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<div dir="auto">There was one time, when I went to Walmart with a group of other people, when wehad an hour to shop. I sat there at customer support, in my mask, for that whole hour, with them assuring me that they’d get someone to help me, but no one did. In the end, I left that store with nothing that I came to get. Ah well, less money for them that day. But, other times have been better. They just need more customer support staff, trained to work with people with disabilities. Then again, all their staff should be trained to work with people with disabilities.</div><div dir='auto'><br></div>
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<div dir="auto">On March 26, 2021 2:33:32 AM Judy Jones via nFB-Talk <nfb-talk@nfbnet.org> wrote:</div>
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<div dir="auto">I'm thinking our issue was with this particular store, as we have shopped Walmart in other locations with no problems. But since others had had in-store issues, I was wondering how common they were.</div>
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<div dir="auto">Judy</div>
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<div dir="auto">-----Original Message-----</div>
<div dir="auto">From: nFB-Talk <nfb-talk-bounces@nfbnet.org> On Behalf Of Gail Crowe via nFB-Talk</div>
<div dir="auto">Sent: Thursday, March 25, 2021 5:16 PM</div>
<div dir="auto">To: NFB Talk Mailing List <nfb-talk@nfbnet.org></div>
<div dir="auto">Cc: Gail Crowe <gailcrowe1959@gmail.com></div>
<div dir="auto">Subject: Re: [NFB-Talk] Advice Not Resentment</div>
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<div dir="auto">We just did a wal-mart run today. We were there with a personal shopper for a couple of hours, and had no problems. We were wearing masks, and Covid is not a huge problem in rural Western Nebraska</div>
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<div dir="auto">Sent from my iPhone</div>
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<div dir="auto">On Mar 25, 2021, at 5:55 PM, Peter Donahue via nFB-Talk <nfb-talk@nfbnet.org> wrote:</div>
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<div dir="auto">Hello Stacy and everyone,</div>
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<div dir="auto">"Toolbox" is the operative word here. </div>
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<div dir="auto">Peter Donahue</div>
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<div dir="auto">-----Original Message-----</div>
<div dir="auto">From: nFB-Talk <nfb-talk-bounces@nfbnet.org> On Behalf Of Stacie </div>
<div dir="auto">Gallegos via nFB-Talk</div>
<div dir="auto">Sent: Thursday, March 25, 2021 5:30 PM</div>
<div dir="auto">To: NFB Talk Mailing List <nfb-talk@nfbnet.org></div>
<div dir="auto">Cc: Stacie Gallegos <shardy@nfbtx.org></div>
<div dir="auto">Subject: Re: [NFB-Talk] Advice Not Resentment</div>
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<div dir="auto">Hello Pam and all,</div>
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<div dir="auto">Pam, please feel free to continue posting your questions regarding the ways blind people get day to day tasks done. Peter, I don’t know about anybody else on this list, but I personally feel you are being extremely rude. While individuals who are blind have blindness in common, I would be totally shocked if all blind people had identical tool boxes. What works for one individual might not work for another. I would like to ask that if you don’t have anything nice to say that you consider not saying anything at all. I thought lists like this were here for people to ask questions without being judged. Kind regards. </div>
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<div dir="auto">—</div>
<div dir="auto">Stacie Gallegos</div>
<div dir="auto">President: National Federation of the Blind Houston Chapter</div>
<div dir="auto">Secretary: Texas Association of Guide Dog Users</div>
<div dir="auto">Secretary: Texas Parents of Blind Children</div>
<div dir="auto"><br></div>
<div dir="auto">E: shardy@nfbtx.org H: stacieandcash@gmail.com</div>
<div dir="auto">M: 346.704.0190 O: 832.639.4477</div>
<div dir="auto"><br></div>
<div dir="auto">"Live the life you want: Blindness is not what holds you back”</div>
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<div dir="auto">On Mar 25, 2021, at 5:22 PM, Pamela Dominguez via nFB-Talk <nfb-talk@nfbnet.org> wrote:</div>
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<div dir="auto">I sure don’t know what you are talking about. Pam.</div>
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<div dir="auto">From: Peter Donahue via nFB-Talk</div>
<div dir="auto">Sent: Thursday, March 25, 2021 5:02 PM</div>
<div dir="auto">To: 'NFB Talk Mailing List'</div>
