[nfb-talk] Any way of contacting Uber?

[Kaye Zimpher]

Uber can no longer be contacted via email. They have become extremely
customer unfriendly. I have found that the best way to get in touch with
them is to send them a message using facebook messenger. You can do this by
searching for @uber. They will then ask you to contact them via the help
section, and when they do, let them know that the help section of the app
and website are not easily accessed with a screen reader or voice over. I
believe if more of us let them know they will have to step up and do
something. I am all in favor of service animals being transported with no
issues, but Uber has problems when it comes to the blind that go beyond
service animals in my opinion.
Sorry for the long post.

-----Original Message-----
From: nfb-talk [mailto:nfb-talk-bounces at nfbnet.org] On Behalf Of Jim
Portillo via nfb-talk
Sent: Thursday, September 7, 2017 11:45 AM
To: Jim Portillo <portillo.jim at gmail.com>
Cc: Jim Portillo <portillo.jim at gmail.com>
Subject: [nfb-talk] Any way of contacting Uber?

Good morning,

 

I'm wondering if anyone knows how one can directly contact Uber via email.
I keep being told that by going to the help section in the app or website
that I can contact them that way or get my questions answered.  I've been
going through all of the sections since yesterday and can't seem to find
what I'm seeking.  The help section is great for general questions, but my
question is specific that needs a specific answer.

I know I used to be able to email them before, but I can't remember how or
where this is done.  If anyone can help me with specifics, that would be
fantastic!

Thanks much.

Jim

 

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