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<DIV>Most stores that I go to, they end up taking somebody off a cash register
to help you shop. So, it is just a person, not trained for anything much,
except to ring stuff up. Pam.</DIV>
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<DIV style="font-color: black"><B>From:</B> <A title=nfb-talk@nfbnet.org
href="mailto:nfb-talk@nfbnet.org">Devin Prater via nFB-Talk</A> </DIV>
<DIV><B>Sent:</B> Friday, March 26, 2021 7:09 AM</DIV>
<DIV><B>To:</B> <A title=nfb-talk@nfbnet.org
href="mailto:nfb-talk@nfbnet.org">NFB Talk Mailing List</A> </DIV>
<DIV><B>Cc:</B> <A title=r.d.t.prater@gmail.com
href="mailto:r.d.t.prater@gmail.com">Devin Prater</A> </DIV>
<DIV><B>Subject:</B> Re: [NFB-Talk] Advice Not Resentment</DIV></DIV></DIV>
<DIV> </DIV></DIV>
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style='FONT-SIZE: small; TEXT-DECORATION: none; FONT-FAMILY: "Calibri"; FONT-WEIGHT: normal; COLOR: #000000; FONT-STYLE: normal; DISPLAY: inline'>
<DIV>
<DIV>There was one time, when I went to Walmart with a group of other people,
when wehad an hour to shop. I sat there at customer support, in my mask, for
that whole hour, with them assuring me that they’d get someone to help me, but
no one did. In the end, I left that store with nothing that I came to get. Ah
well, less money for them that day. But, other times have been better. They just
need more customer support staff, trained to work with people with disabilities.
Then again, all their staff should be trained to work with people with
disabilities.</DIV>
<DIV> </DIV>
<DIV id=aqm-original style="COLOR: black">
<DIV>On March 26, 2021 2:33:32 AM Judy Jones via nFB-Talk
<nfb-talk@nfbnet.org> wrote:</DIV>
<DIV> </DIV>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 0.75ex; MARGIN: 0px 0px 0px 0.75ex; BORDER-LEFT: #808080 1px solid"
type="cite">
<DIV>I'm thinking our issue was with this particular store, as we have shopped
Walmart in other locations with no problems. But since others had had
in-store issues, I was wondering how common they were.</DIV>
<DIV> </DIV>
<DIV>Judy</DIV>
<DIV> </DIV>
<DIV>-----Original Message-----</DIV>
<DIV>From: nFB-Talk <nfb-talk-bounces@nfbnet.org> On Behalf Of Gail
Crowe via nFB-Talk</DIV>
<DIV>Sent: Thursday, March 25, 2021 5:16 PM</DIV>
<DIV>To: NFB Talk Mailing List <nfb-talk@nfbnet.org></DIV>
<DIV>Cc: Gail Crowe <gailcrowe1959@gmail.com></DIV>
<DIV>Subject: Re: [NFB-Talk] Advice Not Resentment</DIV>
<DIV> </DIV>
<DIV>We just did a wal-mart run today. We were there with a personal
shopper for a couple of hours, and had no problems. We were wearing masks, and
Covid is not a huge problem in rural Western Nebraska</DIV>
<DIV> </DIV>
<DIV>Sent from my iPhone</DIV>
<DIV> </DIV>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 0.75ex; MARGIN: 0px 0px 0px 0.75ex; BORDER-LEFT: #0099cc 1px solid"
type="cite">
<DIV>On Mar 25, 2021, at 5:55 PM, Peter Donahue via nFB-Talk
<nfb-talk@nfbnet.org> wrote:</DIV>
<DIV> </DIV>
<DIV>Hello Stacy and everyone,</DIV>
<DIV> </DIV>
<DIV>"Toolbox" is the operative word here. </DIV>
<DIV> </DIV>
<DIV>Peter Donahue</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>-----Original Message-----</DIV>
<DIV>From: nFB-Talk <nfb-talk-bounces@nfbnet.org> On Behalf Of Stacie
</DIV>
