[Nfbc-info] Discrimination in Oakland

Aziza daydreamingncolor at gmail.com
Tue Feb 9 01:55:11 UTC 2010 

I think by supplying the information we have provided, both in resources and 
oppinion, the people involved will probably make the right decision as to 
wehter or not they should go forward in this issue. I believe that at the 
moment the affiliation does not matter, what matters is that we have done 
what we can at the moment to provide the information necessary to move 
forward if they wish to do so. It is up to the parties involved to ask for 
further assistance if they find it necessary to do so.
Aziza
----- Original Message ----- 
From: "Mike Freeman" <k7uij at panix.com>
To: <nfbc-info at nfbnet.org>
Sent: Monday, February 08, 2010 5:42 PM
Subject: Re: [Nfbc-info] Discrimination in Oakland


> Given the affiliation of the aggrieved parties, perhaps it would be wise 
> to ascertain if they wish assistance in putting their case.
>
> Mike Freeman
>
> ----- Original Message -----
> From: unknown <ckrugman at sbcglobal.net>
> To: "NFB of California List" <nfbc-info at nfbnet.org>
> Date: Monday, Feb 8, 2010 17:15:29
> Subject: Re: [Nfbc-info] Discrimination in Oakland
>
>>
>>
>> The appropriate things to do regarding this matter are as follows:
>> 1. If the City of Oakland has an ADA coordinator file an official 
>> complaint
>> with the City as if this is a paratransit company under contract with the
>> city to provide paratransit services they are responsible. for
>> implementation of service and a need to insure that staff are 
>> appropriately
>> trained. 2. Officially file a complaint with U.S. Department of Justice 
>> as a
>> definite ADA violation occurred. The procedures for filing such a 
>> complaint
>> are available at www.ada.gov.
>> While it is important to make people aware of what happened change can 
>> only
>> occur if official documentation in the form of ADA complaints are filed. 
>> For
>> the record I am not aware of any circumstances where a public transit 
>> driver
>> can refuse to transport a properly identified service animal. Not only is
>> this clearly a violation of the ADA it is also a violation of California 
>> law
>> as well. If needed I can research and furnish the appropriate citation.
>> Chuck Krugman, M.S.W., Paralegal
>> President, NFB Central Valley Chapter
>> 1237 P Street
>> Fresno ca 93721
>> 559-266-9237
>> ----- Original Message ----- 
>> From: "Anne Ward" <inland2wards at att.net>
>> To: <Undisclosed-Recipient:;@smtp127.sbc.mail.sp1.yahoo.com;>
>> Sent: Monday, February 08, 2010 12:29 PM
>> Subject: [Nfbc-info] Discrimination in Oakland
>>
>>
>> > This was sent to me this morning by Judith Lesner, who asked me to
>> > distribute it widely.
>> >
>> > Anne Ward
>> >
>> >
>> >
>> > Discrimination in Oakland?
>> >
>> >
>> >
>> > Last night my very good friend Marvelena Quesada was told that she had 
>> > to
>> > "sit in the back of the bus".  In this case, an East Bay ParaTransit 
>> > bus.
>> > The person givithng the order was the bus's dispatcher.  Marvelena's
>> > status that led up to the banishment to the back of the bus was her
>> > traveling with Darla.  Marvelena is blind and Darla is her seeing eye 
>> > dog.
>> >
>> >
>> >
>> > To start at the beginning, Marvelena and her husband Chris Gray came to 
>> > my
>> > house for dinner.  They are both blind and Chris is the past president 
>> > of
>> > the American Council of the Blind which is a national consumer group.
>> > They had arranged to be picked up by East Bay ParaTransit for a ride 
>> > home.
>> > At about 9:15 they got a call that their ride was outside.  I walked 
>> > out
>> > with them to bus number 352.  The driver asked if the dog was going 
>> > along
>> > too.  Marvelena replied that it was.  The driver then decided that her 
>> > bus
>> > was not positioned correctly and drove about a half block down the 
>> > street.
>> > By the time we got to her she was on her cell phone and refused entry 
>> > to
>> > Chris and Marvelena, yelling at them through the partially opened door
