[Nfbc-info] AT&T Website

Fri Mar 9 05:50:10 UTC 2012

Hi, 

I usually use the automated menus when I need to pay through the phone. The
only information you need is your credit card information or if you have
paid by check before it will have an option to use the bank account that was
used before. In my case, I can select that option. It's very easy to do and
is relatively quick and straight forward. Good luck and again there is no
fee for this service. 

Eileen 

-----Original Message-----
From: nfbc-info-bounces at nfbnet.org [mailto:nfbc-info-bounces at nfbnet.org] On
Behalf Of Miguel Mendez
Sent: Thursday, March 08, 2012 4:24 PM
To: NFB of California List
Subject: Re: [Nfbc-info] AT&T Website

Hi Eileen,

Thank you for the update on AT&T. I'm very glad to hear that there is no
longer a fee to pay the bill over the phone. Perhaps they have an automated
system now or something along those lines that permits customers to pay over
the phone without paying a fee--or perhaps they have gotten rid of the fee
for processing your payment with the help of a customer rep altogether--not
sure. You did not specify which of these two options you use. Thank you so
much.

Miguel
----- Original Message -----
From: "Eileen Misrahi" <eileenmis at dslextreme.com>
To: "'NFB of California List'" <nfbc-info at nfbnet.org>
Sent: Wednesday, March 07, 2012 9:05 PM
Subject: Re: [Nfbc-info] AT&T Website

> This is not true that there is a fee when paying a bill over the phone. I
> did it in January and there was no fee. I was up against the due date and
> paying it through  my online bank service would of made the bill late. I
> just wanted to set the facts straight.
>
> -----Original Message-----
> From: nfbc-info-bounces at nfbnet.org [mailto:nfbc-info-bounces at nfbnet.org] 
> On
> Behalf Of Miguel Mendez
> Sent: Wednesday, March 07, 2012 8:41 PM
> To: NFB of California List
> Subject: Re: [Nfbc-info] AT&T Website
>
> Tim,
>
> I believe I do remember being told that one must pay a fee if one wishes 
> to
> pay over the phone with AT&T. I haven't had their service in four years or
> so. I'm mentioning this so that you don't start to feel that you're the 
> only
> one who has ever been told this by AT&T. If I'm remember correctly, I used
> to pay the bill over the phone despite this fact, and the amount of this 
> fee
> was withdrawn from my bank account along with the regular amount owed.
> Paying through the internet was not an option at the time, and all I 
> wanted
> was to pay my bill so that I wouldn't run into any trouble with the 
> company.
>
> It worked out for me, but I can see why you'd want to pay online. I would
> want to pay via internet as well if I were a customer today because of the
> fee associated with paying the bill over the phone.
>
> Miguel
>
> ----- Original Message -----
> From: "Robert Stigile" <rstigile at sbcglobal.net>
> To: "NFB of California List" <nfbc-info at nfbnet.org>
> Sent: Wednesday, March 07, 2012 5:52 PM
> Subject: Re: [Nfbc-info] AT&T Website
>
>
> Hello All,
> I use the app on my I Phone, which is called My Att and it is
> very accessible and easy to use.
>
>
> Robert Stigile
> E-mail: rstigile at sbcglobal.net
> Skype: robertstigile1
>
>
> ----- Original Message -----
> From: Jennifer Boylan <jaboylan at sbcglobal.net
> To: NFB of California List <nfbc-info at nfbnet.org
> Date sent: Wed, 7 Mar 2012 15:06:15 -0800 (PST)
> Subject: Re: [Nfbc-info] AT&T Website
>
> Tim,
> I always pay over the phone (because it's free and easy) so have
> never tried to do it online. Will check it out sometime, sorry
> you're dealing with that issue.
> Jennifer
>
>
> --- On Tue, 3/6/12, Eileen Misrahi <eileenmis at dslextreme.com>
> wrote:
>
>
> From: Eileen Misrahi <eileenmis at dslextreme.com
> Subject: Re: [Nfbc-info] AT&T Website
> To: "'NFB of California List'" <nfbc-info at nfbnet.org
> Date: Tuesday, March 6, 2012, 8:32 PM
>
>
> I have AT & T, but I pay my bills through my online banking site
> and don't
> have an issue because it is accessible.  The other alternative
> that I have
> used with AT & T when I am real close or on the due date is to
> pay by phone,
> which there is no fee for.
>
> Eileen
>
> -----Original Message-----
> From: nfbc-info-bounces at nfbnet.org
> [mailto:nfbc-info-bounces at nfbnet.org] On
> Behalf Of Tim Elder
> Sent: Tuesday, March 06, 2012 4:45 PM
> To: 'NFB of California List'
> Cc: 'Ever Lee Hairston'; 'Karen Steele'; 'Carlos Franko'; 'Pat
> Munson';
> 'David Chan'; 'chuyandkia vaca'; 'David Faiman'; 'Rochelle
> Houston'; 'Mark
> Pighin'; 'Cheryl Thurston'; 'Ken Volonte'; 'Kasey Servin';
> 'Kathleen
> Church'; 'Geraldine Croom'; 'jeri siqueiros'; 'Jan Kafton'; 'Jana
> Littrell'
> Subject: [Nfbc-info] AT&T Website
>
> Is anyone else on this list having trouble paying their AT&T
> wireless bill
> through its website? I've noticed that JAWS cannot seem to
> activate the
> graphic link that allows the user to submit a payment. AT&T
> apparently
> redesigned its website in the last few months. It certainly
> could be user
> error, but I've tried a number of techniques with the virtual
> cursor, JAWS
> cursor and simulated mouse clicks without any success. It
> reminds me of the
> checkout button that was used in the Target.com website several
> years ago.
> Am I the only one having this problem?
>
> Regards,
>
> Tim
>
>
>
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