[nfb-talk] Fidelco Guide Dog Foundation Inc.

[d m gina]

When the school takes the dog, does this mean after that, they can no 
longer go to set school?
I'm sorry this has happened.
I hope you can get to the bottom of this.
Because applying to another school could cause the person not to get a 
dog if they say they went to this set school.

Original message:
> Please distribute the following message as widely as appropriate.


>          January 28, 2011



>              The National Association of Guide Dog Users (NAGDU), a
> division of the National Federation of the Blind, has been contacted
> by a consumer of the Fidelco Guide Dog Foundation Inc., alleging that
> they have arbitrarily and without just cause, removed her dog from
> her. Fidelco contends that they removed the dog "for safety reasons"
> but refuse to share any more details, citing confidentiality and
> privacy concerns, in spite of a signed release of information form
> granting permission to speak with us. Fidelco officials contend they
> have given the consumer an explanation of the reason the dog was
> repossessed, a fact the consumer denies. Fidelco has referred us to
> their ownership agreement which states, "Fidelco may repossess the
> dog. . .for any other reason as determined by Fidelco in its sole and
> absolute discretion."

>              We have reason to believe that this is not an isolated
> incident and there are other consumers who have been treated in a
> similar manner by the Fidelco Guide Dog foundation inc. We are
> interested in hearing from others who have had their dogs repossessed
> by Fidelco without cause or explanation "in its sole and absolute
> discretion." Fidelco consumers wishing to file such a complaint
> should send their names, addresses (including email addresses), and
> telephone numbers, along with the circumstances of the repossession to



> Marion Gwizdala, President

> National Association of Guide Dog Users

> National Federation of the Blind

> <mailto:President at NAGDU.ORG>President at NAGDU.ORG


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