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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>The whole point of this discussion though, is reasonable accommodation, and by law, the in-person store shouldgive customer assistance.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Judy<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> nFB-Talk <nfb-talk-bounces@nfbnet.org> <b>On Behalf Of </b>Pamela Dominguez via nFB-Talk<br><b>Sent:</b> Thursday, March 25, 2021 7:04 AM<br><b>To:</b> NFB Talk Mailing List <nfb-talk@nfbnet.org><br><b>Cc:</b> Pamela Dominguez <pammygirl99@gmail.com><br><b>Subject:</b> Re: [NFB-Talk] [NFBWATlk] Note From Chris Jones About Walmart Shopping Experience<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>Yes, because not all of us have an electronic aid, or a sighted person to go with. Pam.<o:p></o:p></span></p></div><div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'> <o:p></o:p></span></p></div><div><div><p class=MsoNormal style='background:whitesmoke'><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'> <a href="mailto:nfb-talk@nfbnet.org" title="nfb-talk@nfbnet.org">Nimer Jaber via nFB-Talk</a> <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:whitesmoke'><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>Sent:</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'> Wednesday, March 24, 2021 1:23 AM<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:whitesmoke'><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>To:</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'> <a href="mailto:nfb-talk@nfbnet.org" title="nfb-talk@nfbnet.org">NFB Talk Mailing List</a> <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:whitesmoke'><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>Cc:</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'> <a href="mailto:nimerjaber1@gmail.com" title="nimerjaber1@gmail.com">Nimer Jaber</a> <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:whitesmoke'><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>Subject:</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'> Re: [NFB-Talk] [NFBWATlk] Note From Chris Jones About Walmart Shopping Experience<o:p></o:p></span></p></div></div></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>On the other hand, I think it's a huge deal, not all blind people want to go with a sighted person, can afford Aira, or would even find Aira to be helpful in a shopping setting like Walmart. And, I hope that, instead of dismissing a concern like this, or making selfish statements, we can try to step into the shoes of someone and understand why something like this is important and should not be refused. I will be calling Walmart to add my voice to this, but I really hope that a bigger voice, like the NVF steps in on this matter.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p></div><div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>On Tue, Mar 23, 2021 at 7:37 PM Mike Capelle via nFB-Talk <<a href="mailto:nfb-talk@nfbnet.org">nfb-talk@nfbnet.org</a>> wrote:<o:p></o:p></span></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'>It is because of covid, I am not going to make a fuss over it, I will just use AIRA, or bring a sighted person with me.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'>No big deal.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:12.0pt;color:black'>From:</span></b><span style='font-size:12.0pt;color:black'> nFB-Talk <<a href="mailto:nfb-talk-bounces@nfbnet.org" target="_blank">nfb-talk-bounces@nfbnet.org</a>> <b>On Behalf Of </b>Zachary N. Griego-Dreicer via nFB-Talk<br><b>Sent:</b> Tuesday, March 23, 2021 8:36 PM<br><b>To:</b> NFB Talk Mailing List <<a href="mailto:nfb-talk@nfbnet.org" target="_blank">nfb-talk@nfbnet.org</a>><br><b>Cc:</b> Zachary N. Griego-Dreicer <<a href="mailto:zdreicer@gmail.com" target="_blank">zdreicer@gmail.com</a>><br><b>Subject:</b> Re: [NFB-Talk] [NFBWATlk] Note From Chris Jones About Walmart Shopping Experience<o:p></o:p></span></p></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'>Hi, I a sorry to hear of your experience. I have actually not going into grocery stores since the start of the pandemic. But my parents have occasionally. Curb-side at Walmart has been a big hit for my area…the amount of times we’ve gotten “Out of stock” or “we can substitute with”… is far outweighed by the amount of times we will have the order right on the 1st try without ever actually going in. I would definitely understand if you would rather remain in person when doing your shopping though. And as for that, I would think that’s just an associate having an issue. Regardless of this we still need to buy groceries so you did the right thing by contacting a supervisor. I would encourage you to continue doing so. <o:p></o:p></span></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>Sent from my Macbook Pro 13</span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p></div></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'>On Mar 23, 2021, at 17:14, Judy Jones via nFB-Talk <<a href="mailto:nfb-talk@nfbnet.org" target="_blank">nfb-talk@nfbnet.org</a>> wrote:<o:p></o:p></span></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'>Hi, All,<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'>Today, my husband was denied customer service shopping assistance at the Walmart, located in Mt. Vernon, Washington.