[nfb-talk] Fw: command window

Tue Jun 14 18:54:23 UTC 2011

Well, all of a sudden, FS says jaws doesn't work in a  Well, at least that 
question is resolved.
command window...

----- Original Message ----- 
From: "Freedom Scientific Technical Support" <spt at FreedomScientific.com>
To: <jheim at math.wisc.edu>
Sent: Friday, June 10, 2011 2:44 PM
Subject: RE: command window

Dear John:

Thank you for contacting Freedom Scientific Support.

No, JAWS will not work in a command window.  it must be used in a
restored  state....

If you have any additional questions, please don't hesitate to contact
us.

Thank you for choosing Freedom Scientific!

If replying to this message, Be sure to include all previous
correspondence pertaining to this issue so that we might more quickly
assist you.

Kind Regards,
Grant Downey
Technical Support Specialist
Freedom Scientific
Phone support: 727 803 8600, option #2
E-mail Support: support at freedomscientific.com
Visit our website at:
http://www.freedomscientific.com

Our Mission
To develop, manufacture and market innovative technology-based products
and services that those with vision impairments and learning
disabilities use to change their world.

-----Original Message-----
From: John G. Heim [mailto:jheim at math.wisc.edu]
Sent: Thursday, June 09, 2011 4:04 PM
To: Freedom Scientific Technical Support
Subject: Fw: command window

I forgot to mention that running jaws in default mode did not help. Same
problem.

----- Original Message -----
From: "John G. Heim" <jheim at math.wisc.edu>
To: <support at freedomscientific.com>
Sent: Thursday, June 09, 2011 1:02 PM
Subject: Re: command window

> hmmm... I asked on a bunch of email lists about this problem and some
> people said they could reproduce the problem and some said they could
not.
> But I suspect that the people who can't reproduce it didn't understand

> the instructions. At least one person maximized the window instead of
> mmaking it full screen.  Its not the same thing. To make the window
> full screen, you have to press Alt+Enter.
>
> Here is one more hint as to the problem.  When I press jawskey+t
> (insert+t) to have jaws read the title bar, in a normal or maximized
> window, it says, "C:\Windows\system32\command.com" But when I try it
> with the window full screen, it says "No window is active".  Is that
any help?
>
> ----- Original Message -----
> From: "Freedom Scientific Support" <support at freedomscientific.com>
> To: <jheim at math.wisc.edu>
> Sent: Thursday, June 09, 2011 10:34 AM
> Subject: FW: command window
>
>
>> Dear John
>>
>> Thank you for contacting Freedom Scientific technical Support.
>> Actually, I'm unable to duplicate your issue. Try running the JAWSR
>> screen reading software in default mode and see if the issue persist.
>>
> y
>
>> 1.  Unload the JAWS software from memory "JAWS key+f4 followed by
enter"
>> 2.  Activate the run dialog "windows key+r"
>> 3.  Wait until JAWS stop talking and type in:
>> jaws12 /default
>> and hit enter
>> assuming you are using JAWS 12. If you are using a different version
>> of JAWS, use the version number for your release. For example:  JAWS
>> 10 would
>> be:
>> jaws10 /default
>> and hit enter
>>
>>
>>
>> Be sure to include all previous correspondence pertaining to this
>> matter when replying to this message so that we might better assist
>> you.
>>
>> Regards,
>> Mr. Tracey Jackson,
>> Technical Support Specialist
>> Freedom Scientific
>>
>> Phone support: 727 803 8600, option #2 E-mail Support:
>> support at freedomscientific.com <mailto:support at freedomscientific.com>
>> Visit our website at:
>> http://www.freedomscientific.com/
>>
>>
>> -----Original Message-----
>> From: John G. Heim [mailto:jheim at math.wisc.edu]
>> Sent: Wednesday, June 08, 2011 9:10 PM
>> To: Freedom Scientific Technical Support
>> Subject: command window
>>
>> Installing JAWS 12.0.1161 did not help. You're probably running JAWS
>> 12.0.1161 yourself, right? You can reproduce my problem by simply
>> opening a command window and pressing  Alt+Enter.
>>
>> On 6/8/2011 4:33 AM, Freedom Scientific Support wrote:
>>> Dear John
>>>
>>> Thank you for contacting Freedom Scientific technical Support. Try
>>> downloading and installing the latest release of the JAWSR screen
>>> reading software which is JAWS 12.0.1161 available at:
>>>
>>> .JAWS 12.0.1161 32-bit - May 2011 English (101 MB)
>>> ftp://ftp.freedomscientific.com/users/hj/private/WebFiles/JAWS/J12.0
>>> .1
>>> 161-32
>>> bit.exe
>>>
>>> .JAWS 12.0.1161 64-bit - May 2011 English (105 MB)
>>> ftp://ftp.freedomscientific.com/users/hj/private/WebFiles/JAWS/J12.0
>>> .1
>>> 161-64
>>> bit.exe
>>>
>>>
>>>
>>> Be sure to include all previous correspondence pertaining to this
>>> matter when replying to this message so that we might better assist
>>> you.
>>>
>>>   Regards,
>>> Mr. Tracey Jackson,
>>> Technical Support Specialist
>>> Freedom Scientific
>>>
>>> Phone support: 727 803 8600, option #2 E-mail Support:
>>> support at freedomscientific.com <mailto:support at freedomscientific.com>
>>> Visit our website at:
>>> http://www.freedomscientific.com/
>>>
>>>
>>> -----Original Message-----
>>> From: John G. Heim [mailto:jheim at math.wisc.edu]
>>> Sent: Tuesday, June 07, 2011 9:55 AM
>>> To: Freedom Scientific Technical Support
>>> Subject: Re: command window
>>>
>>> Jaws version 12.0.512
>>> Windows  7 and Windows XP service pack 3 Problem description...
>>> Well, its basically that jaws doesn't seem to do anything but echo
>>> keystrokes when a command window is full screen. It does not read
>>> text
>>
>>> as it is displayed on the screen and it does not read what is under
>>> the jaws cursor. These funtions work in a command window that is
>>> "normal" or "maximized". But if you make the window "full screen" by