<div dir="auto">Cc: pmdonahue2@gmail.com</div>
<div dir="auto">Subject: [NFB-Talk] Advice Not Resentment</div>
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<div dir="auto">Hello Pam,</div>
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<div dir="auto"> Here again is another example of a blind person creating their own problems. Decide not to feel resentful and follow our suggestions so you can solve your shopping and other life issues challenging you. Many sighted people also chose to feel resentful and are now paying the price of harboring such feelings towards those trying to help them. Don’t follow in their whose.</div>
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<div dir="auto">Peter Donahue</div>
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<div dir="auto">From: nFB-Talk <nfb-talk-bounces@nfbnet.org> On Behalf Of Pamela </div>
<div dir="auto">Dominguez via nFB-Talk</div>
<div dir="auto">Sent: Thursday, March 25, 2021 2:36 PM</div>
<div dir="auto">To: NFB Talk Mailing List <nfb-talk@nfbnet.org></div>
<div dir="auto">Cc: Pamela Dominguez <pammygirl99@gmail.com></div>
<div dir="auto">Subject: Re: [NFB-Talk] [NFBWATlk] Note From Chris Jones About </div>
<div dir="auto">Walmart Shopping Experience</div>
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<div dir="auto">I resent you telling me what I have to do! Pam.</div>
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<div dir="auto">From: Peter Donahue via nFB-Talk</div>
<div dir="auto">Sent: Thursday, March 25, 2021 3:11 PM</div>
<div dir="auto">To: 'NFB Talk Mailing List'</div>
<div dir="auto">Cc: pmdonahue2@gmail.com</div>
<div dir="auto">Subject: Re: [NFB-Talk] [NFBWATlk] Note From Chris Jones About </div>
<div dir="auto">Walmart Shopping Experience</div>
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<div dir="auto">Hello Pam and everyone,</div>
<div dir="auto"><br></div>
<div dir="auto"> Get one and learn to use it! Refusing to do so is another example of a blind person creating their own problems.</div>
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<div dir="auto">Peter Donahue</div>
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<div dir="auto">From: nFB-Talk <nfb-talk-bounces@nfbnet.org> On Behalf Of Pamela </div>
<div dir="auto">Dominguez via nFB-Talk</div>
<div dir="auto">Sent: Thursday, March 25, 2021 8:54 AM</div>
<div dir="auto">To: NFB Talk Mailing List <nfb-talk@nfbnet.org></div>
<div dir="auto">Cc: Pamela Dominguez <pammygirl99@gmail.com></div>
<div dir="auto">Subject: Re: [NFB-Talk] [NFBWATlk] Note From Chris Jones About </div>
<div dir="auto">Walmart Shopping Experience</div>
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<div dir="auto">Yes, but what if you don’t have a smart phone? How about a computer? Pam.</div>
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<div dir="auto">From: Karen Rose via nFB-Talk</div>
<div dir="auto">Sent: Tuesday, March 23, 2021 11:28 PM</div>
<div dir="auto">To: NFB Talk Mailing List</div>
<div dir="auto">Cc: Karen Rose</div>
<div dir="auto">Subject: Re: [NFB-Talk] [NFBWATlk] Note From Chris Jones About </div>
<div dir="auto">Walmart Shopping Experience</div>
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<div dir="auto">Walmart is definitely on the Instacart list of stores available. You may want to consider shopping through Instacart on Walmart. Several years ago, I spent considerable time helping Instacart become fully accessible through its app. End it has remained completely accessible, at least using voiceover.</div>
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<div dir="auto">Karen Rose MFT/LPCC www.career-therapy.net</div>
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<div dir="auto">On Mar 23, 2021, at 7:38 PM, Mike Capelle via nFB-Talk <nfb-talk@nfbnet.org> wrote:</div>
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<div dir="auto">It is because of covid, I am not going to make a fuss over it, I will just use AIRA, or bring a sighted person with me.</div>
<div dir="auto">No big deal.</div>
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<div dir="auto">From: nFB-Talk <nfb-talk-bounces@nfbnet.org> On Behalf Of Zachary N. </div>
<div dir="auto">Griego-Dreicer via nFB-Talk</div>
<div dir="auto">Sent: Tuesday, March 23, 2021 8:36 PM</div>
<div dir="auto">To: NFB Talk Mailing List <nfb-talk@nfbnet.org></div>
<div dir="auto">Cc: Zachary N. Griego-Dreicer <zdreicer@gmail.com></div>
<div dir="auto">Subject: Re: [NFB-Talk] [NFBWATlk] Note From Chris Jones About </div>
<div dir="auto">Walmart Shopping Experience</div>
