<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">This is a great list of resources! I tend to call the accessibility support line for most or all Support questions because the customer service seems to usually be better and they know what I’m talking about when I say I use the screen reader.<br id="lineBreakAtBeginningOfSignature"><div dir="ltr">Chris Nusbaum</div><div dir="ltr"><br>Begin forwarded message:<br><br></div><blockquote type="cite"><div dir="ltr"><b>From:</b> "David Goldfield via groups.io" <david.goldfield=outlook.com@groups.io><br><b>Date:</b> October 4, 2024 at 12:23:03 AM EDT<br><b>To:</b> tv <tech-vi@groups.io><br><b>Subject:</b> <b>[Tech-VI] Accessibility Support Phone Lines You Should Know</b><br><b>Reply-To:</b> tech-vi@groups.io<br><br></div></blockquote><blockquote type="cite"><div dir="ltr">
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<p>OE Patients - Monday, September 30, 2024 at 8:02 PM</p>
<h1>Accessibility Support Phone Lines You Should Know</h1>
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<p class="p1"><span class="s1">With a welcomed emphasis on accessibility and inclusion, numerous companies now offer specialized support services for customers with vision loss. They are there to help you get the most out of their products and to ensure your
devices are set right to accommodate your needs. This is an effort we greatly appreciate and are delighted to spread the word.</span></p>
<h2 class="wp-block-heading p1"><span class="s1"><b>Amazon’s Accessibility Customer Service</b></span></h2>
<h3 class="wp-block-heading p1"><span class="s1"><b><a href="tel:888-283-1678">888-283-1678</a></b></span></h3>
<p class="p1">Call to speak with an accessibility specialist who can help you buy books and other products, or get you directly to tech support for Amazon devices and services including Alexa, Kindle & Fire Tablet. Hands raised triumphantly for accessible and
inclusive smartphones. </p>
<p class="p1">Audible Support: <a href="tel:888-283-5051"><strong>888-283-5051</strong></a>.</p>
<h2 class="wp-block-heading"><strong>American Airlines Special Assistance </strong></h2>
<h3 class="wp-block-heading"><strong><a href="tel:800-237-7976">800-237-7976</a></strong></h3>
<p>Arrange the assistance you need for navigating the airport, security screening, location of gate, seat number, connecting flights, baggage claim and ground transportation. </p>
<h2 class="wp-block-heading"><span class="s2"><b>Apple Accessibility Support Line</b></span></h2>
<h3 class="wp-block-heading"><span class="s1"><b><a href="tel:877-204-3930">877-204-3930</a></b></span></h3>
<p class="p1"><span class="s1">For users of Apple’s iPhone, iPad, iPod Touch, Apple Watch, or Mac – this is a gift. It is a special support line reserved for customers with vision, hearing, motor, and learning impairments. Senior AppleCare specialists are available
24/7 to help you get your Accessibility Settings right, answer your questions, and resolve your technical issues. They’ll even teach you a thing or two.
