[NFB-Seniors-Discussion] Using technology to help elderly or disabled relatives from afar - GREAT INSTRUCTION

[robertleslienewman at gmail.com]

Hi You All

RE: Below is some great ideas and instruction on how to use today's tech to
help elderly or disabled relatives from afar

 

 

Using technology to help elderly or disabled relatives from afar

 

(This information comes from a company/service in the UK: The AbilityNet.
They do a good job with their options and the instructions on how to set it
up.)

 

We all live busy lives, and sometimes it might not be possible to check on
our loved ones as often as we might want to. Here, get ideas about the Smart
technology that can help us stay in touch from afar, by checking in without
being intrusive.

Last updated: November 2023

Contents include

.           1. What is "Smart" technology?

.           2. Smart Technology using Alexa and Google

.           3. Interior cameras

.           4. Exterior cameras and doorbells

.           5. Movement technology

.           6. Smoke and safety detectors

.           7. Non-smart technology

My Computer My Way


1. What is "Smart" technology?


"Smart" technology, devices that are connected to the Internet allowing us
to connect from anywhere in the world, are handy for keeping an eye on our
own homes when we are away. But these same devices also offer ways for us to
check on loved ones we might have particular concerns about, making sure
they are safe and well, whilst ensuring that those loved ones can remain
independent in their own homes.


2. Smart Technology using Alexa and Google


The Amazon "Alexa" voice assistant devices enable you to set up "drop in".
This is like an intercom between your Amazon Echo devices that can also be
set up to work across the Internet (so from your Echo device to a relative's
device).

You will need to enable the service on your relative's Echo device, but once
enabled, you will be able to connect directly, for example: "Alexa, drop in
on Mum..."

The Echo you connect to will play a chime to notify the recipient when you
connect, and then you can just have a conversation as if you were right
there in the room. You should make the other person aware that you can
connect at any time and you should consider the privacy implications of
this, and make sure your relative understands this. 

Once set up, and if used thoughtfully, the "drop in" feature can be a nice
way of informally checking in on a relative without being invasive. You
might arrange to do so at a regular time or just a quick "Hi, how are you?"

Another option to consider is allowing the connection from your relative to
your device. This way, the control is with your relative, they can choose to
reach out if they need something, or if they just want a bit of a chat when
they're doing the washing up.


3. Interior cameras


Remote monitoring using devices with cameras can be more problematic. We
have to balance our desire to look after someone with that person's right to
privacy.

However, we also need to recognise that there are many examples where an
individual might be at risk and a short-term solution is needed before more
specialist care is necessary or available.

Amazon's Echo Show devices (the devices with in-built screens) also have
in-built cameras. These cameras can be set up to allow remote access (secure
connections across the Internet) so we can use them to view what is
happening in a room. 

There is a physical switch on the camera that disconnects it and covers the
lens and this privacy option does mean your relative has control of when
they may or may not want to be seen. However, this not only requires a basic
level of understanding about how to use the device, but also means that if
they do this, you might not be able to check in when you need to.


4. Exterior cameras and doorbells


Slightly less problematic are devices such as video doorbells and/or
external security cameras. Both Amazon's "Ring" and "Blink" options, as well
as Google's "Nest" offer affordable options with good in-built security and
features that make them worth highlighting.

Other good systems are available, but don't be persuaded by the cheaper
options as these typically cut costs with security and can be difficult to
set up or connect with any existing smart technology.

A video doorbell can be connected to a screen in your relative's house,
giving the security to see and talk to whoever is at the door without having
to open it. This again requires a level of comfort with using technology
such as an Echo show or a smartphone to act as the screen and intercom for
the doorbell.

However, you can set up the Ring, Blink and Nest video doorbells so that
from your relative's perspective they operate just like a standard
push-button-and-ring doorbell (you are likely to need a separate 'ringer'
unit - just a plug-in chime). From your relative's perspective nothing will
change, the doorbell will ring and they can answer the door as they always
have.

You can share the connection to the doorbell so that it will notify you on
your smartphone when someone calls and will allow you to see and speak to
the caller, perhaps to politely assert, for example, "No, my Dad just told
you he doesn't need his guttering replaced, thank you!". Some video
doorbells do have the ability to record video and this can be downloaded at
a later time. Subscription fees will apply.