<DIV>Gallegos via nFB-Talk</DIV>
<DIV>Sent: Thursday, March 25, 2021 5:30 PM</DIV>
<DIV>To: NFB Talk Mailing List <nfb-talk@nfbnet.org></DIV>
<DIV>Cc: Stacie Gallegos <shardy@nfbtx.org></DIV>
<DIV>Subject: Re: [NFB-Talk] Advice Not Resentment</DIV>
<DIV> </DIV>
<DIV>Hello Pam and all,</DIV>
<DIV> </DIV>
<DIV>Pam, please feel free to continue posting your questions regarding the
ways blind people get day to day tasks done. Peter, I don’t know about
anybody else on this list, but I personally feel you are being extremely
rude. While individuals who are blind have blindness in common, I would be
totally shocked if all blind people had identical tool boxes. What works for
one individual might not work for another. I would like to ask that if you
don’t have anything nice to say that you consider not saying anything
at all. I thought lists like this were here for people to ask questions
without being judged. Kind regards. </DIV>
<DIV> </DIV>
<DIV>—</DIV>
<DIV>Stacie Gallegos</DIV>
<DIV>President: National Federation of the Blind Houston Chapter</DIV>
<DIV>Secretary: Texas Association of Guide Dog Users</DIV>
<DIV>Secretary: Texas Parents of Blind Children</DIV>
<DIV> </DIV>
<DIV>E:
shardy@nfbtx.org
H: stacieandcash@gmail.com</DIV>
<DIV>M:
346.704.0190
O: 832.639.4477</DIV>
<DIV> </DIV>
<DIV>"Live the life you want: Blindness is not what holds you back”</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 0.75ex; MARGIN: 0px 0px 0px 0.75ex; BORDER-LEFT: #9933cc 1px solid"
type="cite">
<DIV>On Mar 25, 2021, at 5:22 PM, Pamela Dominguez via nFB-Talk
<nfb-talk@nfbnet.org> wrote:</DIV>
<DIV> </DIV>
<DIV>I sure don’t know what you are talking about. Pam.</DIV>
<DIV> </DIV>
<DIV>From: Peter Donahue via nFB-Talk</DIV>
<DIV>Sent: Thursday, March 25, 2021 5:02 PM</DIV>
<DIV>To: 'NFB Talk Mailing List'</DIV>
<DIV>Cc: pmdonahue2@gmail.com</DIV>
<DIV>Subject: [NFB-Talk] Advice Not Resentment</DIV>
<DIV> </DIV>
<DIV>Hello Pam,</DIV>
<DIV> </DIV>
<DIV> Here again is another
example of a blind person creating their own problems. Decide not to feel
resentful and follow our suggestions so you can solve your shopping and
other life issues challenging you. Many sighted people also chose to feel
resentful and are now paying the price of harboring such feelings towards
those trying to help them. Don’t follow in their whose.</DIV>
<DIV> </DIV>
<DIV>Peter Donahue</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>From: nFB-Talk <nfb-talk-bounces@nfbnet.org> On Behalf Of
Pamela </DIV>
<DIV>Dominguez via nFB-Talk</DIV>
<DIV>Sent: Thursday, March 25, 2021 2:36 PM</DIV>
<DIV>To: NFB Talk Mailing List <nfb-talk@nfbnet.org></DIV>
<DIV>Cc: Pamela Dominguez <pammygirl99@gmail.com></DIV>
<DIV>Subject: Re: [NFB-Talk] [NFBWATlk] Note From Chris Jones About </DIV>
<DIV>Walmart Shopping Experience</DIV>
<DIV> </DIV>
<DIV>I resent you telling me what I have to do! Pam.</DIV>
<DIV> </DIV>
<DIV>From: Peter Donahue via nFB-Talk</DIV>
<DIV>Sent: Thursday, March 25, 2021 3:11 PM</DIV>
<DIV>To: 'NFB Talk Mailing List'</DIV>
<DIV>Cc: pmdonahue2@gmail.com</DIV>
<DIV>Subject: Re: [NFB-Talk] [NFBWATlk] Note From Chris Jones About </DIV>
<DIV>Walmart Shopping Experience</DIV>
<DIV> </DIV>
<DIV>Hello Pam and everyone,</DIV>
<DIV> </DIV>
<DIV> Get one and learn to use
