[NFB-Idaho] Kindness is Greater than Fear: Changing Access Denials by Finding the Roots of Conflict

[Sean Malone]

By now, the story of a service dog being refused by an Uber or Lyft driver is familiar. However, one blind woman was able to turn what could have been a negative experience into a positive lesson about kindness and understanding.
https://www.nfb.org/images/nfb/publications/bm/bm19/bm1905/bm190505.htm


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