[NFB-Krafters-Korner] OT: Fwd: [newsandclues] Using Aira During The Corona Virus SituationoT

Annely Rose annely53r at yahoo.com
Fri Mar 20 15:52:10 UTC 2020 

Yes, I know copying and pasting the link would have probably been helpful,
but I didn't do it at the time and just completed the survey the way I did.
I'll try to remember the next time it comes up.  Sometimes old habits are
hard to break, switching from an old browser to a new one.  I do somethings
in IE and some in chrome.  Thanks for the steps.

Hugs and blessings,
Annely

-----Original Message-----
From: NFB-Krafters-Korner <nfb-krafters-korner-bounces at nfbnet.org> On Behalf
Of Tracy Carcione via NFB-Krafters-Korner
Sent: Friday, March 20, 2020 11:20 AM
To: 'List for blind crafters and artists' <nfb-krafters-korner at nfbnet.org>
Cc: Tracy Carcione <carcione at access.net>
Subject: Re: [NFB-Krafters-Korner] OT: Fwd: [newsandclues] Using Aira During
The Corona Virus SituationoT

If you have another browser, you can go to the link with IE, then do alt-d
to get the address, control-c to copy it to the clipboard, then open your
other browser, do control-t to open the address bar,  and do control-v to
paste in the address.
Sounds complicated when I write it down, but it's actually pretty easy to
do.
Tracy


-----Original Message-----
From: NFB-Krafters-Korner [mailto:nfb-krafters-korner-bounces at nfbnet.org] On
Behalf Of Annely Rose via NFB-Krafters-Korner
Sent: Friday, March 20, 2020 11:14 AM
To: 'List for blind crafters and artists'
Cc: Annely Rose
Subject: Re: [NFB-Krafters-Korner] OT: Fwd: [newsandclues] Using Aira During
The Corona Virus SituationoT

I used IE.

Annely

-----Original Message-----
From: NFB-Krafters-Korner <nfb-krafters-korner-bounces at nfbnet.org> On Behalf
Of Tracy Carcione via NFB-Krafters-Korner
Sent: Friday, March 20, 2020 9:13 AM
To: 'List for blind crafters and artists' <nfb-krafters-korner at nfbnet.org>
Cc: Tracy Carcione <carcione at access.net>
Subject: Re: [NFB-Krafters-Korner] OT: Fwd: [newsandclues] Using Aira During
The Corona Virus SituationoT

Which browser were you using?  Internet Explorer has more and more problems.

I haven't tried the survey yet, but I'll try it with Firefox.
Tracy


-----Original Message-----
From: NFB-Krafters-Korner [mailto:nfb-krafters-korner-bounces at nfbnet.org] On
Behalf Of Annely Rose via NFB-Krafters-Korner
Sent: Thursday, March 19, 2020 8:30 PM
To: 'List for blind crafters and artists'
Cc: Annely Rose
Subject: Re: [NFB-Krafters-Korner] OT: Fwd: [newsandclues] Using Aira During
The Corona Virus SituationoT

I got this email and did the survey.  Don't know if it was my JAWS program
or their lack of accessibility, but I had a heck of a time doing the survey.
My tab key didn't work to go from one question to another.  In some places,
I could move forward with pressing the letter e for edit boxes to some of
the questions as long as I had completed it.  Then pressing h or shift h
worked, but at times it would jump to the beginning of the survey.  Also,
when I came to a question with multiple check boxes and was given the
instructions to use the down arrow; wrong.  It didn't work.  I was using
JAWS 2018.  I hope you all have better luck.  Stay safe and stay well and
God bless.

Annely

-----Original Message-----
From: NFB-Krafters-Korner <nfb-krafters-korner-bounces at nfbnet.org> On Behalf
Of Courtney F. Smith via NFB-Krafters-Korner
Sent: Thursday, March 19, 2020 7:35 PM
To: 'List for blind crafters and artists' <nfb-krafters-korner at nfbnet.org>
Cc: Courtney F. Smith <cmfulghum at gmail.com>
Subject: [NFB-Krafters-Korner] OT: Fwd: [newsandclues] Using Aira During The
Corona Virus SituationoT

Just sharing
________________________________
From: newsandclues at groups.io <newsandclues at groups.io> on behalf of Tracy
Duffy <tlduffy1962 at gmail.com>
Sent: Thursday, March 19, 2020 4:03 PM
Subject: [newsandclues] Using Aira During The Corona Virus Situation

Subject: [announce] Aira and The Novel Coronavirus Disease (COVID-19) Update

Aira and The Novel Coronavirus Disease (COVID-19) Update

Link to announcement: https://aira.io/covid-19

As we are all adjusting to the rapidly changing world around us, I wanted to
reach out on behalf of the Aira Agents and staff with some personal thoughts
and a request. As the CEO of Aira, it's my job to listen to our customers
and proactively share updates on the business. While Aira operations during
Coronavirus will continue without any planned interruption, I want to share
how grateful I am for the Aira Explorer community. Below you will find a
series of five important updates with information specific to the current
Coronavirus situation. The last part of the email is a link to an optional
survey we are using to collect information about the impact of Coronavirus.
Please know that the results of the survey may help us convey to
stakeholders how on-demand access to visual information can support
independence and safety during a time of emergency. By gathering this
information now, we'll potentially be able to build new partnerships that
will strengthen our ability to serve Explorers in the future.



