfbnet.org" target="_blank">nfb-db@nfbnet.org</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in">
<div>
<div>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11pt">Hi Colleen, it can be confusing because that\u2019s correct, Made for iPhone hearing aids don\u2019t show up with all the standard Bluetooth devices.
They use a proprietary protocol which is based on the Bluetooth low energy specification.</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11pt">The important thing about that for the problem you\u2019re having is that when wireless radios are on, they\u2019ll drain battery faster, so hearing
aid manufacturers tend to be quite aggressive about how quickly they switch off.</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11pt">For someone who is not blind and not using VoiceOver, this is no big deal at all. The hearing aid wakes up for a phone call, or music,
or a podcast or whatever, then goes to sleep quite quickly after. But for VoiceOver, where the phone will speak, pause and then want to speak again when you next touch the screen, it\u2019s a problem because there is a bit of a delay between when you ask VoiceOver
to speak, and when the connection wakes up.</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11pt">If this is adjustable, it will be in the fitting software your audiologist has access to for the hearing aids and it would be good for
her to ask the manufacturer. Essentially, what she needs to find out is whether she can configure how long the wireless radio stays active after the phone stops streaming to them. If she can extend this time, it won\u2019t solve the problem, but it will happen
less.</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11pt">There is a workaround, but it will drain your battery quite a bit. iOS has sounds that you can play for people who experience tinnitus.
You can tell the phone to play these sounds, then turn the sound completely down. This will keep the hearing aid awake and VoiceOver will always be responsive. But you would want to monitor the impact this has on battery life very carefully because it might
deplete it unacceptably.</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11pt">I don\u2019t know whether you are still evaluating these aids, but if so, you want to ensure you have the best possible option for your needs,
and it may be that these ones simply aren\u2019t it.</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11pt">Best of luck.
</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11pt"> </span><u></u><u></u></p>
<p class="MsoNormal">Jonathan Mosen<br>
Executive Director for Accessibility Excellence<br>
National Federation of the Blind <br>
410-659-9314 ex 2233 <br>
<a href="mailto:jmosen@nfb.org" target="_blank"><span style="color:rgb(70,120,134)">jmosen@nfb.org</span></a><u></u><u></u></p>
<p class="MsoNormal"><br>
Reminder: Attend <a href="https://nfb.org/convention" target="_blank"><span style="color:rgb(70,120,134)">National Convention</span></a>, July 3-8, 2026, in Austin, Texas.<br>
\u201cIt\u2019s the time of year where blind people are the majority.\u201d<u></u><u></u></p>
<p class="MsoNormal"><a href="https://nfb.org/" target="_blank"><span style="font-size:14pt;color:windowtext;text-decoration:none"><img border="0" width="298" height="133" style="width: 3.1041in; height: 1.3854in;" id="m_8372772091105320345m_-5734591942153229999Picture_x0020_12" src="cid:ii_19cc97ce5414ce8e91" alt="National Federation of the Blind logo, Live the life you want tagline, nfb.org"></span></a><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11pt"> </span><u></u><u></u></p>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span lang="EN-US" style="font-size:11pt;font-family:Calibri,sans-serif"> NFB-DB
<<a href="mailto:nfb-db-bounces@nfbnet.org" target="_blank">nfb-db-bounces@nfbnet.org</a>>
<b>On Behalf Of </b>Colleen McFadden via NFB-DB<br>
<b>Sent:</b> Monday, March 2, 2026 2:11 PM<br>
<b>To:</b> NFB Deaf-Blind Division Mailing List <<a href="mailto:nfb-db@nfbnet.org" target="_blank">nfb-db@nfbnet.org</a>><br>
<b>Cc:</b> Colleen McFadden <<a href="mailto:cllnmcfddn@gmail.com" target="_blank">cllnmcfddn@gmail.com</a>><br>
<b>Subject:</b> Re: [NFB-DB] New hearing aids</span><u></u><u></u></p>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<p class="MsoNormal">The audiologist (Rebecca) says that the hearing aid is not a bluetooth device and is an Apple product under hearing aid devices. She has no clue on how to adjust the bluetooth
connection. She had me go into settings, display and brightness, and turn audiolock to never but of course, that didn't work . This is the first time Rebecca has worked with a blind person using voiceover. I really appreciate your help. <u></u><u></u></p>
<div>
<p class="MsoNormal">Colleen <u></u><u></u></p>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
</div>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">On Sun, Mar 1, 2026 at 5:36<span style="font-family:Arial,sans-serif">\u202f</span>PM Mosen, Jonathan via NFB-DB <<a href="mailto:nfb-db@nfbnet.org" target="_blank">nfb-db@nfbnet.org</a>>
wrote:<u></u><u></u></p>
</div>
<blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt">
<div>
<p class="MsoNormal">Yes I suspected that's what would be happening. What's going on is that the Bluetooth connection is going to sleep to save battery in the hearing aid. You may be able to have the
audiologist adjust it but it's possible that that is the default behavior and it's the only option. If that's the case there are workarounds but it would be worth checking with the audiologist and explaining about the Bluetooth connection hibernating too quickly
to see if they can fix it at their end. <u></u><u></u></p>
<div>
<p class="MsoNormal">Jonathan<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12pt"><u></u> <u></u></p>
<blockquote style="margin-top:5pt;margin-bottom:5pt">
<p class="MsoNormal" style="margin-bottom:12pt">On Mar 1, 2026, at 6:37<span style="font-family:Arial,sans-serif">\u202f</span>PM, Colleen McFadden via NFB-DB <<a href="mailto:nfb-db@nfbnet.org" target="_blank">nfb-db@nfbnet.org</a>>
wrote:<u></u><u></u></p>
</blockquote>
</div>
<blockquote style="margin-top:5pt;margin-bottom:5pt">
<div>
<p class="MsoNormal"><span style="font-family:Tahoma,sans-serif">\ufeff</span>
<u></u><u></u></p>
<div>
<p class="MsoNormal">Hello, It seems to be working better today but I would say it happens just before voiceover speaks. I have noticed today that when I press the up or down button or the on/off button,
I get that clicking sound in my right hearing aid. I am wondering if there is a connection problem because when I went in the last time, there was a problem with pairing my hearing aids and the woman noticed there was a loose wire in my right hearing aid.