</span></p>
<h2 class="wp-block-heading p1"><span class="s1"><b>AT&T </b></span></h2>
<h2 class="wp-block-heading p1"><b></b><span class="s1"><b>National Center for Citizens with Disabilities (NCCD)</b></span></h2>
<h3 class="wp-block-heading p1"><span class="s1"><b><a href="tel:866-241-6568">866-241-6568</a></b></span></h3>
<p class="p1">This is where wireless customers with vision loss get answers to questions about accessibility features and services available from AT&T.</p>
<h2 class="wp-block-heading p4"><span class="s2"><b>Comcast Accessibility</b></span></h2>
<h3 class="wp-block-heading p4"><span class="s1"><b><a href="tel:866-668-6703">866-668-6703</a></b></span></h3>
<p class="p1"><span class="s1">Direct line to a dedicated team, specially trained to support customers who rely on accessibility services including voice guidance and video description.</span></p>
<h2 class="wp-block-heading p1"><span class="s1"><b>Google</b></span></h2>
<p class="p1">To request a call back, from a Google Disability support specialist, complete this online
<a href="https://support.google.com/accessibility/contact/disability_c2c" target="_blank" rel="noopener" data-saferedirecturl="https://www.google.com/url?q=https://support.google.com/accessibility/contact/disability_c2c&source=gmail&ust=1662040763017000&usg=AOvVaw3HdWUz1e1QrjxuZQEwOL3o">
form</a>.</p>
<p>Call an accessibility specialist at Google through the <a href="https://www.bemyeyes.com/">BeMyEyes</a> app on a smartphone or tablet. Click the ‘Service Directory tab’ button on the app’s home page, select Google in the Technical tab.</p>
<p>Google Technical Support: <a href="tel:855-971-9121"><strong>855-971-9121</strong></a> may (or may not) be able to help with accessibility questions, depends on the specialist you connect with.</p>
<h2 class="wp-block-heading p1"><span class="s1"><b>HP Accessibility Support</b></span></h2>
<h3 class="wp-block-heading p1"><span class="s1"><b><a href="tel:888-259-5707">888-259-5707</a></b></span></h3>
<p>Technical support for customers with accessibility needs, pertaining to HP (Hewlett Packard) products, available from 6am to 9pm Mountain Time.</p>
<h2 class="wp-block-heading"><strong>LinkedIn Disability Answer Desk</strong></h2>
<h3 class="wp-block-heading"><strong>Call on <a href="https://www.bemyeyes.com/">
Be My Eyes</a> app</strong></h3>
<p>Contact an accessibility specialist at the LinkedIn Disability Answer Desk through the Be My Eyes app, on a smartphone or tablet; click the Specialized Help button on the apps home page, then select Technical to get to LinkedIn.</p>
<h2 class="wp-block-heading p1"><span class="s1"><b>Microsoft Disability Answer Desk</b></span></h2>
<h3 class="wp-block-heading p1"><span class="s1"><b><a href="tel:800-936-5900">800-936-5900</a> or the
<a href="https://www.bemyeyes.com/">Be My Eyes</a> app</b></span></h3>
<p class="p1">The features you need to make your PC ‘vision friendly’ are built right into Windows – unfortunately, many people don’t know that. Microsoft recognized this as a significant problem and put in place a support team specialized in accessibility.
So dial them up and get your computer set up to work for you (not against you). And, to make it even easier on yourself — allow them remote access to your PC and they can make the adjustments.</p>
<h2 class="wp-block-heading"><strong>Peloton</strong></h2>
<p>The Accessibility Team at Peloton will answer your questions and give you a call, if you request it by email to: <a href="https://ophthalmicedge.org/cdn-cgi/l/email-protection#2a4b49494f595943484346435e536a45444f5a4f46455e454404494547" target="_blank" rel="noopener">accessibility@onepeloton.<wbr>com</a>.</p>
<h2 class="wp-block-heading"><strong>Samsung Accessibility</strong></h2>
<h3 class="wp-block-heading"><strong><a href="tel:972-761-7123">972-761-7123</a></strong></h3>
<p>Contact the Accessibility Team at Samsung for answers to questions, large and small, about all Samsung products. Reach out by phone or email: <a href="https://ophthalmicedge.org/cdn-cgi/l/email-protection#630200000610100a010a0f0a171a231006024d10020e10160d044d000c0e" target="_blank" rel="noreferrer noopener"><span class="__cf_email__" data-cfemail="244547474157574d464d484d505d645741450a57454957514a430a474b49">[email protected]</span></a> to
request a call back. </p>
<p>For general support in the U.S. contact Samsung at: 800-726-7864 by text or voice.</p>
<h2 class="wp-block-heading"><b>Spectrum Accessibility Support</b></h2>
<h3 class="wp-block-heading"><span class="s1"><b><a href="tel:844-762-1301">844-762-1301</a></b></span></h3>
<p class="p3">Call this support line to learn about and take advantage of Spectrum cable accessibility accommodations.</p>
<h2 class="wp-block-heading"><strong>Spotify</strong></h2>
<h3 class="wp-block-heading"><strong>Call on <a href="https://www.bemyeyes.com/">
Be My Eyes</a> app</strong></h3>
<p>Get help from your smartphone or tablet with any questions you may have about Spotify, the world’s largest music streaming service. Speak to a trained customer service specialist on BME; go to Specialized Help, Technical, then Spotify.</p>
<h2 class="wp-block-heading"><strong>T-Mobile Accessibility</strong></h2>
<h3 class="wp-block-heading"><strong><a href="tel:833-428-1785">833-428-1785</a></strong></h3>
<p>T-Mobile has an <a href="https://www.t-mobile.com/responsibility/consumer-info/accessibility-policy">
Accessibility Support</a> web page. It says, “T-Mobile will provide accessible support for wireless network service and billing inquiries. Please contact our Accessibility Customer Care at 1-833-428-1785 if you have any questions or need special assistance.
