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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Good evening everyone,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> I am getting accustomed to a new phone system at work from ENA, or Education Networks of America. The new phones have been in operation since yesterday. The phone software used is called Smart UC Desktop. I have to use the “soft phone” software when I work from home because I have to read aloud to a sighted copyholder while I read the braille. In other words, I am proofreading. So far, though, I have not been able to find Smart UC Desktop keyboard shortcuts anywhere, and the technology people at work are not much help, either. There was a Zoom Webinar on the ENA system today, and the engineer who answered questions said this was the first time anyone asked about keyboard shortcuts, but was willing to do more research on finding such shortcuts. In the meantime, I sent feedback to ENA through the web portal asking them to please include keyboard shortcuts. The only way I can hang up a call is by pressing Alt-F4 to close the call. I cannot answer a call yet, and cannot put a call on hold to answer another.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> If any of you have used the ENA Smart UC Desktop software, please tell me any key commands to press. At least, on site, I can ask someone what buttons on the regular telephone to press. Your help will be very much appreciated.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you in advance.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Mary Donahue<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>