[nfb-talk] Spirit Airlines is no longer accessible using speech [Incident: 120307-000422]

[Loren]

So doing what is right is less important than doing what is minimal or keeps
you with in the law?  I don't think so.  If you just do what is right, then
we would not need a law to make you do it.  So can we extrapolate from this
that if the law did not force the issue that Michelle would not be in her
position?  I truly hope she is there because she can do the job and has
earned it.  

It blows my mind that taking the time to put a checkbox there that does not
work is less time consuming and less expensive than putting one there that
does work.  I'm glad to hear that they now know that until this matter is
solved, that this person will not give them any business, and will tell
others about their discriminatory practices.  I think this falls under the
stupid marketing idea.  They just bought themselves a bunch of very bad
problicity.  And it takes much more to gain a new customer or get one back
than it does to keep your current ones happy.  

Loren 



-----Original Message-----
From: nfb-talk-bounces at nfbnet.org [mailto:nfb-talk-bounces at nfbnet.org] On
Behalf Of David Andrews
Sent: Wednesday, March 28, 2012 9:57 PM
To: david.andrews at nfbnet.org
Subject: [nfb-talk] Spirit Airlines is no longer accessible using speech
[Incident: 120307-000422]


>From: "Reese" <atlanticstar1 at gmail.com>
>Subject: [Blindtlk] Fw: [Travelandtourism] Spirit Airlines is no longer
>         accessible using speech [Incident: 120307-000422]
>
>Please circulate this message where ever you feel its appropriate.
>
>----- Original Message -----
>
>Hello list:
>
>Here's the final word from Spirit Airlines regarding there inaccessible 
>website.  It will follow my final reply to them.  Again the US 
>Department of Transportation has dropped the ball on this one just like 
>they did with the accessible airport boarding.
>
>Reese
>
>----- Original Message -----
>From: "Peachtreetravel.net" <reservations at peachtreetravel.net>
>To: "Spirit Airlines" <spiritair at mailnj.custhelp.com>
>Sent: Wednesday, March 28, 2012 1:35 PM
>Subject: Re: [Travelandtourism] Spirit Airlines is no longer accessible 
>using speech [Incident: 120307-000422]
>
>
>Dear Michelle:
>
>First I want to thank you for researching this serious matter both for me
>and all of the members of my Organization.   Regretfully I'll have to
inform
>the 50,000 members of my organization to do business else where until 
>Spirit Airlines website is accessible once again.  For this is the only 
>way to achieve fare and equal access.
>
>I will check back from time to time to see if true access ever returns 
>to spirit Airlines and will keep my members up to date.  It has been 
>good doing business with you and hopefully we can resume doing business 
>again in the future.
>
>Sincerely yours,
>
>Maurice P Shackelford
>
>----- Original Message -----
>From: "Spirit Airlines" <spiritair at mailnj.custhelp.com>
>To: <reservations at peachtreetravel.net>
>Sent: Tuesday, March 27, 2012 9:38 AM
>Subject: [Travelandtourism] Spirit Airlines is no longer accessible 
>using speech [Incident: 120307-000422]
>
>
>
>Subject
>---------------------------------------------------------------
>[Travelandtourism] Spirit Airlines is no longer accessible using speech
>
>
>Discussion Thread
>---------------------------------------------------------------
>  (Michelle 62611) - 03/27/2012 09:38 AM Dear Mr. Shackelford,
>
>Thank you for your patience as we investigated this matter thoroughly.
>
>We sincerely regret that you are unable to access the check box for the 
>$9 Fare Club membership and or the check box at the end of the booking.
>However, this is not a violation of DOT's disability rule. Please be 
>advised that airlines are governed under the Department of 
>Transportation and their disability rule, 14 CFR 382, and are under no 
>legal obligation to provide an accessible website. We are required, 
>under 14 CFR 382.31(c), to disclose web-based discount fares to any 
>prospective passenger who contacts the carrier via other normal 
>channels for inquiring about fares, making a reservation, or purchasing 
>transportation (e.g. telephone reservation line, airport ticket 
>counter) and states that he or she has a visual impairment and is 
>unable to use the website. The carrier must sell a web-based discount 
>fare to such a person if his or her itinerary qualifies for the fare as it
is offered on the web (e.g., same cities and dates).
>
>Our IT Department has reviewed your claim and they have informed me 
>that they changed the boxes on our booking path to styled check boxes 
>which don't work in the browser types you've attempted to use. The 
>change was made nearly a year ago and this has been the first complaint 
>brought to their attention on the matter. They are reviewing options to 
>allow these types of browsers to work with the needed functionality for 
>our customers with visual impairments.
>
>I regret that I cannot offer more information on the matter, but thank 
>you for bringing this to our attention.
>
>Please note, if you ever encounter problems when traveling with us, 
>feel free to ask our Spirit Airlines customer service personnel for a 
>Complaint Resolution Official (CRO). Our CROs have been specially 
>trained and are aware of applicable Federal Aviation Administration 
>(FAA) and Department of Transportation (DOT) disability regulations. 
>Our CROs are available at all airport locations and will be glad to respond
to your concerns.
>
>We trust we have addressed you concerns in a satisfactory manner; 
>however, if you choose to pursue enforcement action, you have the right 
>to contact the Department of Transportation, in accordance with ACAA 
>and DOT rule 14 CFR Part 382.
>
>Please feel free to contact me if you ever require assistance. We know 
>you have a choice in air travel and are grateful you choose Spirit
Airlines.
>
>Sincerely,
>
>Michelle 62611
>Disability Specialist/
>Corporate Escalation Officer
>Spirit Airlines




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