[nfb-talk] Facebook's Photo ID System Inaccessible to the Blind

Eddie Salcido rednexican at socal.rr.com
Mon Dec 10 13:22:04 UTC 2012


Hello, Kerri and Brian,
I did indeed use the mobile site and have been doing so almost since the 
beginning of my time on facebook.  Since there is no phone support available 
and since it seems nobody responds to the accessibility reports I send in, I 
can only think to keep sending in repots once or twice a day until someone 
gets annoyed enough to pay attention.  If you would all like to do the same, 
here is the link that was forwarded to me.
http://www.facebook.com/help/contact/?id=169372943117927
This is a three-year-old link, but it still works.  It comes from a blog by 
Carl Augusto of the AFB who we all know.  I plan to try and contact him 
today and see if he is still in dialogue with people at facebook concerning 
accessibility issues.
Eddie
----- Original Message ----- 
From: "Kerri Kosten" <kerrik2006 at gmail.com>
To: "Eddie Salcido" <rednexican at socal.rr.com>; "NFB Talk Mailing List" 
<nfb-talk at nfbnet.org>
Sent: Sunday, December 09, 2012 10:25 PM
Subject: Re: [nfb-talk] Facebook's Photo ID System Inaccessible to the Blind


> Hi:
>
> I am disappointed to read this. I am a huge Facebook user and love it.
> I thankfully have never come across this problem as I also use the
> m.facebook.com mobile site.
> I hope a solution is found for this problem soon!
> Eddie, I would suggest for now to try logging in on the m.facebook.com 
> site.
> That is all I can think of for now but if you or anyone else finds a
> solution to this please let this list know!
>
> Kerri
>
> On 12/9/12, Eddie Salcido <rednexican at socal.rr.com> wrote:
>> Any other bright ideas?  Grins.
>> ----- Original Message -----
>> From: "Gloria Whipple" <glowhi at centurylink.net>
>> To: "'NFB Talk Mailing List'" <nfb-talk at nfbnet.org>
>> Sent: Sunday, December 09, 2012 5:04 PM
>> Subject: Re: [nfb-talk] Facebook's Photo ID System Inaccessible to the
>> Blind
>>
>>
>>>I agree fully!
>>>
>>> Gloria Whipple
>>>
>>> -----Original Message-----
>>> From: nfb-talk [mailto:nfb-talk-bounces at nfbnet.org] On Behalf Of Mike
>>> Freeman
>>> Sent: Sunday, December 09, 2012 16:58
>>> To: 'Eddie Salcido'; 'NFB Talk Mailing List'
>>> Subject: Re: [nfb-talk] Facebook's Photo ID System Inaccessible to the
>>> Blind
>>>
>>> Eddie:
>>>
>>> What have I done about it? Stayed off Facebook, Twitter, LinkedIn or any
>>> other such time-wasters! (grin)
>>>
>>> Mike
>>>
>>>
>>> -----Original Message-----
>>> From: nfb-talk [mailto:nfb-talk-bounces at nfbnet.org] On Behalf Of Eddie
>>> Salcido
>>> Sent: Sunday, December 09, 2012 4:38 PM
>>> To: NFB Talk Mailing List
>>> Subject: [nfb-talk] Facebook's Photo ID System Inaccessible to the Blind
>>>
>>> Hello NFB Members.  Here is the issue.  I attempted to log into facebook
>>> on
>>> Thursday morning and incorrectly typed in my password.  I was then
>>> presented
>>> with a photo identification system as an added layer of security that
>>> requires the user to look at a picture of a friend, then identify that
>>> friend by checking a radio button with the friend's name who matches the
>>> photo.  Obviously, this system totally locks out blind people and I have
>>> submitted several reports to the accessibility page of facebook,
>>> predictably, with no results.  No phone support is available and I was
>>> wondering if any of you have had this problem.  If so, what have you 
>>> done
>>> about it?  Getting sighted assistance does not solve the problem if one
>>> has
>>> even several dozen friends because neither the blind person or a sighted
>>> assistant knows what everyone on your facebook page looks like.  Any
>>> suggestions would be appreciated.
>>> Eddie
>>> P.S.  I am using JAWS 13 with Firefox 17 and Windows XP.
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>>
>>
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