>> > that no one had said anything about a dog and that she had "issues" 
>> > with
>> > dogs.  She said they had to wait for another paratransit  bus to come 
>> > and
>> > take them.  Chris said that they had a legal right to get on the bus 
>> > with
>> > the dog and forced his way through the partially opened door and got on
>> > the bus.  The driver slammed the door and wouldn't let Marvelena and 
>> > Darla
>> > on the bus.
>> >
>> >
>> >
>> > Meanwhile the driver was speaking to her dispatcher on a speaker phone.
>> > That was when the dispatcher made her Solomon like decision to end the
>> > impasse, "Go take the dog and sit in the back of the bus".  I informed 
>> > the
>> > driver and dispatcher that it was no longer the 50's where they could 
>> > get
>> > away with that.  Chris and Marvelena said that she would not move to 
>> > the
>> > back.  While this was going on, Marvelena and Darla managed to get on 
>> > the
>> > bus.  Marvelena was calling paratransit and she and I and another 
>> > friend
>> > were conferring through the open door.  At that point the passenger on 
>> > the
>> > bus said that she had had it with waiting so long and would walk the 
>> > rest
>> > of the way home.  She got off the bus and left.  The driver reported 
>> > that
>> > the passenger had left the bus because of the dog which was a baldfaced
>> > lie.  The driver then said that the company was sending another bus to
>> > take them home.
>> >
>> >
>> >
>> > This all went on for some time when the driver closed the doors so that 
>> > we
>> > could no longer talk to Chris and Marvelena, turned out the lights and
>> > left the bus.  Marvelena and Chris were left alone in a locked bus 
>> > while
>> > the driver walked half a block away and spoke on her cell phone.  Chris
>> > then called 911 and two Oakland policemen arrived shortly there after.
>> >
>> >
>> >
>> > One of the police asked my friend and I what was happening.  I 
>> > explained
>> > the situation.  The policeman said something to the effect that it
>> > depended on the bus company's policy.  I said that was nonsense.  That 
>> > it
>> > had nothing to do with the bus company, it was a federal law called the
>> > ADA.  Marvelena and her dog had the same right of access to public 
>> > places
>> > as Marvelena did on her own.  He seemed unaware of the law.
>> >
>> >
>> >
>> > Finally, after the police arrived, another bus arrived to take them 
>> > home.
>> > The altercation took about an hour and involved the waste of two bus
>> > drivers' time as well as that of two Oakland police personnel.
>> >
>> >
>> >
>> > Questions that arise:
>> >
>> >  1.. Why when so many people with disabilities are using service 
>> > animals
>> > does a company whose sole clientele are people with disabilities hire a
>> > driver who will not drive a bus with a dog on it?
>> >  2.. If the company feels compelled to hire folks who are afraid of 
>> > dogs,
>> > why do they not routinely ask passengers if they are traveling with
>> > service animals so that they can send a not-afraid driver?
>> >  3.. Why were the driver and the dispatcher not trained by the company 
>> > to
>> > know the laws about access and seeing eye dogs?
>> >  4.. Why was the driver not trained in basic courtesy?  She routinely
>> > yelled at us, slammed doors and at one point told me to "move him." 
>> > She
>> > was referring to Chris.  I explained that he was a person and he moved
>> > himself, I did not move him.
>> >  5.. Why are the Oakland Police not trained in the fundamentals of ADA
>> > access laws?
>> >
>> >
>> > Issues to note:
>> >
>> >  1.. Darla was wearing a regulation Seeing Eye harness, did not make 
>> > any
>> > noise, did not show any aggression despite the shouting of the driver 
>> > and
>> > lay on the floor of the bus near Marvelena's feet the entire time.
>> > _______________________________________________
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>>
>>
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