[nfb-talk] Computer repair services on line, caution

[Jeanette]

Pop ups like that are not valid and should not be trusted. You got lucky you
got a refund.
Jeanette Torres

-----Original Message-----
From: nfb-talk [mailto:nfb-talk-bounces at nfbnet.org] On Behalf Of Buddy
Brannan via nfb-talk
Sent: Friday, August 11, 2017 4:39 PM
To: NFB Talk Mailing List <nfb-talk at nfbnet.org>
Cc: Buddy Brannan <buddy at brannan.name>
Subject: Re: [nfb-talk] Computer repair services on line, caution

I doubt they're a valid anything. The popup would be your first clue to
their non-legitimacy. Undoubtedly there are others. Glad you got your money
back though.

--
Buddy Brannan, KB5ELV - Erie, PA
Mobile (preferred): (814) 431-0962
Phone: (814) 860-3194
Email: buddy at brannan.name



> On Aug 11, 2017, at 4:32 PM, Bill Outman via nfb-talk
<nfb-talk at nfbnet.org> wrote:
>
> Good afternoon, folks.
>
>
>
> I had an experience withing the last week with a company that did repair
> remotely on my laptop, but played fast and loose with their business, at
> least sloppy and perhaps borderline illegal.  They finally today agreed to
a
> full refund for the cost of services and the support agreement they sold
me
> into.
>
>
>
> The company is Itech Services, also doing business as Agile.  They had
posed
> as being Microsoft Technical Support when giving their phone number in a
pop
> up ad on my computer.  Only a bit later in the phone conversation did they
> disclose they were independent, claiming to have Microsoft and Apple
> certification.
>
>
>
> While the service seemed to have technical merit and appeared to resolve
> problems I was having, their attention to accessibility was problematic
and
> the high pressure sales, initial dishonesty about their identity, and
> fuzziness about their location( they said they are in VA but didn't say
> where) and inability to articulate the Data Protection Act they claimed to
> follow were major problems.
>
>
>
> The invoice only gave the bsasics of the transaction, with bank
transaction
> number, customer I. D., and type of agreement.  But the work done was not
> itemized so it could easily be double checked to make sure they didn't
also
> do harm and I was not furnished with terms and conditions of the contract,
> which, by the way, wascharged in a lump sum rather than a manageable
payment
> plan.  All this detracted from what they might have earned if they hadn't
> flunked the business 101.
>
>
>
> So they may possibly be a valid firm but they are certainly fast and
loose.
>
>
>
>
> I wanted to let everyone know this had occurred last weekend, that it
seems
> to have been resolved, and to be cautious.
>
>
>
> Bill Outman
>
>
>
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