There are five elements in this email:

 1.. Aira operations during Coronavirus will continue; we are prepared  2..
Policy Change; some Agents are parents and there may be extra background
noise  3.. Using Aira during the Coronavirus outbreak; ways to be even more
productive  4.. Special Offer; Free Aira for students in need  5.. How is
Coronavirus affecting you; including an optional survey


Business Continuity - Aira is Designed for Work-From-Home and Service
Continues

Aira is well-positioned for this situation; as of last Friday, Aira
Headquarters has been relocated to operate remotely. We have canceled all
non-essential traveling, on-site conferences, and our Agent team will
continue to operate remotely. Aira is a tech-enabled company through and
through and therefore leverages the latest technology and systems which
enable us to scale and operate in the conditions as we now see today. We
know the situation may worsen before we see improvement and will remain
vigilant to ensure that any new risks do not jeopardize the quality or
availability of Aira.



Temporary Policy Change to Accommodate Agents with Children at Home

As more schools, daycare and other places of business shut down in light of
the newly implemented Coronavirus restrictions, some Agents who are parents
must now accommodate keeping their children at home. This means that our
policy of no background noise, such as the sound of children, is neither
fair nor achievable and thus effective today we have temporarily changed
this policy to allow for a reasonable amount of background noise to be
permissible. However, our commitment to protecting your privacy and personal
information has not changed and you can remain certain that your agents
continue to work from a private workspace.

I ask for your patience and understanding in this situation. That being
said, if this policy change affects the service we deliver I need to hear
from you. The best way to communicate with the Aira team is by leaving
feedback in regards to a specific session following the close of the call,
or by contacting our Customer Care department at support at aira.io
<mailto:support at aira.io> for general feedback.  Aira will continue to
communicate with you as the global situation develops if any additional
changes are needed.

We are well-positioned to continue our service and believe it's never been
more important to deliver for you.



Ways Aira Might Be Useful in this Period

Social Distancing and Reducing Contact with Surfaces or People

Reducing the risk of the virus is focused on containment (e.g. staying at
home) yet many will still need to interact in public in the coming weeks.
Our employees who are blind and some Explorers have discussed challenges on
the Aira Social forum (email to aira+subscribe at groups.io
<mailto:aira+subscribe at groups.io>), Aira Facebook group (join or go here:
https://www.facebook.com/groups/222989288221347/) and elsewhere. Aira can
help with social distancing by reducing your need to work with a physical
guide or encounter high-touch surfaces while scanning with your hands.



Entertainment at Home

With more time spent at home and including reduced sports and other live
activities broadcast on radio or television how do we remain entertained?
Many of our Explorers have called into Aira in the past years to learn new
games (cards, video, etc.), cook new food and make do with what is
available, tackle new home projects or explore forgotten collections of
memorabilia.



Staying Current with News - Inaccessible Graphs and Images

By examining our most recent sessions and with the sensitivity we have here
at Aira regarding inaccessible online content we notice that a lot of the
news sites with information about Coronavirus and the effects are not fully
accessible. At any time, you can request an Agent to remotely and directly
view your computer display or your phone display using a commercial tool
called TeamViewer. While the Agent can see your screens using the phone
camera they can be even more efficient when they remote into your machine.
Agents can even go further, again only with your permission, on a per
session basis, to remotely control your computer - for example, they could
type in the Captcha code or otherwise interact with inaccessible forms or
interpret charts, graphics, and maps that are in the news.



Administrative Tasks and Spring Cleaning

We know that spring brings a passion for cleaning, tax season, and general
catchup on dreaded paperwork or online tasks. With more of us spending even
more time at home there's even more opportunity to complete these chores. As
mentioned in the prior section, Aira Agents can help with online tasks and
are experienced in all things organization and cleaning.



Working from Home

I encourage you to take the survey listed in the section following this as
it includes some specific questions related to working from home. If you are
new to working from home over a longer period of time there may be new tools
to learn (e.g. many employers are choosing to implement video conferencing
such as Zoom, Slack, Microsoft Teams, etc.). New tools need to be explored
and mastered and many have usability and accessibility gaps. Agents are
trained and ready to help with these efforts including the ability to
remotely access your computer screen or phone, and only with your consent,
to assist you to get up to speed quickly and efficiently.



Free Offer - College Students in Need of Aira

We know that many universities and colleges are rapidly shifting to distance
learning. We've heard that some materials and software being used are
inaccessible so we will be offering free Aira for any college student for
the remainder of the spring semester ending in May 2020. If you know of a
student who could benefit from Aira for their distance learning, please
email support at aira.io <mailto:support at aira.io> for more information on the
program.



How is Coronavirus Affecting You?

We continue to monitor the impact of Coronavirus on our users. The Aira team
is looking for changes in user needs for this unprecedented situation.
Please help us help you - tell us how Coronavirus is impacting you or what
your anticipated needs are as national and local conditions change by taking
this ten-minute survey. Aggregated results will be shared back to the
community in a future email.

Click here to start the survey: https://www.surveymonkey.com/r/7CHRWGJ

In conclusion, Aira remains committed to you, the Explorer, and will adapt
as needed to continue providing the highest quality of service in the
changing situation.







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