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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Good afternoon everyone,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> We listened to about eight hours of the We Are With You benefit yesterday, and found the music, the check-ins, and the testimonies from the blind Ukrainians very impressive. The only disappointment I found was not being able to take contributions over the phone on the same day as the benefit. There is no reason why there could not be a volunteer call center or phone bank set up in the national office for volunteers to take calls. The other option would be to have volunteers take calls remotely. When I worked at Marriott Reservations call center in San Antonio in 2005, several reservation agents stayed after hours to take calls from callers who called in to a toll-free number to ask about resources for food and shelter in the area after Hurricane Katrina. From what I heard the next day from one of the other reservation agents, the callers appreciated the operator service. I did not volunteer that particular time, but it would have been a worthwhile experience.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> If there is another benefit such as We Are with You, let there be operators "standing by" to take contributions! Otherwise, those performers and anyone putting the benefit together did a good job.!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Mary Donahue<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>