[Nfb-hi] FW: Please pass this along to all ZoomText and Ai Squared users

[Milton Ota]

From: Abe, Gavan [mailto:GAbe at dhs.hawaii.gov] 
Sent: Wednesday, January 18, 2017 7:25 PM
Subject: Please pass this along to all ZoomText and Ai Squared users

 

Forthcoming Startup Failures in ZoomText 10.1 and other Ai Squared Software
Products
Problem
The digital certificate used to certify newer ZoomText and Window-Eyes
software products has been compromised. As a result, our certificate will be
revoked on or around January 26th, which will result in startup failures for
the following Ai Squared products.
 
Affected Ai Squared Software Products
When attempting to start the following Ai Squared software products, the
product will fail to launch and display a Windows error message: "A referral
was returned from the server"
.         ZoomText Magnifier v10.1
Build numbers 10.10.8 through 10.11.6
.         ZoomText Magnifier/Reader v10.1
Build numbers 10.10.8 through 10.11.6 
.         ZoomText Fusion v10.1
Build numbers 10.11.1 through 10.11.5
.         ZoomText Keyboard v4
Build numbers 4.0.0 and 4.1.0
.         Window-Eyes v9.5
Build numbers 9.5.1 and 9.5.3
 
When attempting to start the following Ai Squared software products, the
product may launch even though the certificate has been revoked. Anti-virus
utilities may detect the invalid certificate and block the software from
running.  
 
.         ZoomText ImageReader v1.2
Build numbers 1.2.16106
.         ZoomText Voices (language packs) v1.0
Build numbers 1.0.1.4693
.         Vocalizer Expressive v1.3 (for Windows Eyes)              Build
numbers 1.3.0.13329 
 
Note: Inspection of the certificate will show that the certificate is
invalid. Inspection and validation of certificates is a process performed by
some organizations.
 
Solution (software updates)
For each of the affected products, software updates incorporating a new
digital signature will be released and available for download at this link
<http://www.aisquared.com/CertificateFix/>
http://www.aisquared.com/CertificateFix/ prior to January 26th.
Warning When Disabling Security Options
Ai Squared strongly recommends against disabling these security options.
Various websites provide steps for disabling Windows security options with
the expectation that unsigned software executables will start and run.
Disabling these security options will not fix these problems for the
ZoomText and Windows Eyes products and may compromise security and
protection from malware. 
Conclusion
We apologize for the inconvenience this issue has caused you, but assure you
we are doing everything possible to rectify this matter as soon as possible.
To minimize downtime, we encourage you to update your software as soon as
possible.
If you have questions or require assistance resolving this problem, contact
the Ai Squared support team at (727) 803-8600 option 2 or
<mailto:support at aisquared.com> support at aisquared.com

 

Gavan Abe

Community Services Coordinator

Ho`opono Services for the Blind

1901 Bachelot Street

Honolulu, HI 96817

(808)586-5271 DIRECT, (808)586-5361 FAX, (808)782-7573 CELL

Like us on FACEBOOK <https://www.facebook.com/hooponoservicesfortheblind> 

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<https://www.youtube.com/channel/UCZxNszT8xbJh2093bS0h81A>  & YELP
<https://www.yelp.com/biz/hoopono-services-for-the-blind-honolulu> 

 

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