For additional support, please contact Customer Care.”</p>
<h2 class="wp-block-heading"><strong>United Airlines Accessibility Desk </strong></h2>
<h3 class="wp-block-heading"><strong><a href="tel:800-228-2744">800-228-2744</a></strong></h3>
<p>Arrange the assistance you need for navigating the airport, security screening, location of gate, seat number, connecting flights, baggage claim and ground transportation. </p>
<h2 class="wp-block-heading p1"><span class="s1"><b>Verizon Center for Customers with Disabilities</b></span></h2>
<h3 class="wp-block-heading p1"><span class="s1"><b><a href="tel:800-974-6006">800-974-6006</a></b></span></h3>
<p class="p5"><span class="s2"><a href="https://www.verizon.com/accessibility" target="_blank" rel="noreferrer noopener"><strong>verizon.com/disabilities</strong></a></span></p>
<p class="p1"><span class="s1">Free 411 for your home phone and for your mobile phone. Get your bills in the format of your choice…large print or digital. They can help you with anything else pertaining to your home phone service.</span></p>
<h2 class="wp-block-heading p1"><span class="s1"><b>Verizon Wireless National Accessibility Center</b></span></h2>
<h3 class="wp-block-heading p1"><span class="s1"><b><a href="tel:888-262-1999">888-262-1999</a></b></span></h3>
<p>It can sometimes be challenging to get information about accessibility features that make your mobile phone, or tablet, work for you. Questions about enlarging text, using voice commands effectively, or using the screen reader, often remain unanswered when
posed to your store representative. That should be the case no more – now there is a customer service and technical support center dedicated to helping people maximize the accessibility features built into all of Verizon’s mobile devices. Let them help you
get your device set just right for you, from 8am – 9pm EST, Monday – Friday.</p>
<h3 class="wp-block-heading"><strong>Call on <a href="https://www.bemyeyes.com/" target="_blank" rel="noopener" data-saferedirecturl="https://www.google.com/url?q=https://www.bemyeyes.com/&source=gmail&ust=1641659955533000&usg=AOvVaw3YvVK3cPtVCQjOJT0-i2jI">Be
My Eyes</a> app</strong></h3>
<p>Get help, on a smartphone or tablet, registering to vote, checking your registration status, and requesting a mail-in ballot. On BME, go to Specialized Help on the home page, then Civic Engagement, then select <a href="http://vote.org/" target="_blank" rel="noreferrer noopener">vote.org</a>.</p>
<p class="p4">We will continue adding Accessibility Support services as we discover them. Please let us know if you know of any before we do, and we’ll share by posting to this list.</p>
<p><em>This article was originally published April 1, 2017 and most recently updated on September 30, 2024.</em></p>
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<p><a href="https://ophthalmicedge.org/patient/accessibility-support-phone-lines-you-should-know/">https://ophthalmicedge.org/patient/accessibility-support-phone-lines-you-should-know/</a></p>
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