<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'>The only other time in our lives I can remember being turned away from shopping at a store, was in a neighborhood where we’d just bought our first house in 1980. It was a Winn Dixie, and I stopped there in the evening for groceries.<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'>However, when I explained that I worked during the day and this was the only time I could come, right away, they found someone to shop with me, and we never had any issues with that store or any other ever since.<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'>So, today’s experience was very surprising.<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'>I would like to know of anyone’s personal shopping experience at the physical store, and how much of this shopping assistance denial is tied to a possible Covid policy of Walmart, or if our particular store is simply not providing reasonable accommodations.<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'>We have no problems with any other store in the area: Costco, Safeway, Hagen, Pioneer Market, to name just a few. Thanks for perspective and comments.<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'>See my husband’s e-mail below.<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'>Judy<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p></div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:12.0pt;color:black'>From:</span></b><span class=gmail-m-3675154241265106108apple-converted-space><span style='font-size:12.0pt;color:black'> </span></span><span style='font-size:12.0pt;color:black'>NFBWATlk <<a href="mailto:nfbwatlk-bounces@nfbnet.org" target="_blank"><span style='color:#0563C1'>nfbwatlk-bounces@nfbnet.org</span></a>><span class=gmail-m-3675154241265106108apple-converted-space> </span><b>On Behalf Of<span class=gmail-m-3675154241265106108apple-converted-space> </span></b>Chris Jones via NFBWATlk<br><b>Sent:</b><span class=gmail-m-3675154241265106108apple-converted-space> </span>Tuesday, March 23, 2021 3:55 PM<br><b>To:</b><span class=gmail-m-3675154241265106108apple-converted-space> </span><a href="mailto:nfbwatlk@nfbnet.org" target="_blank"><span style='color:#0563C1'>nfbwatlk@nfbnet.org</span></a><br><b>Cc:</b><span class=gmail-m-3675154241265106108apple-converted-space> </span>Chris Jones <<a href="mailto:clj53787@gmail.com" target="_blank"><span style='color:#0563C1'>clj53787@gmail.com</span></a>><br><b>Subject:</b><span class=gmail-m-3675154241265106108apple-converted-space> </span>[NFBWATlk] Note From Chris Jones About Walmart Shopping Experience<o:p></o:p></span></p></div></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'>Dear Listers,<br>This is Chris Jones from Sedro-Woolley.<br>Earlier this afternoon I went to Walmart to pick up a very few items and to get some Subway sandwiches.<br>I met a greeter who found me a young lady who gave me some very strange information.<br>She indicated that Walmart no longer provides customer assistance in shopping and that everything needs to be handled on-line.<br>I was told that this has been their policy for somewhat over a year.<br>I was shocked, but went ahead and asked this lady to show me the Subway area, which she did.<br>I completed that portion of shopping and, when I got home, called a manager of Walmart at the Mount Vernon store.<br>He explained that, due to Covid restrictions, an associate could not be involved with such a shopping trip for any more than 15 minutes.<br>I asked if I had a short list, if someone could obtain products for me.<br>He said that if I needed a very few items he could probably grant me an exception to policy.<br>I do not regularly shop Walmart and I have never found such a reception at Costco, Fred Meyer, Safeway or any other store which I frequent.<br>Is there anyone who can explain this type of treatment to me? Is this a Walmart thing, or does this occur at many other stores where folks shop?<br>Feel free to respond here, or if you'd like to e-mail me privately, my e-mail is<span class=gmail-m-3675154241265106108apple-converted-space> </span><a href="mailto:clj53787@gmail.com" target="_blank"><span style='color:#0563C1'>clj53787@gmail.com</span></a>.<br>Thank you, one and all.