[NFB-Idaho] FW: Leadership Assistance Needed: Identifying Good NFB Customer Service Representatives

Sat May 13 16:22:20 UTC 2023

If you are interested in this opportunity, please contact me directly, and do not contact NFB directly. I need to send in a recommendation with your name and reasons for why you would be a good fit for this opportunity, so I will want to talk with you prior to doing that. Be sure to review the requirements before contacting me. Thank you.

From: President, National Federation of the Blind <OfficeOfThePresident at nfb.org> 
Sent: Wednesday, May 10, 2023 1:23 PM
To: State Presidents <StatePresidents at nfb.org>
Cc: McCann, Danielle <dmccann at nfb.org>; Lewis, Anil <ALewis at nfb.org>; Berggren, John <jberggren at nfb.org>; Burke, Bridgid <BBurke at nfb.org>; Pare, John <JPare at nfb.org>
Subject: Leadership Assistance Needed: Identifying Good NFB Customer Service Representatives
Importance: High

Dear NFB Affiliate Presidents:

As most (if not all) of you know, we receive more than one hundred calls and emails each week from people who are in need of connections and resources. Most of the people who reach out are new to blindness and have lots of questions. In addition to newcomers, we hear from family members, healthcare workers, friends, educational institutions, housing facilities, and community-serving establishments who contact us for guidance. As the work of the Federation continues to expand and reach more areas of society, the number of requests we receive continues to grow. 

In an effort to provide more support, we have developed a paid opportunity for Federationists to field some of these requests, but we need your help with identifying members who would be a good fit. 

Below are some of the criteria for a member to be considered and move on to the interview process. Please take a few minutes to think about the members within your affiliate and or division who may be interested and available to work on this project. Once you’ve confirmed that they are willing, you can email Danielle McCann at dmccann at nfb.org <mailto:dmccann at nfb.org>  with their contact information and a brief recommendation. We would like for these General Information Liaisons to be in place soon so please let Danielle know by May 31. Thank you for your tireless efforts in building the Federation. 

The General Info Liaisons should: 

*	Have a strong Federation philosophy and be comfortable owning his/her/their blindness.
*	Be calm and even-tempered, even when dealing with dissatisfied callers.
*	Have access to a quiet space, computer, reliable connection to the Internet, and a phone (we will provide a Google Voice number to protect personal information).
*	Be comfortable searching the Internet for resources. 
*	Be able to learn our request tracking system (training will be provided). 

Thank you!

Mark A. Riccobono, President  

 200 East Wells Street, Baltimore, MD 21230

(410) 659-9314 | Officeofthepresident at nfb.org <mailto:Officeofthepresident at nfb.org> 

Mastodon: @President at nfb.social <https://nfb.social/@President>  

Pronouns: he, him, his

 <https://nfb.org/> 

                          <http://www.facebook.com/nationalfederationoftheblind>      <https://twitter.com/NFB_Voice>      <https://www.youtube.com/NationsBlind> 

The National Federation of the Blind is a community of members and friends who believe in the hopes and dreams of the nation’s blind. Every day we work together to help blind people live the lives they want. 

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