it! Refusing to do so is another example of a blind person creating their
own problems.</DIV>
<DIV> </DIV>
<DIV>Peter Donahue</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>From: nFB-Talk <nfb-talk-bounces@nfbnet.org> On Behalf Of
Pamela </DIV>
<DIV>Dominguez via nFB-Talk</DIV>
<DIV>Sent: Thursday, March 25, 2021 8:54 AM</DIV>
<DIV>To: NFB Talk Mailing List <nfb-talk@nfbnet.org></DIV>
<DIV>Cc: Pamela Dominguez <pammygirl99@gmail.com></DIV>
<DIV>Subject: Re: [NFB-Talk] [NFBWATlk] Note From Chris Jones About </DIV>
<DIV>Walmart Shopping Experience</DIV>
<DIV> </DIV>
<DIV>Yes, but what if you don’t have a smart phone? How about a
computer? Pam.</DIV>
<DIV> </DIV>
<DIV>From: Karen Rose via nFB-Talk</DIV>
<DIV>Sent: Tuesday, March 23, 2021 11:28 PM</DIV>
<DIV>To: NFB Talk Mailing List</DIV>
<DIV>Cc: Karen Rose</DIV>
<DIV>Subject: Re: [NFB-Talk] [NFBWATlk] Note From Chris Jones About </DIV>
<DIV>Walmart Shopping Experience</DIV>
<DIV> </DIV>
<DIV>Walmart is definitely on the Instacart list of stores available. You
may want to consider shopping through Instacart on Walmart. Several years
ago, I spent considerable time helping Instacart become fully accessible
through its app. End it has remained completely accessible, at least using
voiceover.</DIV>
<DIV> </DIV>
<DIV>Karen Rose MFT/LPCC www.career-therapy.net</DIV>
<DIV> </DIV>
<DIV> </DIV>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 0.75ex; MARGIN: 0px 0px 0px 0.75ex; BORDER-LEFT: #669900 1px solid"
type="cite">
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 0.75ex; MARGIN: 0px 0px 0px 0.75ex; BORDER-LEFT: #ff8800 1px solid"
type="cite">
<DIV>On Mar 23, 2021, at 7:38 PM, Mike Capelle via nFB-Talk
<nfb-talk@nfbnet.org> wrote:</DIV></BLOCKQUOTE>
<DIV> </DIV>
<DIV></DIV>
<DIV>It is because of covid, I am not going to make a fuss over it, I
will just use AIRA, or bring a sighted person with me.</DIV>
<DIV>No big deal.</DIV>
<DIV> </DIV>
<DIV>From: nFB-Talk <nfb-talk-bounces@nfbnet.org> On Behalf Of
Zachary N. </DIV>
<DIV>Griego-Dreicer via nFB-Talk</DIV>
<DIV>Sent: Tuesday, March 23, 2021 8:36 PM</DIV>
<DIV>To: NFB Talk Mailing List <nfb-talk@nfbnet.org></DIV>
<DIV>Cc: Zachary N. Griego-Dreicer <zdreicer@gmail.com></DIV>
<DIV>Subject: Re: [NFB-Talk] [NFBWATlk] Note From Chris Jones About
</DIV>
<DIV>Walmart Shopping Experience</DIV>
<DIV> </DIV>
<DIV>Hi, I a sorry to hear of your experience. I have actually not going
into grocery stores since the start of the pandemic. But my parents have
occasionally. Curb-side at Walmart has been a big hit for my area…the
amount of times we’ve gotten “Out of stock” or “we can substitute with”…
is far outweighed by the amount of times we will have the order right on
the 1st try without ever actually going in. I would definitely
understand if you would rather remain in person when doing your shopping
though. And as for that, I would think that’s just an associate having
an issue. Regardless of this we still need to buy groceries so you did
the right thing by contacting a supervisor. I would encourage you to
continue doing so. </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>Sent from my Macbook Pro 13</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 0.75ex; MARGIN: 0px 0px 0px 0.75ex; BORDER-LEFT: #ff8800 1px solid"
type="cite">
<DIV>On Mar 23, 2021, at 17:14, Judy Jones via nFB-Talk