<br>Chris Jones<span class=gmail-m-3675154241265106108apple-converted-space> </span><o:p></o:p></span></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'><Untitled attachment 02820.txt></span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>_______________________________________________<br>nFB-Talk mailing list<br></span><span style='font-size:12.0pt;color:black'><a href="mailto:nFB-Talk@nfbnet.org" target="_blank"><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563C1'>nFB-Talk@nfbnet.org</span></a></span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'><br></span><span style='font-size:12.0pt;color:black'><a href="http://nfbnet.org/mailman/listinfo/nfb-talk_nfbnet.org" target="_blank"><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563C1'>http://nfbnet.org/mailman/listinfo/nfb-talk_nfbnet.org</span></a></span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'><br>To unsubscribe, change your list options or get your account info for nFB-Talk:<br></span><span style='font-size:12.0pt;color:black'><a href="http://nfbnet.org/mailman/options/nfb-talk_nfbnet.org/zdreicer%40gmail.com" target="_blank"><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563C1'>http://nfbnet.org/mailman/options/nfb-talk_nfbnet.org/zdreicer%40gmail.com</span></a><o:p></o:p></span></p></div></blockquote></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p></div></div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>_______________________________________________<br>nFB-Talk mailing list<br><a href="mailto:nFB-Talk@nfbnet.org" target="_blank">nFB-Talk@nfbnet.org</a><br><a href="http://nfbnet.org/mailman/listinfo/nfb-talk_nfbnet.org" target="_blank">http://nfbnet.org/mailman/listinfo/nfb-talk_nfbnet.org</a><br>To unsubscribe, change your list options or get your account info for nFB-Talk:<br><a href="http://nfbnet.org/mailman/options/nfb-talk_nfbnet.org/nimerjaber1%40gmail.com" target="_blank">http://nfbnet.org/mailman/options/nfb-talk_nfbnet.org/nimerjaber1%40gmail.com</a><o:p></o:p></span></p></blockquote></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>-- <o:p></o:p></span></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>Best,<br><br>Nimer Jaber<br><br>The message above is intended for the recipient to whom it was<br>addressed. If you believe that you are not the intended recipient,<br>please notify me via reply email and destroy all copies of this<br>correspondence. Action taken as a result of this email or its contents<br>by anyone other than the intended recipient(s) may result in civil or<br>criminal charges. I have checked this email and all corresponding<br>attachments for security threats.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'><br>Registered Linux User 529141.<br><a href="http://counter.li.org/" target="_blank">http://counter.li.org/</a><br><br>To find out about a free, open-source, and versatile screen reader for Windows, visit <a href="http://www.nvda-project.org" target="_blank">nvaccess.org</a><br><br>You can follow @nimerjaber on Twitter for the latest technology news.<br><br>To contact me, you can reply to this email or you may call me at (970) (393-4481) and I will do my best to respond to you promptly.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>Thank you, and have a great day!<o:p></o:p></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt;color:black'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>_______________________________________________<br>nFB-Talk mailing list<br>nFB-Talk@nfbnet.org<br>http://nfbnet.org/mailman/listinfo/nfb-talk_nfbnet.org<br>To unsubscribe, change your list options or get your account info for nFB-Talk:<br>http://nfbnet.org/mailman/options/nfb-talk_nfbnet.org/pammygirl99%40gmail.com<o:p></o:p></span></p></div></div></div><div id=DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=1 cellspacing=3 cellpadding=0 style='border:none;border-top:solid #D3D4DE 1.0pt'><tr><td width=55 style='width:41.25pt;border:none;padding:9.75pt .75pt .75pt .75pt'><p class=MsoNormal><a href="http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient" target="_blank"><span style='border:solid windowtext 1.0pt;padding:0in;text-decoration:none'><img border=0 width=46 height=29 style='width:.4833in;height:.3in' id="Picture_x0020_2" src="cid:image001.jpg@01D72156.BE6149F0" alt="Image removed by sender."></span></a><o:p></o:p></p></td><td width=470 style='width:352.5pt;border:none;padding:9.0pt .75pt .75pt .75pt'><p class=MsoNormal style='line-height:13.5pt'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#41424E'>Virus-free. <a href="http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient" target="_blank"><span style='color:#4453EA'>www.avg.com</span></a> <o:p></o:p></span></p></td></tr></table><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>