Video doorbells also operate as external security cameras and will not only
notify you of people approaching the house, but also when people leave. This
might be a useful feature if a relative has taken to walking about at
unusual times or if they are prone to getting lost.

You might also connect to the audio to ask them where they are going, but
again, be mindful of the potential that a disembodied voice can have to
scare!

Similar to video doorbells, external video cameras can also be shared and
provide the ability to monitor any visitors to a home. Most have the ability
for two-way communication as well as an in-built siren that you can activate
remotely to discourage any intruders, including the occasional urban fox.


5. Movement technology


Smart technologies don't necessarily have to be direct monitors. Most
systems have an option for sensors such as contact sensors (that detect if a
door is open), and passive infrared sensors - also known as PIR motion
sensors (sensors that detect someone moving about). These can be set up to
notify you when they are triggered, so you get the reassurance that your
loved one is up and about, but without the intrusion of a camera or the
shock of a voice suddenly coming from nowhere.

Even devices such as smart plugs and smart lights can be set up so you get a
notification if the kettle has been switched on, for example, or if the
bathroom light was triggered during the night. You can also create a routine
using Alexa or Google that includes a 'push notification' to your phone as
part of the routine. For example when your relative says "Alexa play Radio
4", it will play Radio 4, but then send you a notification on your phone
giving you the reassurance that the daily routine continues.


6. Smoke and safety detectors


You might also consider sensors such as smoke or leak detectors. However, if
you do so and you are not local to your relative's house, make sure you have
someone close by who you can contact to physically check on your relative.
There is nothing worse than a notification of what could be a significant
issue if you are powerless to do anything about it.

There are also specific apps that can help maintain the independence of an
individual whilst providing peace of mind for a relative.

GGCare, for example, uses Amazon Alexa, but adds the ability to build
helpful routines and reminders into the interactions. The routines
themselves can be accessed on a webpage 'dashboard' so you can check when
each one has been completed. For example, taking medication or attending a
doctors appointment. 


7. Non-smart technology


If your relative doesn't have or doesn't want to have smart technology in
their house, charities such as Age Concern sell alarms where if a client has
a medical emergency they can contact a call centre, which can contact a
family member if needed.

There are many different providers that can supply alarms. Careline UK
offers this service, for a monthly subscription. Helping Hands provides a
comprehensive guide to the different types of alarm systems that are
available. Some of these can be worn on the wrist, and others can be worn
around the neck.

Sometimes our elderly relatives have technology, especially computers, that
can be outdated and therefore often do not work very effectively. Sometimes
the solution is often to get a new computer, and we have some alternative
great top tips:

.           Windows Anti Virus should stop you from getting viruses and
malware on your system

.           Ease of Access functionality should make it easier for your
loved one to use the computer. Look at our My Computer My Way step-by-step
guides for help setting up specific software. 

.           Enable a function where your loved one is able to locate the
mouse cursor quickly, by just hitting CTRL. 

.           Make sure you remove any unwanted programs or apps (AKA
"bloatware").

.           Make sure you remember to allow the system to connect to your
loved one's WiFi connection. To make things easier, you can adjust settings
to connect automatically to WiFi.

.           There are lots of pieces of useful free software. Open Office is
a great productivity suite that allows you to create documents,
spreadsheets, and presentations. If your loved one has access to Gmail, then
they can get access to a lot of free productivity packages such as Google
Docs. 

.           If you yourself set the computer up, you may find it easier to
offer remote support if needed. One of the best-known apps is called Team
Viewer. Make sure you tell your loved one that remote support can only be
given by trusted sources.

.           Make sure you install a password reminder app. Here are some of
best password reminder apps to consider. 

.           Make sure you enable automatic updates. 

Don't forget that if you don't feel comfortable setting up the device, you
can always ask one of our friendly Tech Volunteers to assist you! 

(Note: for assistance in the US, your options for assistance may be: Your
NFB Affiliate, the NFB national office, or a rehabilitation service within
your state.)

 

 

Respectfully yours,

Robert Leslie Newman

NFBN Senior Division, President

 

 

 

Respectfully yours,

Robert Leslie Newman

NFBN Senior Division, President

 

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