[Nfb-krafters-korner] Fw: JoAnn's Electronic Ads

[Barb Roland]

Here is the email address to contact customer service at JoAnn's
customer.service at joann.com
Barb
'Just living is not enough,' said the butterfly, 'one must have sunshine, 
freedom and a little flower.' ~ Hans Christian Anderson
----- Original Message ----- 
From: <Blindhands at aol.com>
To: <nfb-krafters-korner at nfbnet.org>
Sent: Monday, January 10, 2011 8:33 PM
Subject: Re: [Nfb-krafters-korner] Fw: JoAnn's Electronic Ads


> Maybe we all need to email them and let them know we shop in Joann's and 
> we
> can't read their flyers they send us in the mail and we can't read the
> email  flyers.
>
> Can you post the email address for the service department that you sent 
> the
> email or was it a website that you had to write it up on?
>
> Joyce  Kane
> _www.KraftersKorner.org_ (http://www.krafterskorner.org/)
> Blindhands at AOL.com
>
>
> In a message dated 1/10/2011 6:29:09 P.M. Pacific Standard Time,
> ncbootman at gmail.com writes:
>
> Barb,
>
> I think this is an example of needing education by  someone who knows
> enough
> o talk the language intelligently. Clint has no  clue why this is 
> important
> or how it might be done or anything else. He  sounds like someone who just
> has the job of answering e-mails and stated  facts. If approached
> correctly,
> they just might be glad to fix the issue  if they realize that it means
> additional revenue. A lot of times, gentle  guiding is what is needed.
>
> Greg
>
> -----Original Message-----
> From: Barb Roland
> Sent: Monday, January 10, 2011 6:55 PM
> To: List  for blind crafters and artists
> Subject: [Nfb-krafters-korner] Fw: JoAnn's  Electronic Ads
>
> Ok, so who wants to take this company to task for not  being 508 
> compliant?
> See message below.
>
> Barb
> 'Just living is not  enough,' said the butterfly, 'one must have sunshine,
> freedom and a little  flower.' ~ Hans Christian Anderson
> ----- Original Message ----- 
> From:  Customer Service
> To: Barb Roland
> Sent: Monday, January 10, 2011 5:42  PM
> Subject: Re: Electronic Ads
>
>
> Dear Barb
>
>
> Thank you  for contacting JoAnn Customer Service. I apologize for the
> problems people  have viewing our ads. At this time our ads are in the
> flash
> format and we  do not have a text only version. I apologize for the
> inconvenience
>
>
> Clint
> Customer Service Coordinator
> JoAnn  Fabric and Craft Stores
> 1 888 739 4120
>
>
>
>
>
>
> On Sun,  Jan 9, 2011 at 11:44 AM, Barb Roland <barbwire59 at gmail.com> 
> wrote:
>
> Hello, I am a member of a blind crafters listserve with  several members
> who receive your sales flyers by way of emails. The issue  has come about
> that some of those said members are unable to access these  flyers due to
> the
> picture format, and we are wondering if a text format of  these flyers are
> available and if so how they might receive that  version.
> Thank you for your time and response.
> Barb
>
>
>
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