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<div dir="auto">Hi, I a sorry to hear of your experience. I have actually not going into grocery stores since the start of the pandemic. But my parents have occasionally. Curb-side at Walmart has been a big hit for my area…the amount of times we’ve gotten “Out of stock” or “we can substitute with”… is far outweighed by the amount of times we will have the order right on the 1st try without ever actually going in. I would definitely understand if you would rather remain in person when doing your shopping though. And as for that, I would think that’s just an associate having an issue. Regardless of this we still need to buy groceries so you did the right thing by contacting a supervisor. I would encourage you to continue doing so. </div>
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<div dir="auto">Sent from my Macbook Pro 13</div>
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<div dir="auto">On Mar 23, 2021, at 17:14, Judy Jones via nFB-Talk <nfb-talk@nfbnet.org> wrote:</div>
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<div dir="auto">Hi, All,</div>
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<div dir="auto">Today, my husband was denied customer service shopping assistance at the Walmart, located in Mt. Vernon, Washington.</div>
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<div dir="auto">The only other time in our lives I can remember being turned away from shopping at a store, was in a neighborhood where we’d just bought our first house in 1980. It was a Winn Dixie, and I stopped there in the evening for groceries.</div>
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<div dir="auto">However, when I explained that I worked during the day and this was the only time I could come, right away, they found someone to shop with me, and we never had any issues with that store or any other ever since.</div>
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<div dir="auto">So, today’s experience was very surprising.</div>
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<div dir="auto">I would like to know of anyone’s personal shopping experience at the physical store, and how much of this shopping assistance denial is tied to a possible Covid policy of Walmart, or if our particular store is simply not providing reasonable accommodations.</div>
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<div dir="auto">We have no problems with any other store in the area: Costco, Safeway, Hagen, Pioneer Market, to name just a few. Thanks for perspective and comments.</div>
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<div dir="auto">See my husband’s e-mail below.</div>
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<div dir="auto">Judy</div>
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<div dir="auto">From: NFBWATlk <nfbwatlk-bounces@nfbnet.org> On Behalf Of Chris </div>
<div dir="auto">Jones via NFBWATlk</div>
<div dir="auto">Sent: Tuesday, March 23, 2021 3:55 PM</div>
<div dir="auto">To: nfbwatlk@nfbnet.org</div>
<div dir="auto">Cc: Chris Jones <clj53787@gmail.com></div>
<div dir="auto">Subject: [NFBWATlk] Note From Chris Jones About Walmart Shopping </div>
<div dir="auto">Experience</div>
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<div dir="auto">Dear Listers,</div>
<div dir="auto">This is Chris Jones from Sedro-Woolley.</div>
<div dir="auto">Earlier this afternoon I went to Walmart to pick up a very few items and to get some Subway sandwiches.</div>
<div dir="auto">I met a greeter who found me a young lady who gave me some very strange information.</div>
<div dir="auto">She indicated that Walmart no longer provides customer assistance in shopping and that everything needs to be handled on-line.</div>
<div dir="auto">I was told that this has been their policy for somewhat over a year.</div>
<div dir="auto">I was shocked, but went ahead and asked this lady to show me the Subway area, which she did.</div>
<div dir="auto">I completed that portion of shopping and, when I got home, called a manager of Walmart at the Mount Vernon store.</div>
<div dir="auto">He explained that, due to Covid restrictions, an associate could not be involved with such a shopping trip for any more than 15 minutes.</div>
<div dir="auto">I asked if I had a short list, if someone could obtain products for me.</div>
<div dir="auto">He said that if I needed a very few items he could probably grant me an exception to policy.</div>
<div dir="auto">I do not regularly shop Walmart and I have never found such a reception at Costco, Fred Meyer, Safeway or any other store which I frequent.</div>
<div dir="auto">Is there anyone who can explain this type of treatment to me? Is this a Walmart thing, or does this occur at many other stores where folks shop?</div>
<div dir="auto">Feel free to respond here, or if you'd like to e-mail me privately, my e-mail is clj53787@gmail.com.</div>
<div dir="auto">Thank you, one and all.</div>
<div dir="auto">Chris Jones</div>
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