[Nfb-web] Have You Tested Tools for Live Text Chat On Your Web Site? @Olark Others?

[Mika Pyyhkala]

Hi Floyd,

Thanks for the Facebook suggestion, but I am curious about how well this works?

Do you usually link the Facebook chat with a personal Facebook
account, or an account of the organization?  Also how well does it
work if say more than 1 person needs to answer chat requests.

Do you have a page with Facebook chat set up that I could use to look
at the end user (customer) interface?

Thanks,
Mika




On 3/14/12, Floyd <floydray1 at yahoo.com> wrote:
> Face book is a great free option. you can put the link on your page.
>
>
> Thank You
> Floyd
>
>
> ________________________________
>  From: Mika Pyyhkala <pyyhkala at gmail.com>
> To: NFB Webmaster's List <nfb-web at nfbnet.org>
> Sent: Wednesday, March 14, 2012 4:42 PM
> Subject: [Nfb-web] Have You Tested Tools for Live Text Chat On Your Web
> Site? @Olark Others?
>
> Greetings,
>
> In Massachusetts I am trying to reduce the number of phone calls &
> voicemails I get, and have begun looking at live chat solutions to put
> on the web site.  Incidentally we have not gotten much engagement from
> local constituents using our @NFBMA twitter account; most constituents
> (believe it or not) aren't really active on Twitter. :)
>
> I came across @Olark
> http://olark.com
> which allows you to put a live chat box on your web site.
>
> They have a free plan of up to 20 conversations per month, and it
> looks like the entry level plan starts at $15 a month, though I'm
> exploring with them if they offer any nonprofit discount.
>
> Tech support was helpful in getting the javascript added to our Drupal
> 7 installation, and they even helped advise if the chat box was in an
> esthetically correct location.
>
> They suggested for instance making the chat inline with the page.
>
> I'm just curious if any of you have experimented or used Olark or
> similar tools that enable live chat on a web site?  Typically the chat
> is between a web site visiter and a representative from the web site,
> its not meant to be a sort of group chat or forum.
>
> Olark works in conjunction with any Jabber client.  I have mainly been
> using it with IM+ Pro for iOS.  I have not yet gotten a good Jabber
> windows client working.
>
> If you want to see what it looks like its:
> http://nfbma.org
> (edit field at the bottom)
> From an accessibility perspective it works much better with IE9 than
> IE8 running Jaws.
>
> So far I'm the only operator and if I'm not logged in to a Jabber
> client it can be configured to either send an email, or disappear.
> Also if I don't answer it likely means I'm somewhere I can't respond
> to the message.
>
> Thanks,
> Mika Pyyhkala
> Massachusetts
> @pyyhkala
> @NFBMA
>
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