Now that I said this, I will get that loud clicking sound in my left ear. LOL <u></u><u></u></p>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">On Sun, Mar 1, 2026 at 2:00<span style="font-family:Arial,sans-serif">\u202f</span>PM Mosen, Jonathan via NFB-DB <<a href="mailto:nfb-db@nfbnet.org" target="_blank">nfb-db@nfbnet.org</a>>
wrote:<u></u><u></u></p>
</div>
<blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt">
<div>
<div>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11pt">Hi Colleen, does this happen in the middle of VoiceOver speaking, or does it happen when you haven\u2019t touched the phone for a while and
VoiceOver is just starting to talk? </span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11pt"> </span><u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">Jonathan Mosen<br>
Executive Director for Accessibility Excellence<br>
National Federation of the Blind <br>
410-659-9314 ex 2233 <br>
<a href="mailto:jmosen@nfb.org" target="_blank"><span style="color:rgb(70,120,134)">jmosen@nfb.org</span></a><u></u><u></u></p>
<p class="MsoNormal"><br>
Reminder: Attend <a href="https://nfb.org/convention" target="_blank"><span style="color:rgb(70,120,134)">National Convention</span></a>, July 3-8, 2026, in Austin, Texas.<br>
\u201cIt\u2019s the time of year where blind people are the majority.\u201d<u></u><u></u></p>
<div>
<p class="MsoNormal"><image001.jpg><u></u><u></u></p>
</div>
<p class="MsoNormal"><span style="font-size:14pt"> </span><u></u><u></u></p>
</div>
</div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span lang="EN-US" style="font-size:11pt;font-family:Calibri,sans-serif"> NFB-DB
<<a href="mailto:nfb-db-bounces@nfbnet.org" target="_blank">nfb-db-bounces@nfbnet.org</a>>
<b>On Behalf Of </b>Colleen McFadden via NFB-DB<br>
<b>Sent:</b> Saturday, February 28, 2026 9:48 PM<br>
<b>To:</b> <a href="mailto:nfb-db@nfbnet.org" target="_blank">nfb-db@nfbnet.org</a><br>
<b>Cc:</b> Colleen McFadden <<a href="mailto:cllnmcfddn@gmail.com" target="_blank">cllnmcfddn@gmail.com</a>><br>
<b>Subject:</b> [NFB-DB] New hearing aids</span><u></u><u></u></p>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<p class="MsoNormal">Hello,<u></u><u></u></p>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:10pt;line-height:115%">
<span style="font-family:Arial,sans-serif">I recently bought hearing aids (</span><span style="font-size:11pt;line-height:115%;font-family:Calibri,sans-serif">Resound Vivia 9 60S-R)</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">That are paired under hearing aid devices and are connected to my IPhone. The problem with my hearing aids is that when I am using
my IPhone I hear a clicking sound in my left ear only and sometimes in my right ear only or both. It doesn\u2019t matter what I\u2019m doing but it is inconsistent and very irritating especially when I can\u2019t hear voiceover. It happens when I push a button, move
around the screen or just tap on an ap; it is sporadic. The audiologist believes that the problem is not with the hearing aids but with voiceover. Has anyone had this happen and is there anything I can do to resolve this problem in my settings? I'd appreciate
any help you can give me. Thank you. </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Colleen McFadden </span><u></u><u></u></p>
</div>
</div>
</div>
</div>
<p class="MsoNormal">_______________________________________________<br>
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</blockquote>
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</div></blockquote></div>