>>> pressing Alt+Enter, jaws cannot read the text that appears on the
>> screen.
>>>
>>> How to duplicate the problem:
>>> 1. Press Windows+r to bring up a run dialog box.
>>> 2. In the box, enter "command" (without the quotes) and press enter.
>>> 3. Press Alt+Enter to make the command window full screen.
>>>
>>> At this point typing commands like dir and help displays text but it

>>> is not read by jaws.  Moving the jaws cursor around the screen does
>>> not read the text under the cursor. Press Alt+Enter again to restore

>>> the window to "normal" mode and jaws will be able to read the text
>>> displayed by your earlier commands.
>>>
>>> The reason this matters is that many programs work best when the
>>> window is full screen. An example of this would be openssh for
>>> Windows
>>
>>> or just about any ssh program.
>>>
>>>
>>> ----- Original Message -----
>>> From: "Freedom Scientific Support"<support at freedomscientific.com>
>>> To:<jheim at math.wisc.edu>
>>> Sent: Monday, June 06, 2011 9:04 PM
>>> Subject: FW: command window
>>>
>>>
>>>>
>>>> Dear John
>>>>
>>>> Thank you for contacting Freedom Scientific technical Support. I
>>>> need
>>> you
>>>> to
>>>> provide me with more information. I need you to let me know the
>>>> exact
>>
>>>> version of the JAWSR screen reading software in use, the operating
>>> system
>>>> and what issues you are experiencing in the command window. This
>>>> will
>>
>>>> assist me in trouble shooting your issue.
>>>>
>>>>
>>>>
>>>> Be sure to include all previous correspondence pertaining to this
>>> matter
>>>> when replying to this message so that we might better assist you.
>>>>
>>>> Regards,
>>>> Mr. Tracey Jackson,
>>>> Technical Support Specialist
>>>> Freedom Scientific
>>>>
>>>> Phone support: 727 803 8600, option #2 E-mail Support:
>>>> support at freedomscientific.com
>>>> <mailto:support at freedomscientific.com>
>>>> Visit our website at:
>>>> http://www.freedomscientific.com/
>>>>
>>>> -----Original Message-----
>>>> From: John G. Heim [mailto:jheim at math.wisc.edu]
>>>> Sent: Friday, June 03, 2011 5:08 PM
>>>> To: Freedom Scientific Technical Support
>>>> Subject: command window
>>>>
>>>> I have an application that needs to run in a full size Windows
>>>> command window. Jaws doesn't seem to handle full sized Windows
>>>> command
>>> windows.
>>>> You
>>>> can see what I mean by pressing Windows+r, then typing 'command',
>>>> and
>>> then
>>>> pressing Alt+Enter.
>>>>
>>>> Can I do any thing to make jaws work in a full-sized command
window?
>>>>
>>>>
>>>>
>>>> -----
>>>> No virus found in this message.
>>>> Checked by AVG - www.avg.com
>>>> Version: 10.0.1382 / Virus Database: 1511/3683 - Release Date:
>>> 06/05/11
>>>>
>>>> -----
>>>> No virus found in this message.
>>>> Checked by AVG - www.avg.com
>>>> Version: 10.0.1382 / Virus Database: 1511/3683 - Release Date:
>>> 06/05/11
>>>>
>>>
>>>
>>> -----
>>> No virus found in this message.
>>> Checked by AVG - www.avg.com
>>> Version: 10.0.1382 / Virus Database: 1511/3686 - Release Date:
>>> 06/07/11
>>>
>>>
>>> -----
>>> No virus found in this message.
>>> Checked by AVG - www.avg.com
>>> Version: 10.0.1382 / Virus Database: 1511/3686 - Release Date:
>>> 06/07/11
>>>
>>
>>
>>
>> -----
>> No virus found in this message.
>> Checked by AVG - www.avg.com
>> Version: 10.0.1382 / Virus Database: 1513/3689 - Release Date:
>> 06/08/11
>>
>>
>> -----
>> No virus found in this message.
>> Checked by AVG - www.avg.com
>> Version: 10.0.1382 / Virus Database: 1513/3689 - Release Date:
>> 06/08/11
>>
>>
>