<nfb-talk@nfbnet.org> wrote:</DIV>
<DIV> </DIV>
<DIV>Hi, All,</DIV>
<DIV> </DIV>
<DIV>Today, my husband was denied customer service shopping assistance
at the Walmart, located in Mt. Vernon, Washington.</DIV>
<DIV> </DIV>
<DIV>The only other time in our lives I can remember being turned away
from shopping at a store, was in a neighborhood where we’d just bought
our first house in 1980. It was a Winn Dixie, and I stopped
there in the evening for groceries.</DIV>
<DIV> </DIV>
<DIV>However, when I explained that I worked during the day and this
was the only time I could come, right away, they found someone to shop
with me, and we never had any issues with that store or any other ever
since.</DIV>
<DIV> </DIV>
<DIV>So, today’s experience was very surprising.</DIV>
<DIV> </DIV>
<DIV>I would like to know of anyone’s personal shopping experience at
the physical store, and how much of this shopping assistance denial is
tied to a possible Covid policy of Walmart, or if our particular store
is simply not providing reasonable accommodations.</DIV>
<DIV> </DIV>
<DIV>We have no problems with any other store in the area:
Costco, Safeway, Hagen, Pioneer Market, to name just a few.
Thanks for perspective and comments.</DIV>
<DIV> </DIV>
<DIV>See my husband’s e-mail below.</DIV>
<DIV> </DIV>
<DIV>Judy</DIV>
<DIV> </DIV>
<DIV>From: NFBWATlk <nfbwatlk-bounces@nfbnet.org> On Behalf Of
Chris </DIV>
<DIV>Jones via NFBWATlk</DIV>
<DIV>Sent: Tuesday, March 23, 2021 3:55 PM</DIV>
<DIV>To: nfbwatlk@nfbnet.org</DIV>
<DIV>Cc: Chris Jones <clj53787@gmail.com></DIV>
<DIV>Subject: [NFBWATlk] Note From Chris Jones About Walmart Shopping
</DIV>
<DIV>Experience</DIV>
<DIV> </DIV>
<DIV>Dear Listers,</DIV>
<DIV>This is Chris Jones from Sedro-Woolley.</DIV>
<DIV>Earlier this afternoon I went to Walmart to pick up a very few
items and to get some Subway sandwiches.</DIV>
<DIV>I met a greeter who found me a young lady who gave me some very
strange information.</DIV>
<DIV>She indicated that Walmart no longer provides customer assistance
in shopping and that everything needs to be handled on-line.</DIV>
<DIV>I was told that this has been their policy for somewhat over a
year.</DIV>
<DIV>I was shocked, but went ahead and asked this lady to show me the
Subway area, which she did.</DIV>
<DIV>I completed that portion of shopping and, when I got home, called
a manager of Walmart at the Mount Vernon store.</DIV>
<DIV>He explained that, due to Covid restrictions, an associate could
not be involved with such a shopping trip for any more than 15
minutes.</DIV>
<DIV>I asked if I had a short list, if someone could obtain products
for me.</DIV>
<DIV>He said that if I needed a very few items he could probably grant
me an exception to policy.</DIV>
<DIV>I do not regularly shop Walmart and I have never found such a
reception at Costco, Fred Meyer, Safeway or any other store which I
frequent.</DIV>
<DIV>Is there anyone who can explain this type of treatment to me? Is
this a Walmart thing, or does this occur at many other stores where
folks shop?</DIV>
<DIV>Feel free to respond here, or if you'd like to e-mail me
privately, my e-mail is clj53787@gmail.com.</DIV>
<DIV>Thank you, one and all.</DIV>
<DIV>Chris Jones</DIV>
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