[Nfb-idaho] need volunteers to do testing of Cardtronics "ATM machines in Idaho

[sandy streeter]

Dana, tdhe text did not come through on this email. 

 

Sandy  

 

From: Nfb-idaho [mailto:nfb-idaho-bounces at nfbnet.org] On Behalf Of Dana Ard
via Nfb-idaho
Sent: Monday, August 7, 2017 3:35 PM
To: NFB of Idaho Discussion List <nfb-idaho at nfbnet.org>
Cc: Dana Ard <Danalynard at q.com>
Subject: [Nfb-idaho] need volunteers to do testing of Cardtronics "ATM
machines in Idaho

 

As part of our NFB national settlement with Cardtronics, a large
manufacturer of ATM machines, all states need to do testing to be sure that
Cardtronics is complying with mandated accessibility guidelines. Each state
needs to test 11 ATM locations. Testers need to have some familiarity with
ATM machines, be able to use a computer to complete a form, and be able to
read braille so that you know if the machine is correctly marked. Each state
that completes all 11 tests will receive a grant. I would plan to use some
or all of that grant to reimburse testers for their expenses and time given
for testing. The amount given will depend on the number of testers and other
factors. Information from Valerie Yingling, from our national office, is
pasted below my email. If you are interested in participating, please
contact me. Our national office would like names and contact information by
August 15 if possible. Please email or call with questions. Let's be one of
the first states to get our information in to our national office. 


The National Federation of the Blind's Cardtronics ATM Testing Program


 

Thank you for supporting the NFB's Cardtronics ATM testing program. This
nationwide testing will be a critical tool for measuring Cardtronics'
compliance with its settlement agreement with the NFB and is the culmination
of years of work and advocacy for equal access to Cardtronics ATMs. 

 

Participants:  All NFB affiliates are invited to participate in the testing.
Each affiliate will be provided the opportunity to test at least eleven ATMs
this fall. The ATM testing will be very different from NFB's current
rideshare testing program, in that here we're looking for a small pool of
pre-determined testers to evaluate specific, assigned ATMs. Each NFB
affiliate president is asked to identify testers for his or her state,
district, or territory; an affiliate may choose to have only one tester or
up to eleven different testers who each evaluate one ATM. Fortunately,
Cardtronics ATMs are plentiful, and we should be able to identify ATMs
within testers' preferred zip codes, to make testing as convenient as
possible.

 

Testing Process: Each NFB tester will be provided with the location of one
or more Cardtronics ATMs and will be asked to record his or her findings on
the NFB's online ATM testing questionnaire. Specifically, testers will need
to note any ATM errors or error messages, describe any ATM malfunctions, and
confirm that: 

*	The headphone jack, card insertion slot, cash dispenser, and receipt
chute are marked with Braille, 
*	There are Braille instructions for initiating the speech mode, 
*	Voice guidance begins in English upon insertion of the headset into
the headphone jack, 
*	The user can control the volume,

*	Voice quality is reasonably understandable,

*	A balance inquiry and cash withdrawal can be completed using voice
guidance, 
*	Voice guidance provides both a transaction summary and confirmation
that the transaction is completed, and 
*	Voice guidance instructs the user to remove the headset. 

 

This testing to ensure that blind individuals have full and equal access to
Cardtronics ATM services is an important project for the NFB. It will
require testers to give serious time and attention in a formal way to the
testing processes and to document the results of their tests in a specific
manner. The NFB intends to provide instructions and support to testers. The
NFB will also provide grants to affiliates whose testing efforts are
successful.

Timeframe: Testing will commence on September 1, and we ask that testing be
completed by October 15, 2017. This will allow NFB a two-week window with
which to resolve any issues before the settlement agreement's mandated
testing completion date of October 31, 2017. It is possible that affiliates
will be offered additional testing opportunities during this two-week window
in late October.

Next steps: Please identify a tester or testers for your affiliate. Prior to
August 15, please send Valerie Yingling (vyingling at nfb.org
<mailto:vyingling at nfb.org> ) the following tester information:

*	Name,
*	Email address,
*	Phone number, and
*	Preferred zip code.

 

Still have questions? Contact Valerie Yingling, legal program coordinator,
at  <tel:%28410%29%20659-9314> (410) 659-9314, extension 2440, or
vyingling at nfb.org <mailto:vyingling at nfb.org> .

                                             

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